숙박 시설의 전망

워브룩 하우스 헤리티지 호텔 여행 후기

4 out of 5
워브룩 하우스 헤리티지 호텔
The Street, Eversley Hook, Hook, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 536개 이용 후기 중 164개" "
평점 8 - 좋아요. 536개 이용 후기 중 178개" "
평점 6 - 괜찮아요. 536개 이용 후기 중 105개" "
평점 4 - 별로예요. 536개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 536개 이용 후기 중 31개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ansar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place to spend some quality time! Lady at reception is super helpful, professional and always ready to help!!! Apologies for forgetting the name! She is a real asset to your team! Please pass my thanks
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, attentive staff, comfy rooms, great breakfast.
2024년 3월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 3월 25일
Dear Ian,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

4/10 - 별로예요

Lee

Felt unsafe . The door back door in the room didn’t even lock or shut properly . Anyone could have just walked in during the night . Had my child with me . So sleepness night .
2024년 3월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 3월 25일
Dear Lee,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

4/10 - 별로예요

Carla

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was a leak on the staircase directly to my room. Which wet the fire alarm of. I had to squeesze past the door and a bin colecting the leak water The room wasnt very clean. The bedding had stains on The shower spratwd everywhere. Disappointed to say the least.
2024년 3월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 3월 25일
Dear Carla,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

6/10 - 괜찮아요

Simon

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On a business trip so having a nice quiet place was nice.
2024년 2월에 3박 숙박함
답변 제공: Tanisha 님, 2024년 3월 8일
Dear Michael,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

8/10 - 좋아요

Tracy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Martin

출장 여행
I moved room 3 times due to 1- no tv signal, 2- missing tv remote and then finally into a room with a tv that worked and a remote. The beds used lamp is faulty and I told reception on checkout. I have to say your man on duty at reception was very u sweats ding and helpful. I am coming back again tonight
2024년 2월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 2월 16일
Dear Martin,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,Tanisha

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 편의 시설/서비스
Staff were very welcoming & friendly & the hotel was set in lovely grounds & would highly recommend this hotel.
2024년 2월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 2월 12일
Dear Mark,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

6/10 - 괜찮아요

Rajesh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a room with a double bed. But the bed turned out better out to be two single beds pushed together. The mattresses both sat at different levels, causing a ridge in the middle. This made for a very uncomfortable night. As result my partner woke up the next day in pain with a bad back were she had been sleeping across the centre ridge. We informed the reception staff of our experience and was told the complaint would be looked into, but haven’t heard anything back.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ansar

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 2월 4일
Dear Ansar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

10/10 - 훌륭해요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff and nice food at bar by
2024년 1월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 2월 4일
Dear Henry,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

6/10 - 괜찮아요

David

Unable to comment as mobed to a different hotel before checking in. This was due to a power cut in the area.
2024년 1월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2024년 1월 24일
Dear David,We understand that circumstances beyond control led to a change in your plans. We're sorry to hear about the power cut affecting your stay. If there's anything we can assist you with in the future or if you have any specific feedback, please feel free to reach out. We appreciate your understanding and hope to have a chance to welcome you with us soon.Warm regards,

8/10 - 좋아요

Terhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely location. Very comfortable, clean and quiet. The staff were really friendly. And the food was good too.
2023년 12월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 1월 15일
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Glorious!
This was the most beautiful setting and the hotel offered a very high level of comfort and tranquility. The Canal View restaurant where we had breakfast was very attractive, cosy and intimate, which was impressive given the size of the hotel. My bedroom in the Grange was very spacious, comfortable, quiet and warm. It was helpful being able to park right outside.
2023년 12월에 1박 숙박함
답변 제공: Tanisha 님, 2024년 1월 15일
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,Tanisha

6/10 - 괜찮아요

Monia

2023년 12월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2024년 1월 24일
Dear Monia,Thank you for taking the time to share your rating about your recent stay. We appreciate your feedback. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 28일
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Thank you for taking the time to share your review about your recent stay. We're always striving to enhance our services. We hope to have the pleasure of welcoming you back and exceeding your expectations.

