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"Excellent concierge staff who are very professional, helpful, pleasant, friendly experienced and efficient. Speak good English and impressed by their willingness and sincerity in helping guests solve problems. Check in speedy. We are very pleased with their great service which made our stay very enjoyable and memorable. Breakfast buffet spread decent. Will strongly recommend this cosy hotel for excellent location, cleanliness, relaxing skybar, beautiful skyline and quiet and spacious rooms."

"Service personnel excellent "

"Staffs are friendly and willing to serve but i'm not to be on time in breakfast."

"First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich. Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny...

"We had a great time on board! We booked the 3 days cruises, which we highly recommend to everybody. The team was fabulous! We would like a special thank you to Mia, who always provided us with excellent service regarding food and drink during our trip. Also a big thank you to Anna for all the transfer services from Ninh Binh and to Hanoi, vey much appreciated! "

"Amazing landscape and experience. Nice staff and food"