Indoor pool

Reviews of Hanoi Tokyo Hotel

3.5 out of 5
Hanoi Tokyo Hotel
84 Tho Nhuom street, phuong Tran Hung Dao, quan Hoan Kiem, Hanoi

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 79 reviews" "
Rating 8 - Good. 38 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 1 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for our trip with quality service. Easy check-in and lots of selection for the breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Thank your review on Feb 24, 2024
Dear Mr/Mrs. JanetWarmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

10/10 Excellent

quoc huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. There’s only one minor complaint which is the cleaning ladies were quite loud in the morning. I could hear them talk while in the room.
Stayed 2 nights in Dec 2023
Response from Thanks for your review on Jan 27, 2024
Dear Mr HuyWarmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

10/10 Excellent

Bo Ram

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing! They were always willing to help me with everything! Thank you
Stayed 3 nights in Feb 2023
Response from Thank your review on Mar 7, 2023
Dear Ms. Bo Ram Kim, Thank you very much for taking the time to share such kind feedback following your recent stay with us. I certainly am fortunate to be working alongside such a great team and your kind feedback is a true testimony to their efforts, thank you for highlighting this. I am sure the team will be thrilled. About breakfast, we will improve it better in the future. Please do let us know should your travels bring you back to Hanoi, as the team and I are all looking forward to welcoming you back for another stay. Best Wishes, Hanoi Tokyo Hotel Team

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the BEST stay on our trip!!!!! For backpackers or families, or anyone wanting to stop in a comfortable, welcoming, clean and perfect hotel, this is it!!! The staff went above and beyond to ensure our stay was seamless (Son and Ahn - 2 of the staff at the front desk). If I could rate this place more than 5 stars I would!
Response from Ms. Rocio on Jan 30, 2023
Dear our beloved guest,Warmest greetings from Hanoi Tokyo Hotel!Thank you for choosing our hotel for your stay and taking the time to share your wonderful feedback regarding to your recent stay. We are extremely pleased to learn that your experience with us was brilliant. Customer's encouraging comments are always a great motivation that give us even more enthusiasm to maintain our efforts and offer excellence service. It was a great pleasure to be as your service and we hope that would have time to welcome you back soon again.Best regards,Hanoi Tokyo Hotel Team

10/10 Excellent

jagath

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay , Thank you Hanoi Tokyo
It’s a great stay, The whole staff is dedicated to keep us comfortable. Very attentive and supportive, coordinated our travel even including reasonable taxis as and when required. Should mention the leader behind the scene was Mr Son. The breakfast also a very good one We will come back again.
Stayed 3 nights in Dec 2022
Response from Mr. Jagath on Jan 7, 2023
Dear Mr. Jagath, Thank you very much for taking the time to share such kind feedback following your recent stay with us. I certainly am fortunate to be working alongside such a great team and your kind feedback is a true testimony to their efforts, thank you for highlighting this. I am sure the team will be thrilled. Please do let us know should your travels bring you back to Hanoi, as the team and I are all looking forward to welcoming you back for another stay. Best Wishes, Hanoi Tokyo Hotel Team

10/10 Excellent

Henoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this place twice for every time I travel to Hanoi. Location is good, close to the city central yet situated on a quiet block. Check in was very quick, I got to my room in less than 5 mins upon arrival both time. The room was clean and tidy. I like the minimal and elegant interior with a hint of Japanese style in it. Amenities were all in standard of what I expect in a good hotel at this rate. Did not use any service but the receptionists were all friendly and efficient in service. This place is casually being my go-to place for a room whenever I come to Hanoi.
Stayed 1 night in Sep 2019

10/10 Excellent

RENYOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese style room. it's comfort
Stayed 1 night in Aug 2019

10/10 Excellent

H.KAITO, Tokyo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel - KURETAKESO at 84 THO NHUOM - is much better than the room rates it charges! Everything is excellent, from room conditions to services! I asked the front staff to print some business documents for me just by sending the documents to them by email and they did it immediately and in color! And I enjoyed the morning buffet so much! So many delicious world-popular dishes! There are many other facilities that I did not have the time to enjoy, therefore I will come again! Right in the heart of Hanoi, the capital of Vietnam!
Stayed 1 night in May 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good room, good food, good location and good price.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Dec 2018

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hock Oon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi hotel
Just an average 3 stars hotel
Stayed 1 night in Jan 2018
Response from Trung Tran Management Team on Feb 9, 2018
Dear Hock Oon, We are delighted to read how much you enjoyed staying at Hotel Kuretakeso Tho Nhuom 84, and the genuine care from our Associates have made your experience memorable. We hope to have the opportunity to see you back in Hanoi soon. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Trung Tran Management Team on Feb 9, 2018
Dear Valued Guest, Thank you for sharing your feedback from your recent stay with us. It is a great pleasure to have you staying with us. We highly appreciate all comments from our guests. We can only do better when we can hear directly from our guests. We are looking forward to welcoming you back in near future. Best regards,

10/10 Excellent

Sahlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first in Hanoi...
It was an absolute good stay in hotel kuretakaso. .. the service is great...the room ... the beddings... all great... the staff are approachable and accommodating...give you smile...
Stayed 3 nights in Jul 2017
Thank you very much for your comment. please let us know if you any request for future.

