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홀리데이 인 사우샘프턴-이스트레이, M3, 정션13, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 사우샘프턴-이스트레이, M3, 정션13, IHG 호텔
Leigh Road, Eastleigh, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 107개 이용 후기 중 63개" "
평점 8 - 좋아요. 107개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 107개 이용 후기 중 11개" "
평점 4 - 별로예요. 107개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 107개 이용 후기 중 3개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Generally happy. Enjoyed the spa facilities and room and all areas were clean and a good standard. However, the reception charged me although I had been charged by Expedia already. Having said that it was easy to get my refund once I called the reception.
2024년 4월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 4월 22일
Dear Karen,I was pleased to note you enjoyed your stay but must apologise for the confusion with the payment. I was glad to hear this was resolved for you quickly.I do hope you will have the opportunity to stay with us again in the future.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place with excellent friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 4월 2일
Dear Lee,So pleased to learn that you enjoyed your stay and found the staff to be excellent and friendly.We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Gemma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean facilities, friendly staff. Couldn't fault the hotel.
2024년 2월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 2월 23일
Dear GemmaThank you for reviewing your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

alison

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this hotel so much. It’s great for young families and the children enjoy using the kids club and the swimming pool. The staff are so very kind and looked after us very well. We are very grateful. Thank you
2024년 2월에 2박 숙박함
답변 제공: Jane Standing 님, 2024년 2월 19일
Dear Alison,So pleased you loved our hotel, so do we!Great to hear you and your family enjoyed our facilities and that the staff were kind and looked after you well.We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most comfortables beds ever
2024년 2월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 2월 16일
Dear Kim,Thank you for reviewing your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 22일
Dear Richard,Delighted with your 5/5 rating and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Andreas

2024년 1월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 22일
Dear Andreas,Many thanks for rating your recent stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 15일
Dear Michael,Thank you for the 10 out of 10 review, the team are delighted!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

LESLIE

2023년 12월에 2박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 31일
Dear Leslie,Many thanks for your review and we hope to see you again in the future.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Andrius

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fresh and cosy - staff amazing
2023년 12월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 2일
Dear Andrius,I was so pleased to learn you enjoyed your recent stay, thank you for rating your experience.We hope to welcome you back on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 2일
Dear Sam,Thank you for rating your recent stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

2/10 - 너무 별로예요

Sam

2023년 12월에 1박 숙박함
답변 제공: Jane Standing 님, 2024년 1월 2일
Dear SamI am so sorry to see you rated your stay 2/10. Please do get in touch so we can address your concerns as we strive for all stays to be a 10/10.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Kevin

2023년 12월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 20일
Dear Kevin,Thank you for rating your stay with us. I do hope we will have the opportunity of welcoming you back to the hotel in the future.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Savio

2023년 12월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 11일
Dear Savio,Thank you for your 10 rated review!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

2/10 - 너무 별로예요

R

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 7일
Dear R,Thank you for your review. I was sorry to learn you were only able to rate your stay a 2, please do get in touch if we can do anything to improve your satisfaction.We hope you will give us another try in the future.Kind RegardsJane StandingGeneral Manager

4/10 - 별로예요

MAtthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 7일
Dear Matthew,Thank you for your review. I was sorry to learn you were only able to rate your stay a 4, please do get in touch if we can do anything to improve your satisfaction.We hope you will give us another try in the future.Kind RegardsJane StandingGeneral Manager

10/10 - 훌륭해요

Gethyn

2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 20일
Dear Gethyn,So pleased you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Kids play room needs a thorough clean along with the steam room smelling like stagnant water. Breakfast wasn’t that great. Positives. Staff were very friendly and accommodating
2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 29일
Dear Julie,So pleased to hear you found the staff to be friendly and accommodating. I was however sorry to learn of the cleanliness issues which I have since addressed with the team, I am sorry for any inconvenience caused.I do hope you will give the hotel another try when you next visit the area.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean and well man nered staff nothing to dislike about it
2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 29일
Dear Kevin,So pleased to note you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Ian

2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 18일
Dear Ian,Thank you for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Hayley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms great facilities and friendly attentive staff
2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 29일
Dear Hayley,Glad to hear you enjoyed our facilities and found the staff to be friendly and attentive.We hope to see you on a future occasion.Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Matt

2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 12월 15일
Dear Matt,Thank you for your review. Guest feedback is so important to us and we would love to know how we can turn your 3 in to a 5!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Matthew

2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 17일
Dear Matthew,Thank you for your 10/10 review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Ian

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Away for work
Good reception, really excellent room (105), most comfortable bed ever. Fitness and pool facilities free for guests. Wifi excellent. Only down side was having to pay for the car park (£5). Cannot comment on food at venue as did not have any there.
2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 17일
Dear Ian,So pleased to note you enjoyed your stay and thank you for sharing your feedback.We hope to see you again on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Wendy

2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 13일
Dear Wendy,Thank you for your review further to your recent stay at the hotel.I do hope we have the opportunity to welcome you back to the hotel again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Neale

2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 13일
Dear Neale,Thank you so much for your 10/10 review - we are delighted you enjoyed your stay!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were weiry travelers when arriving back from our cruise. Our room was ready early and we were able to access. So nice. Also we had dinner reservations and the meal was EXCELLENT. We both had an enjoyable and tasty meal. The room was above par and in the morning waiting for taxi, the staff called to make sure they were on our way and offered us coffee. This was at 6:30 am so very much appreciated. We just was really impressed with this hotel.
2023년 11월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 6일
Dear William,I was so pleased to read your review further to your stay at the hotel after your cruise.Thank you for sharing your views and I will ensure the team are thanked for their great service.We hope to see you again on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Catherine

