숙박 시설 정면 - 저녁/밤

케노피 바이 힐튼 그랜드 라피드스 다운타운 여행 후기

4 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 473개 이용 후기 중 360개" "
평점 8 - 좋아요. 473개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 473개 이용 후기 중 21개" "
평점 4 - 별로예요. 473개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 473개 이용 후기 중 10개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 15일
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future!

6/10 - 괜찮아요

Alyssa

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was very updated with a modern look, rooms were spacious and clean. The staff at check in were so nice, but we were there for a wedding, one of our friends had a larger room with a balcony and we had a very rude older staff member come to the room twice, to quite down. We respectfully did after the first warning. The second time he knocked (banged) on our door there were only 5 in the room and we were outside on the balcony, not yelling or anything. He threatened to kick us all out of the hotel. Very unprofessional. We were also not aware that the parking was $30 a day, so not happy about finding that out upon check in.
2024년 5월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 5월 14일
Thank you for sharing your feedback, Alyssa. We're glad to hear that you appreciated the updated and modern look of the property, as well as the spacious and clean rooms. It's also great to know that your check-in experience was pleasant.We apologize for the negative experience you had with the staff member who addressed the noise concerns. We strive to maintain a respectful and professional atmosphere, and we regret that this was not your experience. Your feedback will be addressed with our team to ensure better handling of such situations in the future.Additionally, we apologize for the lack of transparency regarding the parking fee. We will work on improving communication to ensure all guests are fully informed of any additional charges prior to their stay.Your feedback is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

8/10 - 좋아요

Ronald 님, Ypsilanti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed with this hotel many times! One of the reasons is for the huge balcony. This past booking I was forced to take the small balcony due to the picture being different on the website. Very disappointed, could not upgrade.
2024년 5월에 2박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 5월 14일
Thank you for your loyalty and for choosing to stay with us multiple times. We're glad to hear that you usually enjoy our hotel, especially the spacious balconies. We apologize for the disappointment you experienced during your recent stay regarding the balcony size. Misleading pictures on the website can be frustrating, and we're sorry for any inconvenience this caused.We'll work on ensuring that our online photos accurately represent our room options to prevent similar issues in the future. Your feedback is valuable to us, and we hope to provide you with the experience you expect and deserve on your next visit.If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bartenders at Knoop were exceptional!
2024년 5월에 2박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 5월 14일
Thank you for your positive feedback! We're delighted to hear that you had an exceptional experience with the bartenders at Knoop. Providing excellent service is what we strive for, and we're glad that our bartenders exceeded your expectations. Your kind words will be passed along to them, and we appreciate you taking the time to acknowledge their exceptional service. We look forward to welcoming you back for another great experience in the future!

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was close to concert we were attending.
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 12일
So glad our hotel could was convenient for your concert! We are so happy to hear you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 12일
Thank you for your positive review! We look forward to seeing you again!

10/10 - 훌륭해요

Nigel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely polite and helpful, parking was a little confusing but was explained very clearly. On site gym was well equipped for a hotel Discounts at nearby restaurant aswell which was nice and walking distance to the intersection venue
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 10일
So glad to hear you enjoyed your stay with us! We love hearing from our guests that they had a pleasant experience! We look forward to seeing you again!

10/10 - 훌륭해요

Yetta 님, New York

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying here for a business trip & will def stay here again.
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 8일
So glad our hotel could be your home away from home while you do business. We are happy we could be a part of your stay. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 4월 29일
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Lacie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here to attend a concert at The Intersection, which was a very short walk, very convenient and would absolutely stay again!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 24일
So happy to hear our hotel was convenient for your visit. Thank you for your review! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the rooftop
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 24일
So happy to hear you enjoyed our rooftop during your stay! Thank you for the review. We look forward to seeing you again!

10/10 - 훌륭해요

Shelby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean & inviting! Would definitely stay again!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 21일
We are so happy to hear you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean, hotel is conveniently located and felt safe at all times.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
So happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great modern vibe and our room was great! Comfy bed, and we loved the rooftop bar!! Super minor but we wished their coffee would have been better!
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Thank you for your positive review. We're so glad you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Elvida 님, Canton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 14일
We are so happy to hear you enjoyed your stay with us! Thank you for leaving a positive review. We look forward to seeing you again in the future!

2/10 - 너무 별로예요

Gloria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a great experience
2024년 4월에 4박 숙박함
답변 제공: Kyle 님, 2024년 4월 9일
Good afternoon Gloria,I'm sorry to hear that you didn't have a great experience with us at the Canopy. I would love to hear more about this so we can try to tailor a better approach for our upcoming guests. Hope to talk to you soon.

