Dear Razan, I am very sorry to hear that you did not enjoy your stay here at Filskov Kro, and that our staff did not live up to your expectations, we always strive to give our guests the best experience possible. We do not advertise that there are phones in the rooms, as we do not have them - neither do we have any pictures of phones in the rooms. The inn is only 11.5 km. From the nearest major town, but without a car it is fully understandable that this feels like far away - however, it is stated on the booking page that there is a small distance to the nearest major town. I once again am very sorry to hear that your stay was not as expected. I hope that you have a lovely day. Kind RegardsMathilde K. Ascanius / Forpagter af Filskov Kro