Dear Inho, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your holiday expectations. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The management Occidental Granada

Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. e inform you that the minibar service is 24 hours on request, being able to order any product as indicated in the list being a paid service, if we had requested the water we would have taken it without any problem. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. The management Occidental Granada

Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management Occidental Granada

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Once more we thank you for sharing your experience with us and look forward to serving you again soon. Francisca Delgado. General Manager

Estimada María, Gracias por su valoración. Esperamos recibirle nuevamente. Cordialmente,

Dear William,We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.Regards

Cher client,Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue. Nous travaillons avec le responsable de la maintenance pour améliorer le service de climatisation, car le système chauffe actuellement en hiver.Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c'est pourquoi nous espérons avoir à nouveau l'opportunité de vous servir et de restaurer votre confiance envers Barceló lors d'une prochaine occasion. Sinceres salutations, Francisco Illescas, Occidental Granada Hotel