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베스트 웨스턴 이그제큐티브 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 이그제큐티브 인 & 스위트
2725 Buchanan Avenue SW, Grand Rapids, MI

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 397개" "
평점 8 - 좋아요. 1000개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 142개" "
평점 4 - 별로예요. 1000개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 76개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 6박 숙박함
답변 제공: Amy, General Manager 님, 2019년 2월 19일
We are thrilled to have earned your Perfect 10. Thank you for choosing to stay with us

10/10 - 훌륭해요

Lynne

It was quiet and the breakfast was great.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Melissa 님, Gaylord

가족 여행
It looked ok at first but the sink would not drain and the pull out couch had a large round (what appeared to be urine spot) covered in mold and nasty stuff, like someone peed the bed and house cleaning never even checked it out. Very disappointed as this was a family get away. Also was offered nothing to compensate.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Migdalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl that took care of use was very helpful and friendly, and the girl that cleans the 4th floor was so kind and made sure we had everything we needed
2024년 4월에 2박 숙박함

4/10 - 별로예요

Renesse

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: sahil 님, 2024년 4월 2일
Sorry for the inconvenience caused. Please let us know the issue clearly

2/10 - 너무 별로예요

Brooke

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: sahil 님, 2024년 3월 28일
Sorry for the inconvenience caused. Please let us know the issue. We will try to resolve it.

4/10 - 별로예요

Michele

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was not open, closed by health department. There was nothing at booking about this or at check in. Sheer curtains were shredded. The matrees was really hard and had 4 small pillows, not enough for a king bed. The hotel was supposed to be pet free, but there was a dog staying on my floor. The dog did not have any service dog indication and was a pug. Have stayed at the hotel a few other times, but will not be back after this visit
2024년 3월에 2박 숙박함
답변 제공: sahil 님, 2024년 3월 25일
We apologize for the inconveniences during your stay. The pool closure and pet presence were unexpected. We're addressing the room issues and updating our information. We value your feedback and hope for another chance to provide a better experience.

4/10 - 별로예요

Angela

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Although I paid for an upgraded suite the room was not great. It was clean, but it smelled horrible. The bedding smelled like an old man who hadn’t bathed slept in the bed without washing the sheets for 6 months. The tv, refrigerator , and heat did not work. And there was a mouse trap in the furnace closet. The area felt unsafe. Also the pool was closed by the health department.
2024년 3월에 1박 숙박함
답변 제공: sahil 님, 2024년 3월 23일
We sincerely apologize for your disappointing experience. Your concerns will be addressed immediately. We'll ensure thorough cleaning and maintenance of all facilities. Additionally, we'll take steps to enhance safety measures in the area. Rest assured, your feedback is invaluable for improving our services.

4/10 - 별로예요

Dayne

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were not friendly and it seemed like we were inconveniencing them by being there. Yes it was a place to sleep but the pool was out of order and they did not offer any compensation for that. I’d recommend to look elsewhere if you want to stay in Grand Rapids
2024년 3월에 2박 숙박함
답변 제공: sahil 님, 2024년 3월 23일
We deeply regret the lack of friendliness from our staff and any inconvenience caused during your stay. Your feedback is taken seriously, and we will address it with our team to ensure better service in the future. We apologize for the pool closure and any disappointment it caused. Your recommendation is duly noted, and we strive to improve to provide a more positive experience for all our guests.

10/10 - 훌륭해요

Olga 님, San Benito

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything and everyone were nice and friendly
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Amy

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool has been closed for a month and nobody was notified. When addressed we were told it was closed after our reservation was made for repairs…however the sign on the door of the pool says it’s closed due to the bacteria levels were too high since 2.20.2024 . The pool was shut down by the health department. Our team called for a block of room and they did not block the rooms off so our team was split between 3 hotels because when they called for a room there weren’t any left! Sinks were cracked and missing pieces. Staff said they didn’t have anymore garbage bags when we asked. Breakfast was cold. Coffee was always empty. Nobody was ever at the front desk. We absolutely will never stay here again.
2024년 3월에 2박 숙박함
답변 제공: sahil 님, 2024년 3월 23일
We deeply apologize for the multiple issues you encountered during your stay. We are investigating the discrepancies in communication regarding the pool closure and room block, and we will take immediate action to rectify them. Your feedback regarding cleanliness, amenities, and service is crucial, and we will address each point to prevent similar occurrences in the future. We understand your frustration and regret that we failed to meet your expectations. Your experience does not reflect our standards, and we are committed to improving. We hope you will reconsider staying with us in the future.

