Sofitel Hamburg Alter Wall

Property class: 5 and above

Choose dates to view prices

Near Miniatur Wunderland and Elbe Philharmonic Hall, Sofitel Hamburg Alter Wall provides an airport shuttle, a poolside bar, and a terrace. Indulge in a massage at Seagull Spa, the onsite spa. The on-site international cuisine restaurant, Ticino, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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About the neighborhood

Located in Hamburg City Center, a neighborhood in Hamburg, Sofitel Hamburg Alter Wall is in a shopping district and on a river. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, or if an activity is on the agenda, check out St. Pauli Piers. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclays Arena. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Hamburg travel guide
Map
Alter Wall 40, Hamburg, HH, 20457

What's nearby

  • A historic building with a prominent clock tower, surrounded by a covered plaza with glass structures and street lamps.
    Rathausmarket
    2 min walk - 0.2 km
  • A historic building with a prominent tower and green roof, surrounded by a spacious square with pedestrians.
    Hamburg City Hall
    3 min walk - 0.3 km
  • A large building with a spire, a fountain, and a body of water.
    Jungfernstieg
    3 min walk - 0.3 km
  • A city street lined with historic buildings, a prominent church spire in the distance, and a clear blue sky.
    Moenckebergstrasse
    5 min walk - 0.4 km
  • A detailed model of a town with buildings, roads, and a train track.
    Miniatur Wunderland
    12 min walk - 1.0 km

Getting around

  • Rodingsmarkt U-Bahn
    3 min walk
  • Michaeliskirche Hamburg Station
    11 min walk
  • Hamburg Airport (HAM)
    31 min drive

Restaurants

  • Daniel Wischer
    4 min walk
  • Kimchi Guys
    4 min walk
  • L‘Osteria
    3 min walk
  • Elbgold
    5 min walk
  • 60 Seconds to Napoli
    4 min walk

About this property

Sofitel Hamburg Alter Wall

  • Luxury family-friendly hotel by the river
  • Near Miniatur Wunderland and Elbe Philharmonic Hall, Sofitel Hamburg Alter Wall provides an airport shuttle, a poolside bar, and a terrace. Indulge in a massage at Seagull Spa, the onsite spa. The on-site international cuisine restaurant, Ticino, offers breakfast and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Express check-out, express check-in, and a porter/bellhop
    • A front-desk safe, smoke-free premises, and concierge services
  • Room features
  • All 241 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
  • Other amenities include:
    • Bathrooms with designer toiletries and hair dryers
    • 49-inch LCD TVs with premium channels
    • Daily housekeeping, desks, and phones

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Frequently asked questions

Does Sofitel Hamburg Alter Wall have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Sofitel Hamburg Alter Wall pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 30 per day.

What time is check-in at Sofitel Hamburg Alter Wall?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Sofitel Hamburg Alter Wall?

Check-out is at noon.

Where is Sofitel Hamburg Alter Wall located?

This family-friendly Hamburg hotel is located on a river, within a 5-minute walk of Neuer Wall and Hamburg City Hall. Miniatur Wunderland and Reeperbahn are also within 1 mi (2 km). Rodingsmarkt U-Bahn and Stadthausbrücke S-Bahn are within a 5-minute walk.

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Reviews

Sofitel Hamburg Alter Wall Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 577 out of 1000 reviews
Rating 8 - Good. 303 out of 1000 reviews
Rating 6 - Okay. 90 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness
5 star Hotel .. Hm ,,Minibar was empty -reason what they told me - because of corona..!?!?? Breakfast was like 3 star. Seriously!! Not really brilliant. Got just one coffee. Parking just one night 33Euro ...
Stayed 1 night in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Has Covid-19 made them more lazy?

the staff at the reception were as always really helpful and welcoming, we booked a room which they unfortunately did not have available anyway, but still got good help and service with other rooms! the staff and service at the bar were completely out of mind, one was greeted by a angry and rude bartender who spoke condescendingly to us in broken English and threw with things! he scolded his young colleague who helped as best she could. the staff at the breakfast buffet could barely speak english and had to settle for cheese and bread for breakfast as he got annoyed at me over i did not understand his german.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt beliggende hotel

Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner. Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Stayed 2 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities

Average

Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Stayed 3 nights in Aug 2020
Verified review

6/10 Okay

Liked: Staff & service, room comfort

od

Sofitel, kunne ikke helt finde ud af at jeg havde betalt via denne side, så de har trukket mig for opholdet en gang mere. afventer nu Sofitel vender tilbage. Servicen var imødekommende og venlig, men de havde svært ved at finde ud af hvad der var hvad.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

god beliggenhed

Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes. Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad... Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.
Stayed 4 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flot hotel

Flot hotel og god service
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altid fantastisk at bo på dette hotel. Perfekt beliggenhed, god service, lækre værelser og altid rent.
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et strøkent hotell✨✨✨

Veldig praktiske rom med fantastiske senger.
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute a nice hotel

Dejligt hotel med en fantastisk beliggenhed. Gode store værelser med alle fornødenheder.
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedingt durch Corona leider nur eingeschränkte Dienste
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stjerner værd

Fantastisk oplevelse trods Corona restriktioner.
Stayed 2 nights in Jul 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Not a bad location. Close to a lot of things for inner city. Was disappointed that the pool and spa were not stated closed on the website. Still waiting to see if I was charged for upgrades that seems to not go with anything that we recieved. Maybe just a misunderstanding when we checked in. The breakfast served was great. Room service menu was slacking though. All and all a good stay.
Stayed 2 nights in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempeflott
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Værelserne minder om en spartansk kahyt

Værelserne er for små og spartansk udstyret Ingen lænestole og intet klædeskabe
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Points positifs : -bon service à l’accueil -bons cocktails -bonne literie Points à améliorer: -serveurs bars et restaurants peu aimables et serviables -
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Die Matraze war veraltet und eucht schräg man lag schräg im Bett
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and central hotel

Very nice hotel with a small spa and a good breakfast buffet. Parking right under the hotel. Friendly staff and good service.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, tolles Hotel, nette hilfsbereite Mitarbeiter
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service
La chambre n'a pas été nettoyer tous les jours (poubelles non vidées)
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren begeistert von der Größe und der Einrichtung des Zimmers, auch das Bad war sehr groß und geräumig mit Badewanne und einer extra Dusche. Alles war sehr modern und edel. Einfach wunderschön.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Positiv: Diese Unterkunft liegt sehr zentral . Das Seagull Spa ist sehr schön und durch den schlangenförmigen Pool mal was anderes . Frühstück war perfekt ! Personal ist sehr freundlich. Negativ: Beim Gepäck wurde uns bei der Anreise und Abreise nie geholfen. Es ist ein 5 Sterne Hotel aber an manche Kleinigkeiten sieht man dass es einfach schon in die Jahre gekommen ist.
Stayed 3 nights in Feb 2020