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"The staff stood out, they are very friendly and nothing is too much trouble."

"Amazing"

"There was a huge lack of customer service. The quality of the bedding was terrible, the manager at the front desk was terrible at helping and wasn't timely, he also kept our passports for a worryingly long time and refused to give it back until a long time later."

"Like every time I believe this is a nice hotel in regards to the amenities and the infrastructure. The hotel staff is very nice and accommodating as well. This is my third time at La Badira and I still insist that the restaurants are not at the level of such a hotel. The food is not good, too expensive for what it is. The breakfast experience is the opposite. A lot of products and choices. But the service is extremely bad. You almost feel that you bother them. An effort needs to be made when it comes to setting up the tables and having them cleaned. "

"The stay was nit good initially. We were promised an upgrade and instead received a downgrade to one room and room view. Towels and gowns were ripped and stained. Bad smell in bathroom. Mugs and cups not provided for 3rd resident. When we asked, a dirty mug was delivered. There was a spark from the socket when we tried to charge our device. They ran out of slippers. Breakfast was bland. Room service was poor with uncooked potato chips, bland food and garlic skin in the pasta. Spa masseuse refused to deliver a massage despite us paying for it. Poor quality toilet paper. Only one room key given initially. It took a lot of complaining and escalating for them to change our rooms. "