Great Lakes, North America hotel rooms at the Best Western

"Everything"

"We were given a room with no windows. It felt like we were locked into a box."

"Great value "

"Rooms were great size and restaurant on site was very good for breakfast and dinner! Valet Parking was convenient but can be pretty pricey"

"I stayed here 2 weekends ago and had a very disappointing experience. After checking in, we went out for dinner and returned around 10:00 PM only to find there was no running water in the room. The front desk said the water would be off until 5:00 AM and that bottled water would be brought up right away. After waiting 30 minutes, I called again and was told someone was on the way. Another 30 minutes passed (now midnight) and nothing arrived, so we went to bed assuming it would be left outside the door. The next morning at 7:00 AM, there was still no bottled water and no running water. I called again and was told water would be back on shortly. Since we had to leave just after 8:00 AM, we waited hoping to shower. The water finally turned on around 7:40 AM, but it was freezing cold and never warmed up, forcing us to leave without showering, which is unacceptable from a basic hygiene standpoint. When checking out, I explained everything and was told I’d be refunded $20 for parking as compensation. That credit never appeared. I called days later and was told it would be fixed — it’s now almost two weeks later, I still haven’t received the refund, and the hotel no longer answers the phone. While maintenance issues can happen, the lack of communication, follow through, and resolution was extremely frustrating. Unfortunately, I would not stay here again or recommend this hotel."

"Although I selected the “reserve now, pay at the property” option, my card was charged on the morning of my stay before the check in time at the hotel. Therefore, I would advise anyone planning to pay with a different card than the one used for the reservation to be cautious, as charges may still be processed on the original card provided at booking. The hotel also did not offer on-site parking, so we had to use an alternative parking arrangement provided by the hotel and pay an additional $43.51 for parking. However, at checkout, instead of seeing the $43.51 parking charge reflected on my card, I noticed a charge of $200.32 instead. It was concerning that the staff was unable to identify the charge on their end, even after I showed the transactions appearing on my banking platform (the room charge, the security deposit, and the expected parking charge, but instead there was an unexpected charge of $200.32) The staff member eventually confirmed that the transaction code matched the security deposit code that could explain the charge. The issue remains unresolved. Overall, the experience was not pleasant from the moment we checked in. The welcome felt insincere, and one of the elevators was out of service. No one informed us at the lobby, so we carried our luggage all the way there only to find a note posted on the elevator. "

"Breakfast was very good, lots of selections and the staff was excellent. The property is very clean and well maintained. Our only issue was the room was very small, not a comfortable chair to sit on. Maybe it was since we were in a wheelchair assessable room, not requested, the washroom was quite large but without a vanity so we weren’t able to put our toiletries out for easy access for our 3 nights."

"Rooms were infrequently cleaned and we had to request soap and new towels (no we didn’t have our (no housekeeping) sign up). Other than that it was a nice stay."

"Great value, and great proximity to everything DT. The rooms are huge, clean, and well decent"