Dear Madam, Dear Sir, I thank you for sharing the feeling of your stopover with us. As you have noticed, upon arrival we carefully deposit a hospitality tray and a bottle of water in the room. We are deeply convinced that an excellent welcome requires small touches like this one. I am surprised to read you since throughout the stay we provide free bottles of water at the reception. There must have been a misunderstanding and I apologize. I hope that our capital has seduced you. Sandra Rosati Director of the Best Western The Wish Hotel

Cher Monsieur,Notre personnel a su vous séduire par son accueil et sa courtoisie : nous sommes enchantés de le savoir ! Toute l'équipe a été ravie de vous recevoir dans un cadre moderne et bien entretenu. Je suis cependant désolé d'apprendre que votre expérience au restaurant n'a pas été à la hauteur de vos attentes. Notre chef propose une cuisine du marché avec des plats savoureux qui varient au gré des saisons. Nous ne servons en aucun cas des garnitures "industrielles". Nous avons bien pris en note l'ensemble de vos remarques. Soyez assuré qu'elles ont été transmises à nos équipes de nettoyage et de maintenance.Nous espérons vous revoir afin de vous prouver que ces désagréments ne reflètent pas la qualité de service que nous souhaitons offrir à nos hôtes.

Dear Sir, It is with disappointment that we come across your harsh note, as you seem to have enjoyed our service in general when we asked you on site if everything was ok during the ping pong competition. We take pleasure in creating a peaceful environment for our guests and are sorry that this was not the case for you. We would like to point out that our team is generally renowned for its warm welcome and professionalism. Best regards,ThierryFront office manager

Dear Madam,What a pleasure to read your gratifying words about your recent four-night stay with us. We are delighted to hear that several aspects of your stay left a favourable impression on you, including the cleanliness of the premises, our dedicated team and our facilities.You have highlighted the dedication of our staff and that warms our hearts. They are the charm of our hotel, bringing a human touch that makes all the difference. When you're spending time with your family, there's nothing more reassuring than being in a clean and welcoming environment, isn't there? We look forward to seeing you again soon at the Best Western The Wish Versailles.

Dear Madam,Thank you for your comment. As you point out, we are concerned about your well-being, and it was a pleasure to assist you with the air conditioning.It is nevertheless regrettable to discover your rating, especially as our teams were responsive to make your stay as pleasant as possible. Your comments about the bathroom have been taken seriously and we will immediately check that each room reflects the expected comfort and cleanliness.We hope that, on your next visit to Guyancourt, you will choose the Best Western The Wish Versailles again, to rediscover the charm and commitment of our establishment.Thierry, Reception Manager

Dear guest,We have taken note of your harsh note and are very sorry to learn about your inconveniences.Our restaurant's opening hours are clearly indicated on our website: open Monday to Thursday, 7.15pm to 9.30pm. However, our team would be delighted to advise you on the best culinary addresses in the area. If you had encountered any problems with your breakfast, simply ask us so that we can quickly find a suitable solution on the site. You can rest assured that we take great care to ensure that the fruit provided each morning is varied, tasty and of the highest quality.We hope you've made the most of our exceptional location, and that you'll give us a second chance to satisfy you fully.Thierry, Reception Manager

Dear Mr Schaap,We thank you for your interest in the Best Western The Wish. We are pleased to hear that you enjoyed your experience in our hotel and we hope to welcome you for your next trip to France. Have a great day.Best regards,ThierryFront office manager

Brice, Nous vous remercions pour votre avis laissé lors de votre séjour au Best Western The Wish Versailles. Nous sommes ravis de vos commentaires positifs sur l'accueil de notre équipe et travaillons à améliorer votre expérience lors de votre prochain séjour. Au plaisir de vous accueillir à nouveau ! Bien cordialement, Sébastien DROUET Directeur

Dear Sir or Madam, Thank you for highlighting the quality of our hotel's services. I regret that your experience at the restaurant has tarnished your feeling about your stay, which went well overall. We do host weddings, and exceptionally, the restaurant was not available, we apologize for this inconvenience. However, you will notice that the presence of such an event did not influence the calm of the hotel. We have tried to contact you to offer you a discount on your next stay, without success. We are waiting for you to contact us to follow up on this process. The Best Western The Wish Team

Dear Madam, dear Sir, First of all, thank you very much for having chosen our beautiful hotel for your trip to France, near Paris. We sincerely apologize for not having responded to your request, we are committed to satisfying our guests, both during a warm welcome and when they leave. That is why a general point has been made with our teams and we assure you that this situation will not happen again. We hope that you have discovered the Palace of Versailles, its magnificent Hall of Mirrors and its vast gardens. The Best Western The Wish Team