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Reviews of ibis Köln Airport

3 out of 5
ibis Köln Airport
Alter Deutzer Postweg 95, Cologne, NW

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 199 reviews" "
Rating 8 - Good. 101 out of 199 reviews" "
Rating 6 - Okay. 37 out of 199 reviews" "
Rating 4 - Poor. 11 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jamiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment
Stayed 3 nights in Nov 2023
Response from Philipp Haag Resident Manager on Dec 7, 2023
Tank you :-)

6/10 Okay

Lucas-Benjamin, Berlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not up to the ibis standard, bathroom was very dirty with lots of hair from previous guests, the used to be light tiles were very dark, would need a high pressure water clean, everything in the room is very outdated, a renovation is clearly needed. Staff is very friendly though
Stayed 1 night in Jul 2023

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Lucy

Stayed 1 night in May 2022
Response from GM on May 30, 2022
Sehr geehrter Gast, wir wissen es zu schätzen, dass Sie sich die Mühe machen, an unserer Kundenzufriedenheitsumfrage teilzunehmen. Bei der Durchsicht Ihrer Antworten ist uns aufgefallen, dass Sie einige Bereiche negativer bewertet haben, als es für uns akzeptabel ist. Falls Sie einen Moment Zeit haben und dazu bereit sind, würden wir Sie gerne darum bitten, etwas genauer auf die Problembereiche einzugehen. Dadurch würden Sie uns helfen, diese Belange besser zu verstehen und Verbesserungen in diesen Bereichen vorzunehmen. Unabhängig von Ihrer Antwort auf meine Bitte um weitere Angaben möchte ich Ihnen versichern, dass Ihre Anmerkungen gehört wurden. Ich hoffe, dass Sie uns wieder besuchen werden. Falls Sie es wünschen, können Sie uns unter der E-Mail-Adresse h5008@accor.com erreichen. Ich würde mich sehr freuen, von Ihnen zu hören. Mit freundlichen Grüßen Hotelmanagement

6/10 Okay

Natasha

Business traveler
Disliked: Staff & service
Rude Staff
Very rude and unhelpful reception staff and what could have been an ok stay terrible.
Stayed 1 night in May 2022
Response from GM on Jul 4, 2022
Dear guest, We appreciate you taking the trouble to complete our customer satisfaction survey. In reviewing your responses, we noticed that you rated some areas more negatively than is acceptable to us. If you have a moment and are willing to do so, we would like to ask you to elaborate on the problem areas in more detail. By doing so, you would help us better understand these issues and make improvements in these areas. Regardless of your response to my request for further information, I would like to assure you that your comments have been heard. I hope that you will visit us again. If you wish, you can contact us at the email address. I would be very happy to hear from you. Kind regards

10/10 Excellent

Hoang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice and clean Friendly staff
Stayed 1 night in Aug 2021
Response from GM on Aug 27, 2021
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

N

Liked: Staff & service, property conditions & facilities, room comfort
Ibis Koln
For what i needed it was ok. Check in was very good andbtge staff helpful. Generally the room was clean and comfortable. It was the shower room that let it down. The joints in tge toilet and shower at the botoom had dirt or a dirt like stain. Nothingbthat cant be easily resolved!
Stayed 1 night in Aug 2021
Response from GM on Sep 15, 2021
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

8/10 Good

XHEVAT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from GM on Sep 30, 2020
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Mei Hui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
far from city center but fair price
not in primary location but the price is rather affordable during the exhibition period thats why we selected it. breakfast is fair but enough, rooms are clean but air-co is a little bit loud.
Stayed 6 nights in Aug 2019
Response from GM on Sep 16, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from GM on Jun 27, 2019
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom Ibis Hotel Köln Airport bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihre Direktion

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from GM on Jun 3, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

6/10 Okay

Dee, Uk

Liked: Staff & service
As i walked into my room there was a slight bad smell. Apart from that room was clean and wifi was hit and miss. The hotel is really close to the airport (5min ride on train S19, same train goes to the centre in 10mins) i only stayed for 1 night and i was allowed free early check in. Overall was decent.
Stayed 1 night in Apr 2019
Response from GM on May 20, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, comfortable, and well-designed. The breakfast was fantastic, and most of the staff were kind. The room does not have any amenities (toiletries etc), and the hotel has nothing at all nearby except for the train station (10min to airport; 10min in the other direction to the middle of Cologne)
Stayed 2 nights in Mar 2019
Response from GM on May 20, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Ibis Hotel Köln Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Great location, rooms very clean and a great deal
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Karsten