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 11일
Sorry to hear that your stay did not meet all your expectations. We would love to hear from you to see what we can do to make it right.

10/10 - 훌륭해요

Madeleine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience!
2024년 4월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 4월 8일
I'm delighted to hear that you had an amazing experience! If you'd like to share more details about what made your stay special, feel free to let me know. We appreciate your positive feedback and hope to welcome you back again soon for another great stay. Thank you for choosing our hotel!

10/10 - 훌륭해요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location, the rooms were very modern and clean, and staff were extremely friendly.
2024년 4월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 4월 8일
It sounds like you had a wonderful experience at our hotel! We're thrilled to hear that you loved the location, found the rooms modern and clean, and encountered friendly staff during your stay. Providing exceptional service and a comfortable atmosphere are top priorities for us, so your positive feedback means a lot. We look forward to welcoming you back for another enjoyable visit in the future. Thank you for choosing us!

10/10 - 훌륭해요

cecilia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very accommodating
2024년 4월에 4박 숙박함
답변 제공: Kyle 님, 2024년 4월 6일
Thank you for your 5 star review Cecilia! We love hearing it when our guests love their stay. Hope to see you again the next time you visit Grand Rapids.

10/10 - 훌륭해요

Donald

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
So glad to hear you enjoyed your stay with us! Thank you for your positive review! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Adreanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant wasn’t open after concert and we wish the toilet area had a separate door but other than that it was a great stay. Also I felt for the price of the room parking should of been included
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 30일
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 30일
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 - 훌륭해요

Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at the canopy hotel. Having stayed in a lot of hotels, we would 10/10 recommend staying here. It is clean, the staff is very friendly and helpful, and it is close to so many key locations in GR (the market, van andel arena, super trendy and fantastic restaurants).
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 30일
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay!
2024년 3월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 3월 18일
Thank you for sharing your positive thoughts about your recent stay. We're delighted that you found our hotel to be a great choice. Your kind words motivate us to continue delivering exceptional service.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 3월 18일
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Traci

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great room!
2024년 3월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 3월 18일
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 13일
Thank you for the positive review! We are happy to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Kaitlin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it and would stay again
2024년 3월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 3월 11일
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 - 훌륭해요

Heath

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 10일
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

travis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was goo.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 8일
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to our activities and we like the safety features!
2024년 2월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 2월 26일
We're delighted to hear that our hotel's location suited your needs and that you appreciated our safety features. Thank you for choosing us for your stay, and we hope to welcome you back soon!

10/10 - 훌륭해요

Jonah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Thank you for your positive review! We are so glad to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 2월 19일
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 13일
We're so glad to hear that you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Eric

2024년 2월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 2월 13일
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 - 훌륭해요

Alma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the Hilton Canopy was by far the nicest I’ve ever encountered at a hotel.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
So glad to hear you had a positive experience with our wonderful staff! We aim to please! Thank you for your positive review and we look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Hans

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
We are sorry to hear that your stay was not up to expectations. If you would like to reach out to the hotel directly, we may be able to assist further.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place tobstay
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Bobbi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the nicest hotels we have stayed at! All the employees were super friendly and the hotel was modern and clean.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 3일
We are so happy to hear you enjoyed your stay with us! Thank you for you positive review! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Joshua

2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 3일
We're so glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Gina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed at this property a few times now. Staff is excellent. Parking is easy. Everything I need to get to downtown is walkable.
2024년 1월에 2박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 1월 30일
Thank you for choosing to stay with us repeatedly, and we appreciate your loyalty to our property. We're delighted to hear that you've had positive experiences during your visits, and we're especially pleased that our staff has provided you with excellent service.It's great to know that our convenient parking and location have contributed to your overall satisfaction. We strive to make our guests feel welcome and comfortable, and your positive feedback is a testament to our team's efforts.Should you have any specific suggestions or if there's anything more we can do to enhance your future stays, please don't hesitate to share your thoughts. We look forward to welcoming you back on your next visit to the area.

10/10 - 훌륭해요

Sarah

2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to seeing you again in the future!

8/10 - 좋아요

Erica

답변 제공: Joshua McVay/Marketing Manager 님, 2024년 1월 15일
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Canopy Ionia
I would like to see closer access to an ice machine, other than that small inconvenience, the place is GREAT!
2023년 12월에 3박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 1월 8일
Thank you for your positive feedback! We're glad to hear that you found our place to be great. We appreciate your suggestion regarding closer access to an ice machine, and we will certainly consider ways to improve the convenience for our guests.Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.

10/10 - 훌륭해요

Ryan

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 3일
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 - 훌륭해요

Jeffery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Joshua McVay/Marketing Manager 님, 2024년 1월 2일
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!