10/10 - 훌륭해요

McKenna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time! Our room was clean, the staff was excellent, and the breakfast was delicious.
2024년 3월에 1박 숙박함

8/10 - 좋아요

John

2024년 3월에 4박 숙박함

4/10 - 별로예요

Morgan

별로예요: 직원 및 서비스
Air did not work in room. Moved to another room and had the same issue.
2024년 3월에 1박 숙박함
답변 제공: sahil 님, 2024년 3월 12일
Sorry for the inconvenience caused and we take your feedback as priority to fix the issue. We hope you will give us a chance again to serve you better

8/10 - 좋아요

Diego 님, Scarborough

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything seems clean, but everything smelled like cigarette
2024년 3월에 2박 숙박함

4/10 - 별로예요

mathew

2024년 3월에 1박 숙박함
답변 제공: sahil 님, 2024년 4월 4일
please let us know the issues

8/10 - 좋아요

Kelsey

2024년 3월에 1박 숙박함

8/10 - 좋아요

Trish

단체 여행, 가족 여행
Nice and close
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jordin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and did not have any issues at the property! Great option if you are doing things in grand rapids and do not want to spend a lot to be right downtown. our uber rides were about 7 min and came very quick.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Gary

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was shut down by the health dept , tv didnt work , heat didnt work and the only thing good was the breakfast
2024년 2월에 1박 숙박함
답변 제공: sahil 님, 2024년 2월 25일
We are genuinely sorry for the numerous issues you encountered during your recent stay with us. The closure of the pool by the health department, malfunctioning TV, and heating problems are certainly not the standard of service we aim to provide.We appreciate your patience and understanding. Rest assured, we are addressing these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future.On a positive note, I'm glad you found the breakfast to be satisfactory. We value your feedback and are committed to making the necessary improvements.If there's anything specific you'd like us to address or if you plan on visiting again, please let us know. We would like the opportunity to make it up to you.

8/10 - 좋아요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entrance and exit of the parking lot was not well marked
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Megan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Deposit is more then they say and never received it back like I was supposed to
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Cherona L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Tomas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
El lavamanos estaba goteando mucha agua y hable y nunca llegaron a componerlo asi que yo lo tuve que hacer yo trabaje de mantenimiento de un hotel
2024년 2월에 1박 숙박함

8/10 - 좋아요

Francisco

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Madylyn

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heat and cable didn't work in my room, told the staff they said it should be fine. Froze all night
2024년 1월에 1박 숙박함
답변 제공: sahil 님, 2024년 1월 31일
We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort is our top priority, and it is disheartening to hear that the heat and cable in your room did not meet expectations.We understand the importance of a comfortable stay, and we regret any discomfort you endured throughout the night. Our team is committed to ensuring all amenities are in proper working order, and we apologize for falling short in this instance.Please rest assured that we take your feedback seriously, and we will investigate the issues with the heat and cable to prevent any recurrence. We appreciate your bringing this matter to our attention, as it allows us the opportunity to improve our services.In an effort to make amends, we would like to offer you a 20% off on one night's stay during your next visit. Our goal is to regain your trust and provide you with the exceptional experience that you deserve.Thank you for your understanding, and we hope to have the opportunity to welcome you back and showcase the true quality of our accommodations and service.Warm regards,

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Winter storm surprise
2024년 1월에 1박 숙박함

8/10 - 좋아요

Mickey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

4/10 - 별로예요

Terry

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: sahil 님, 2024년 1월 10일
Thank you for your valuable feedback. We will consider your feedback at priority and will fix the issue very soon.

8/10 - 좋아요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor condition
Had a room with a jetted tub, the cold handle of the tub came off, the bathroom sink leaked, drained slow and black stuff came out of the drain. There was a tear in the sofa, a screw was out of the vent so the vent was loose.
2023년 12월에 1박 숙박함
답변 제공: sahil 님, 2024년 1월 5일
Sorry for the inconvenience caused. We will consider your feedback as at most priority and fix the issues that you have mentioned. Please give us one more chance to serve you better. We would like to offer 20% discount for your next stay at our property. Please give me a call directly at 616-246-6612, I will help you in making the new reservation for your future stay with the above mentioned discount

2/10 - 너무 별로예요

Olivia

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: sahil 님, 2024년 2월 5일
sorry for the inconvenience caused. please let us know the issue. you can reach out to us at 616-246-6612

6/10 - 괜찮아요

Jamesia

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Not too clean
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jason

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente todo el trato
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Colleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a hot tub room and were moved to 3 different rooms and none of the worked.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Robb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was very easy to access of the main highway, but the hotel had an odd odor, but definitely worse in the hallways
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ignacio

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

donald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice

8/10 - 좋아요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
Very clean. Beds are a little hard but otherwise everything was excellent. Breakfast was replenished quickly and everything was hot. Staff was great. Would not hesitate to book again.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Nice if you overlook the ice pool.
Jacuzzi was nice. Breakfast was good. Hotel host did not smile. Pool was ice cold. Couldn't swim.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Wendy 님, Taylor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was excellent, only bummer was the pool was freezing.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
I consider Best Western an older Hotel chain and was not sure what I would be walking into as my wife booked this for me, once there I was totally surprised at the professional mannerisms of staff and cleanliness of our room, the complimentary breakfast was excellent. When in the area my stay will be here.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Gregory 님, LaGrange

2023년 10월에 1박 숙박함