Liked: Cleanliness, staff & service, property conditions & facilities
Nice business hotel near airport
Good standard comared to the level
Stayed 1 night in Jun 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Tom, Wakefield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
Nothing unexpected and good value for a one night stop as a place to stay. Convenient location to the airport and not far from the centre, an easy train ride away
Stayed 1 night in Feb 2018

8/10 Good

Andy, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway A4
Close to highway A4 for arrival and public transport to the city centre
Stayed 1 night in Feb 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the one night !
I was on a road trip from the UK to Roth in Germany and stayed just the one night. The room was big and the bathroom was spotless really good powerful shower. I had a meal in the evening that was lovely as was breakfast. I struggled with my German but the staff were helpful speaking English. The surrounding area isn't great and close by are KFC McDonald's if you like their food. Train to Köln is a short walk away
Stayed 1 night in Jul 2017

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything as expected
Everything that was expected when staying at a regular Ibis. No problems encountered.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to airport
Staff was completely uninterested from the moment I came to the desk to check in; refused to look up from computer and no attempt at a greeting. Wifi did not work in my room and the reaction was "nothing I can do", without even attempting to understand the issue. Room was freezing cold and the bathroom did not smell great and was clearly not well cleaned.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Charity

Liked: Staff & service

8/10 Good

Anthony, Salisbury UK

Liked: Cleanliness, staff & service, room comfort
Good place to stay for a late arrival from airport
Fine stop walked from Sbahn station along a quiet footpath away from road. 3 hotels close together . Kentucky Fried Chicken and a petrol station selling drinks and snacks. On the main line from airport to Koeln main train station.

10/10 Excellent

wayne, Auckland nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We chose on price and received excellent value. Although outside of cologne the rail station is close and a regular service. We were very happy

6/10 Okay

Pallab, Zurich

Liked: Cleanliness, property conditions & facilities, room comfort
It is a Mix !
I have stayed in this hotel for 2 nights with my family in August 2014 and here is what I think Location – lets understand what it means. This is not close to the City Center. It is a business hotel and located 3 stops away by train from the city center. So, from city center, you have to take S13 and come to Frankfurter Strasse station and from there it is 650 meter walk. Hotel is easy to find. But if your main objective is to visit Cologne for a sightseeing trip, then please note that it is very much walkable and does not need the day pass if you stay near the center. So, the day pass of approximately 8 Euro is added to the cost if you decide to stay in this hotel. Room – very comfortable and clean. IBIS always maintains the same quality. Nothing to complain about. Staff – again, a mix. There was one gentleman who was very, very helpful and always with a smiling face. There were 1 other person who answer each question as if it is a great favor to you. Usually, the answer is “I don’t know” or “you need to find out”. Depending on the person you interact with, your experience will vary. Food – I didn’t try the breakfast. But coffee was fine. For each coffee, they charge some good money, but still it is ok. Please note that you don’t have much choice of food outside the hotel Overall, I will not say it was bad. But I will not say it was great either. Next time I go to Cologne, I will book a hotel near the city center.

6/10 Okay

Marc, Evesham

Disliked: Staff & service, property conditions & facilities
It did the job and provided a roof over our heads for a night!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beds
Stayed here twice over a long weekend travelling through Germany. It was exactly what one expects from an IBIS, not stunning, but perfectly fine. The rooms were comfortable, especially the beds which were the most comfortable hotel beds we have had in a while. Breakfast was OK, but it lacked any hot meat (bacon or sausages) to go with the scrambled eggs, or a toaster. Having said that, for a stopover it was good, and we will stay here again

8/10 Good

LucaYZ, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring Cologne
Overall is quite nice stay. The hotel is easy to find and have large parking spacing (free parking). It is also very easy to use the train to reach the center of Cologne (15 mins train). The room in hotel is clean and nice, but the sound proof for the room is poor. Anyway, I will stay in this hotel again in the future when visit Cologne.

6/10 Okay

Reji, Brussels

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not close to city, but well connected
Hotel was bit far from the city, so we had to take the bus to reach the hotel. Still, the bus stop was just walkable distance from hotel with decent bus connectivity. There is a KFC close to the hotel which was perfect.

6/10 Okay

Verified traveler

Liked: Staff & service
Cheap, good location as a base
The hotel is about a 5 minute walk from the S-Bahn straight through the back of the Business Park, with the hotel clearly visible from the S-Bahn. The S-Bahn is 1 stop from the airport and 3 stops from Cologne. The only options nearby for food are KFC or McDonalds, although the hotel does a small choice of light meals. The room was ok, there was a slight smell in the bathroom but with free wi-fi available, despite lacking tea/coffee facilities for a reasonable price I would recommend it.