8/10 - 좋아요

Michaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for money
Much better than expected. The rooms were a little bit dated but clean and the bed was very comfortable. We stayed in the Grange bit which was a 5 minute walk from the main house which if it was raining could be a bit of a pain. Luckiky for us it was dry. We ate in the Canal view restaurant which was fine dining Indian cuisine and excellent. They had 2 large Christmas parties in the hotel that night to manage but they gave us excellent service too. Breakfast in the morning was also excellent- continental and cooked. Overall excellent service, friendly staff and great value for money.
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great site, comfortable stay
A great site, friendly staff and good accommodation matched to the price. Would recommend this for a stay, pending what you are after or expectations, the site and setting is the main bonus though really.
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
We're delighted to hear that you had a satisfying experience during your stay and we look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

Michal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and helpful, and the room was just right for our overnight stay. The grounds were lovely, and the setting wuiet
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Michal,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

10/10 - 훌륭해요

Kevin Paul

2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Kevin,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

4/10 - 별로예요

Stuart

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to ask to change room on check in as not what we had booked. Room was tired, TV didn’t work. No one on the bar serving on arrival, had to shout through to kitchen to get someone. Breakfast service was awful with coffee machine persistently running out of water, cooked food running low and a lack of any senior staff to effect change. Will not be returning
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Stuart,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.

8/10 - 좋아요

martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night stay over
Very nice place within quiet grounds with wonderful staff on the front desk a young lady greeted me with a smile and was extremely polite , very nice to see
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Martin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Andrew,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 - 별로예요

mark

2023년 11월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Mark,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

10/10 - 훌륭해요

Dickson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Gentleman who was on duty the time we checked in needs a big promotion. Splendid service, belpful, polite, considerate and very humble. We were late to check in, but when we phoned him, he waited for us, we had a child, 9 years . We were treated like vip.
2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Dickson,Thank you for your glowing review! your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best wishes,

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Cheap and cheerful, nice clean and crispy comfy beds. The room could do with a few improvements, gaps around plug sockets and a brown stained toilet where the water sits. Staff were very friendly. Breakfast was okay but we had to sit in the hallway as no tables available.
2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Rebecca,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear some positive aspects of your experience. We're always striving to enhance our services, and your input helps guide our improvements. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,

8/10 - 좋아요

Caitlin

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

2/10 - 너무 별로예요

Lauren

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Lauren,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

8/10 - 좋아요

Elise

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property, value for money. Good location. Think the canisters in the room are a good touch for tea, coffee & milk. Staff were lovely & very helpful.
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Elise,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing good service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 - 훌륭해요

NASAR

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Nasar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 - 훌륭해요

Willem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Willem,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 - 별로예요

Darren

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Darren,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,

4/10 - 별로예요

Katie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Katie,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

6/10 - 괜찮아요

Alistair

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Alistair,Thank you for taking the time to share your review about recent stay. We're always striving to enhance our services, and your input helps guide our improvements. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,

4/10 - 별로예요

George

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn’t return
Wouldn’t go back here. Rooms are cold, smell of damp and mould. Not the cleanest either. The bed was pushed up against the wall? Never known of a hotel doing that. So made it awkward for a couple. Breakfast was ok but no option other than full English. Appreciate it’s a wedding venue and that’s what they do however I would be embarrassed if my guests had to stay in the room I was in.
2023년 11월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Guy,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,

10/10 - 훌륭해요

edward h

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Edward,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

6/10 - 괜찮아요

Guy

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Guy,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,

10/10 - 훌륭해요

lee

2023년 11월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Lee,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 - 훌륭해요

jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect hotel, perfect wedding.
We went as a family to a good friends wedding. After reading some of the reviews we were a little nervous. Shouldn't have been, everything was superb. The extra bed was missing for our daughter, a quick call to reception, within 10 mins, Claire from house keeping arrived and with little fuss the extra bed was positioned and made. The breakfast on both mornings was delightful, with a wide range for all tastes. We will be going back as the afternoon tea looked great.
2023년 10월에 2박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 19일
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best Wishes,

10/10 - 훌륭해요

Baljinder

2023년 10월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Lee,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

8/10 - 좋아요

Marilena

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Annuraj

2023년 10월에 1박 숙박함
답변 제공: Malak - Guest relations manager 님, 2023년 12월 20일
Dear Annuraj,Thank you so much for your wonderful 5 star review. We are thrilled that you had a wonderful stay with us. We do hope to welcome you back soon!Warm regards,

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Phillip

좋아요: 숙박 시설 상태 및 시설
A very nice country home setting with friendly people.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

martin

2023년 9월에 1박 숙박함

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Check in good. Room adequate for an overnight stay. Dinner was booked in Restaurant. No staff around when we arrived for our allotted 1.5 hours. Once ordered staff seemed to disappear. No one really checked on us through meal. Were not offered desserts so left table and had to find staff to pay. One on his mobile which seemed more important than a guest.
2023년 9월에 1박 숙박함

8/10 - 좋아요

ALEXANDRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함