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Wish Serrano Resort

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Luxury
VIP Access
5.0 star property
9.0

Wonderful

Mountain retreat with rooftop pool

Araucaria trees frame the mountain resort's terrace for evening marshmallow roasts. Inside, four restaurants serve Italian to steakhouse fare, with a chocolate shop for sweet treats. Families enjoy the supervised kids' club while parents relax at the thermal pool or spa.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
The current price is ₩131,999
₩149,554 total
includes taxes & fees
May 26 - May 27

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About this property

Wish Serrano Resort

  • Luxury family-friendly hotel near Gramado Covered Street
  • You can look forward to a free breakfast buffet, a poolside bar, and concerts and live shows at Wish Serrano Resort. Indulge in a body treatment, a facial, and a massage at Pocahy Zen Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and barbecue. Enjoy the gym, as well as activities like basketball, archery, and volleyball. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • An outdoor tennis court, valet parking (surcharge), and supervised childcare (surcharge)
    • Multilingual staff, free newspapers, and concierge services
    • Tour/ticket assistance, a billiards/pool table, and barbecue grills
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 258 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like free WiFi and air conditioning.
  • Other amenities include:
    • Free toiletries and hair dryers
    • 32-inch LCD TVs with cable channels
    • Wardrobes/closets, ceiling fans, and daily housekeeping

Similar properties

Front of property
Buona Vitta Gramado Resort & Spa by Gramado Parks
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  • Pool
  • Breakfast included
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 1,002 reviews
The price is ₩128,841
₩145,590 total
includes taxes & fees
Jun 15 - Jun 16
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Wish Serrano Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Wish Serrano Resort?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on May 26, 2026 start from ₩131,999, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wish Serrano Resort pet-friendly?

Yes, Wish Serrano Resort allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 135.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for BRL 50.00 per day.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wish Serrano Resort?

Check-out is at noon.

Where is Wish Serrano Resort located?

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Rua Torta and Gramado Covered Street. Gramado Tennis Club and Gramado Central Avenue are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 672 out of 1003 reviews
Rating 8 - Good. 217 out of 1003 reviews
Rating 6 - Okay. 62 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024
Verified

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024
Verified

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que que en la habitación se escucha todo de las habitaciones contiguas, el televisor , las charlas, todo. Además el servicio de Valet parking es muy demorado
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Luiz Antonio Ferreira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O café da manhã, falo a respeito dos pães e frios , deixa demais a desejar para uma cidade como Gramado . O quarto tinha sinais de descuido com infraestrutura no teto , porta e banheiro . Nada que incomodou a nós; mas se não for restaurado em 1-2 anos será uma coisa feia . Fora estes dois aspectos , recomendo se hospedar . Inclusive voltarei .
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Fabiane

Liked: Cleanliness, staff & service
Hotel mais antigo. A limpeza impecável e funcionários prestativos. Bom café da manhã.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
A parte da recreação é excelente, as criancas tem atividades em grande parte do dia, acho apenas as piscinas pequenas, para nós não teve problemas por termos ficado em grande parte do tempo com o hotel bem vazio.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities
O hotel ‘faz parecer' que tem qualidade, em função da gentileza da recepção durante o checkin, e da localização, que é excelente, mas nada no hotel sustenta essa boa impressão. Café da manhã fraquíssimo (muitas opções mas de baixíssima qualidade), com mesas e cadeiras velhas, limpeza das mesas ruins, alimentos com aparência pouco atrativa, qualidade dos iogurtes ou leites ruim, filas para pegar um omelete, e você sai cheirando fritura na roupa que passaria o dia! A academia é boa em relação aos aparelhos, mas ficou suja durante os 6 dias que a frequentei: lixos transbordando, acaba o álcool, banheiro sujo, não repõem panos para limpeza dos aparelhos nem frutas - que só havia no primeiro dia da estadia, mas já aparentava estarem ali há algum tempo e depois não repuseram mais em 5 dias. A limpeza do quarto: não oferecem aqueles papéis para colocarmos em cima da cama solicitando a troca dos lençóis e durante os 6 dias, os lençóis não foram trocados. O banheiro esteve com vaso entupido quase que a estadia inteira, um horror. Parece que a tubulação é ruim… Enfim: Não indico! Uma decepção.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities
Hotel impecável com a limpeza e atendimento. Delicadeza nos detalhes como trufas e doces no quarto. Localização perfeita.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Ótimo quarto. Muito espaçoso e limpo. Café da manhã bem completo. Jantar de ótima qualidade. Única ressalva: após o checkin, te encaminharão para a concierge. Ela vai te oferecer benefícios para tentar vender pacotes com a rede Wish. Esteja preparado.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Luciane Nagumo

Liked: Cleanliness, staff & service, amenities
Poderiam melhorar o atendimento no check in .Teve uma atendente bem chata . Poderiam Enviar mensagem dizendo qual a melhor rota do aeroporto até o hotel , pegamos um estrada muito ruim para chegar até Gramado . Mas o hotel é muito bom , aconchegante e os funcionários são muito bonzinhos . Com excessão do pessoal do check in e os manobristas tbm acho que poderiam melhorar o atendimento. A localização é excelente .
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Hotel amplo , bem localizado e oferece uma boa experiencia
Stayed 1 night in Jan 2026
Verified

8/10 Good

Anna Carolina

Liked: Cleanliness, staff & service, amenities
Excelente café da manhã, com muitas opções, inclusive para pessoas com restrições. Excelente localização próximo ao desfile do Natal Luz e com muitos restaurantes e atividades próximo ao hotel.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities
Foi ótima
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Emília

Disliked: Cleanliness, staff & service, amenities
Quarto com limpeza completamente inadequada, falta de manutenção e o atendimento da recepção que não resolve os problemas e deixam o hóspede numa situação desagradável.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Pablo Murilo

Liked: Cleanliness
Disliked: Staff & service, amenities
Fiquei neste hotel 4 anos atrás, o atendimento não é o mesmo. Principalmente o café da manhã perdeu completamente a qualidade em relação há 4 anos. Só voltei a ficar hospedado nele por conta do bom atendimento que fiquei 4 anos atrás. Hoje não vale a pena o custo benefício.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Pedro Henrique

Liked: Cleanliness, staff & service
Disliked: Room comfort
A cama era bem ruim e o quarto antigo, de resto ok.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Simone

Liked: Property conditions & facilities, room comfort
O quarto é bom, grande, boa manutenção! O café da manhã é aquela confusão né. Cheio de gente e fila para tudo mas os produtos são de boa qualidade.
Stayed 1 night in Nov 2025