8/10 Good

rk, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Basic hotel with extra style, convenient location
I chose this hotel primarily because of the low cost and location (proximity to Koln, the airport, and the A3). However, I was pleasantly surprised by the condition of the hotel and decor, which were much nicer than Ibis budget hotels I have previously stayed in. The rooms, while simple, have a little extra visually-appealing color and style, and I liked the laminate floors better than carpet. I had no issues with external noise during my stay, and the curtains were sufficient to block out light. The free wi-fi works in the room and (though non-secure) is fast enough to be functional for web browsing and e-mail. There is also one public internet terminal in the lobby. The front desk is staffed at all hours. The only minor snafu I had during my stay was a slightly prolonged check-in due to technical problems. The hotel has plenty of free parking. The area around the hotel is commercial, with the added convenience of a gas station and KFC next door. Overall, I would recommend this hotel for budget-minded travelers looking for a hotel in this area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a decent price
Clean and quiet. Seemed pretty new (Dec '13). Unfortunately the breakfast isn't complimentary (10.- EUR, approx. $13.50)

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good location, not-so-good accommodation
We booked this hotel because we were visiting the Koln Christmas markets and driving a car. Parking is free and there was a train station 7 minute walk away to city center. Staff was rude when we checked in... then put us in a handicap room that was equivalent to showering in a gym locker room. The bed was about the only thing comfortable about the room. There were no extras...breakfast was 10 euro, coffee was 4 euro. Typical for Ibis, so not really a complaint, just sharing. Not sure why we received the handicap room, but I did read this occurred to others in reviews. Nothing near the hotel except train station, KFC and gas station.

6/10 Okay

Gapmonthers, UK

Liked: Cleanliness
Convenient location
We needed somewhere near to our route and this was less than 5 mins deviation. Air con very noisy and inefficient though. breakfast adequate - just.nothing special but served a purpose and we would use it again.

6/10 Okay

Paul

8/10 Good

Keith, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could always such good standard and value.
The room was very well equipped and maintained with a great LARGE SHOWER cubicle. Meals in the hotel at night were EXCELLENT at a modest price. Overall - very pleasantly surprised at the quality of accommodation and food at such an economic price.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Jon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great for a stop over , close to a train station only 3 stops from the centre of Colonge clean hotel

8/10 Good

alex

Liked: Cleanliness, staff & service

8/10 Good

rollo tomasi, East Anglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Traveled from Frankfurt, but room wasn't ready when I went to check in, although I was a little early. Had to wait about 40mins before it was. However the receptionist was very very helpful as I was going to see Bruce Springsteen at the Rheinenergie stadium. He showed me on a map of the regional S Bahn, how to get there (for reference take S13 toward Koln Hauptbahnhof, 2 stops get off at Duetz, change to the S1, Rheinenergie stadion is marked on the map). Better than going into Koln central. It was nice to have a beer when I got back at half past midnight, and the guy on reception told some noisy guests to keep the noise down in the corridor, as other people were sleeping. Room was very clean and the surrounding area is very quiet. So I had a great 4hours sleep after getting back from the concert!!!! But its only 1 stop from the airport, which is why I chose it, plus the price was the best in the area. S Bahn trains run almost 24hrs and every half hour after 5am, so perfect for my early flight. The S Bahn station is 3-5 mins walk from the hotel and you can see it from the train. The only reason I knocked a mark off, is that the breakfast choice was pretty poor (even for an Ibis) at 5am

8/10 Good

Bates, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Koln Airport
clean, well priced, good location

8/10 Good

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waren sehr zufrieden! Nettes Personal und saubere Zimmer.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Philipp Haag Resident Manager on Mar 4, 2024
Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!Best regards,Philipp HaagResident Manager

10/10 Excellent

MIKAYIL

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Philipp Haag Resident Manager on Mar 4, 2024
Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!Best regards,Philipp HaagResident Manager

10/10 Excellent

Agnès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons apprécier que malgrés l'heure tardive de notre arrivés il y avait 1 personne pour nous accueillir rien à dire c'était parfait, la chambre était aussi très bien par contre dommage pas de restauration même à proximités à part KFC que nous n'aimons pas du tout je trouve vraiment dommage c'est le seul point noir
Stayed 1 night in Jan 2024
Response from Philipp Haag Resident Manager on Mar 4, 2024
Dear Guest,Thank you for the review you gave our hotel. We are happy that you stay with us and hope to welcome you back soon!Best regards,Philipp HaagResident Manager

6/10 Okay

Pim

Traveled with partner
Redelijke prijs kwaliteit verhouding, vrij ver van centrum Keulen. Niet echt vriendelijk personeel, kamer stonk naar rook
Stayed 1 night in Dec 2023