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Gem Premier Hotel & Spa

3.5 star property
Travelers rejuvenate with spa treatments at Gem Premier Hotel & Spa before stepping out to explore the vibrant streets of Hanoi

Choose dates to view prices

The Gem Premier Hotel & Spa is perfectly positioned near Hoan Kiem Lake and Hoa Lo Prison Museum. Visitors enjoy sports massages, body wraps, or aromatherapy at Âu Cơ Beauty Spa. Free WiFi keeps everyone connected, and the on-site art gallery offers cultural enrichment.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Laundry
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Interior
22Land 71 Hang Bong Hotel
Old Quarter
  • Spa
  • Free WiFi
  • Air conditioning
  • Laundry
8.2 out of 10, Very Good, 22 reviews
The price is ₩55,347
₩62,763 total
includes taxes & fees
May 25 - May 26
22Land 71 Hang Bong Hotel
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

Early check-in fee: VND 599000

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: VND 599000

Express check-out available

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking

This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 3 percent for credit card payments

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for VND 399000.0 per day

Property payment types

Important information

Optional extras

  • Valet parking fee: VND 180000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 399000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Gem Premier Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for VND 180000 per day. Limited spots are available.

What time is check-in at Gem Premier Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability).

What time is check-out at Gem Premier Hotel & Spa?

Check-out is at noon. Late check-out is available for VND 599000 (subject to availability).

Where is Gem Premier Hotel & Spa located?

Located near the slopes, this Old Quarter hotel is in the city center and within a 10-minute walk of Hang Gai Street, Hoa Lo Prison Museum, and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 611 out of 950 reviews
Rating 8 - Good. 162 out of 950 reviews
Rating 6 - Okay. 85 out of 950 reviews
Rating 4 - Poor. 47 out of 950 reviews
Rating 2 - Terrible. 45 out of 950 reviews

Reviews

Verified

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, room comfort
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cosy hotel low cost in great location

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

William

Disliked: Cleanliness, amenities, property conditions & facilities
Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Rajanayagam

Disliked: Amenities, property conditions & facilities
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Soleil

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

Lan Anh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Stayed 5 nights in Oct 2023
Verified

8/10 Good

CHAU

Clean
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Ahmad

Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Takahiko

I felt like It's just to sleep
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Sam

Disliked: Property conditions & facilities
Dirty, noisy, staff never around.
Stayed 4 nights in Jun 2024
Verified

2/10 Terrible

Bao

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel
Verified

4/10 Poor

Teom Neng

Disliked: Staff & service, amenities, property conditions & facilities
The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

HeeDong

Disliked: Cleanliness, amenities, property conditions & facilities
This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Penny

Liked: Cleanliness
Disliked: Room comfort

Fine for a night

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.
Stayed 1 night in Nov 2022
Verified

4/10 Poor

Kelsey

No available rooms

We arrived to be told there were no available rooms despite having pre booked and payed.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Derrick

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good hotel

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Danny

Disliked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Pancy

Disliked: Cleanliness, staff & service, property conditions & facilities
The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Stayed 1 night in May 2024
Verified

6/10 Okay

Kiem duc

Disliked: Amenities
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Stayed 2 nights in Dec 2023