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“Estuvimos solo una noche y nos gustaría repetir es un sitio mágico en la orilla del lago Mälaren.”

“The room was clean, but I was very disappointed with my stay. The room was a semi-basement room with a shared bathroom, which was not clearly described on the booking platform. When we arrived, the window was left open. Because it was positioned very high, my husband and I, both in our 70s, could not reach it. The open window affected our sleep and comfort for two nights. I reported the problem to the service staff on the first day, but they did not resolve it. I also sent two messages to...

“I knew that I'd be sharing the bathroom, so I was prepared for that. But what I didn't know was that my room didn't have any window at all! I found it quite depressing not having a window. If I had known, I wouldn't have booked here at all & I wouldn't mind paying a bit more to have a window. In addition, using an app to unlock the room that's so hard to open was insane. The door opener above the door made it difficult to push the door open -- requiring both hands to push it open. It...