2023년 11월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 24일
Dear Catherine,Thank you for reviewing your stay and we hope to see you again soon. Would love to make it a 5/5 next time!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Gilly

2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 11월 20일
Dear Gilly,So pleased you enjoyed your stay!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Alan

2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 30일
Dear Alan,So pleased you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 27일
Dear Terry,Many thanks for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Emily 님, Shaker Heights

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As an American, I was delighted that the hotel offered three meals. I’m used to only continental breakfast. Loved the hot food, warm plates, two coffee machines, fresh sweet breads and juices. The host was professional, smartly dressed, and kept order in the room. I enjoyed the pool, hot tub, and dry sauna in the ladies room. (They also have a wet sauna.) And appreciated the reservation system to keep the pool from being over-crowded. The bed was a dream of comfort and fluffy covers. I took one day of my six day stay just to enjoy the indulgence of not having to leave the hotel. It was everything I needed on a difficult trip. There’s loads of families with toddlers. I heard one of the Mums say, “What’s the rule?” Her son answered, “Be kind and share.” Marvelous. Love this place.
2023년 10월에 5박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 25일
Dear Emily,So pleased to hear you enjoyed our breakfast buffet, the health club and your comfortable bed.Thank you so much for your detailed review which is much appreciated.I do hope you will have the opportunity of staying with us again in the future.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Fin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got to spend quality time in spa area
2023년 10월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 25일
Dear Fin,Delighted to hear you enjoyed spending time in the Spa area and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 20일
Dear Anonymous,Delighted to learn you enjoyed your stay with us and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Charles

출장 여행
좋아요: 객실의 편안함
It was OK. Nowhere to park. Had to use leisure centre. Should have told me leisure centre is an alternative option if theirs is full.
2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 18일
Dear Charles,So sorry you had difficulty parking, the hotel is very busy at the moment. We try and ensure we have spaces for all guests but this cannot be guaranteed. As we are located in a residential area there are other areas to park near the hotel.Apologies for any inconvenience caused.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Delphine

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 18일
Dear Delphine,Delighted you enjoyed your stay with us and we look forward to a future visitKind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Talib

2023년 10월에 3박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 18일
Dear Talib,Many thanks for your review and we hope to see you again soon. We would love to move your 6 rating to a 10 on a future visit!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab hotel, perfect for families
The hotel was set up for young kids! Pool was lovely with the added play room!
2023년 10월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 2일
Dear Laura,So pleased you thought the hotel was perfect for young kids!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

PAUL

2023년 9월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 25일
Dear Paul,So pleased you enjoyed your stay and we hope to see you again soon!Kind RegardsJane StandingGeneral Manager

8/10 - 좋아요

Clare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bedding was great. Breakfast was good, plenty to choose from except sadly their plates and bowls etc were dirty. Had to pick through to find clean ones. I assume their dishwasher is not working properly as food was left on bowls and plates.
2023년 9월에 3박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 25일
Dear Clare,Delighted to hear the bedding was great and the breakfast good.I am sorry to hear about the plates and bowls and will ensure this is addressed immediately.I do hope we will have the pleasure of welcoming you back to the hotel in the future.Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Romario

2023년 9월에 3박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 20일
Dear Romario,Thank you for your review and we hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Mark 님, Chestyerfield

2023년 9월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 10월 9일
Dear Mark,Thank you so much for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

E D

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 18일
Dear E D,Thank you for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Nina

2023년 8월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 6일
Dear Nina,Thank you so much for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

James

2023년 8월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 9월 4일
Dear James,Thank you for your review. I am sorry you could only rate us 6/10, we would love the opportunity to understand your experience and restore your faith in the hotel.Kind regardsJane StandingGeneral Managerjane

6/10 - 괜찮아요

Kayode

2023년 8월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 8월 30일
Dear Kayode,Thank you for your review. However from your score I would understand that you were not entirely satisfied with your stay.I am sorry if we did not meet your expectations and do get in touch with the hotel if we can help to restore your faith.Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

C

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 8월 30일
Dear C,Many thanks for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 - 좋아요

Mairead Frances

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was extremely noisy around 6am. The laundry van disrupted my sleep.
2023년 8월에 2박 숙박함
답변 제공: Jane Standing 님, 2023년 8월 29일
Dear Mairead FrancisI was so sorry to hear you were disturbed by the laundry van during your recent stay.Please accept my sincere apologies and I will be speaking with the company as 6am is an unacceptable time to deliver.I do hope you will give the hotel another chance on a future occasion.Kind regardsJane StandingGeneral Manager

10/10 - 훌륭해요

Ovidiu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay clean and lots of facilities with nice pool inside Playground for children Good food as well We really enjoy our stay there
2023년 8월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 8월 29일
Dear Ovidiu,Pleased to hear you enjoyed our facilities and liked the play room and pool.I was also delighted to learn you enjoyed the food during your stay.Thank you for sharing your views and we hope to see you again soon.Kind regardsJane StandingGeneral Manager

6/10 - 괜찮아요

Walter

가족 여행
좋아요: 직원 및 서비스
One night stay
One night stay after cruise. Quick check in. Front desk girl was great. Not overly impressed with room. Very noisy
2023년 8월에 1박 숙박함
답변 제공: Jane Standing 님, 2023년 8월 9일
Dear Walter,Pleased to hear you had a quick check in and that the Receptionist was great.I am sorry to hear you found the hotel noisy, please accept my sincere apologies for any dissatisfaction experienced.We hope to see you again on a future occasion.Kind regardsJane StandingGeneral Manager