10/10 Excellent

JANGHYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Thanks for your review on Jan 27, 2024
Dear Mr. Jang HyoWarmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
清潔でスタッフはよい
プール、ジャグジー、サウナは、行く人がいるときだけ、前もって動かすシステムのようです。突然行ってもサウナなどは電源が入っていません。 スタッフはみな親切で、清潔さも問題ありませんでした。朝食もおいしかった。 欲を言えば、浴室のシャンプーのほかにコンディショナーが欲しかった。あと、バスタブのデザインの問題だと思いますが、普通にシャワーを浴びていても、外に水が漏れる仕様になっていました。
Stayed 7 nights in Dec 2023
Response from Thanks for your review on Jan 27, 2024
Dear Valued Customer,Warmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

10/10 Excellent

Onakahara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Thanks for your review on Feb 15, 2024
Dear Mr/Mrs. OnakaharaWarmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

10/10 Excellent

Cheng Hsi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Thanks for your review on Jan 27, 2024
Dear Mr Cheng Hsi,Warmest Greetings from Hanoi Tokyo Hotel!Thank you for taking the time to share your feedback from your visit to the Hanoi Tokyo Hotel. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our team members. It is always a pleasure to have you as our guest and on behalf of all team members at Hanoi Tokyo Hotel. We look forward to welcoming your back.Sincerely,Hanoi Tokyo Hotel Team

10/10 Excellent

Thi minh anh

Stayed 1 night in Jul 2023

2/10 Terrible

YAGYU

Stayed 3 nights in Jun 2023
Response from Mr. Yagyu on Jul 6, 2023
Dear Mr. YAGYU, Warmest Greetings from Hanoi Tokyo Hotel! Thank you so much for taking your precious time to review us. We are deeply sorry for your dissatisfaction with our services that did not match your standard while staying at our hotel. We will take note the information and will improve for the better service in the future. Once again, we apologize for the issue and hope to have another chance to serve you with a higher level. Best Regards,Hanoi Tokyo Hotel Team

8/10 Good

Takashi

Business traveler
Liked: Cleanliness, staff & service
清潔感も有り、朝食も美味しかったです。 スタッフの方々も概ね親切でした。
Response from Mr. Takashi on Jun 3, 2023
Dear Mr. Takashi,Truly thank you very much for choosing to stay at Hanoi Tokyo Hotel and sharing your experience on the Expedia page. It was indeed a pleasure to have you here with us. Moreover, we appreciate your comment about the room with a city view window. Once again, thank you very much for everything. We wish you always stay well and cheerful. Hanoi Tokyo Hotel is looking forward to welcoming you again soonest future.Best wishes,Hanoi Tokyo Hotel Team

10/10 Excellent

Takashi

Business traveler
Liked: Cleanliness, staff & service
good
Stayed 3 nights in May 2023
Response from Mr. Takashi on May 26, 2023
Dear Mr. Takashi, Thank you very much for sharing such kind feedback following your recent stay with us. I certainly am fortunate to be working alongside such a great team and your kind feedback is a true testimony to their efforts, thank you for highlighting this. I am sure the team will be thrilled. Please let us know if your travels bring you back to Hanoi, as the team and I look forward to welcoming you back for another stay. Best Wishes, Hanoi Tokyo Hotel Team

10/10 Excellent

H, 鳥取

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応最高、朝食メニュー豊富、エレベーター乗り換えて浴場とサウナが有ります。ホテルから空港アクセスバス停まで4~5分の近さ。
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一通りの施設が揃っており、いつもとても気持ちよく利用させて頂いています。次回以降のベトナム訪問でも利用したいと思います。
Stayed 4 nights in Feb 2020

8/10 Good

SUSUMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

makoto

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食は、洋式で統一していてもいいと思った。
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパが良いビジネスホテル
ホテルは空港からミニバスで終点で降りて徒歩5分の ところにあります。日本人経営のホテルなので、トイレはウォシュレットです。地下3階に風呂があります。 ベッドは大きいので、角に当たらないよう注意が必要ですが、ホテル側でシーツを外側まで移動させる配慮が必要かと思います。
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全体的にまぁまぁだけど改善の余地あり
大浴場が地下にあり、女性のお風呂に鍵もなくセキュリティーにはちょっと不安でした。
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテル
フロントでは,日本語対応が可能な場合もありました。英語は常時問題ありません。 ビュッフェスタイルの朝食も,メニューが充実しており,美味しかったです。卵メニューは,その場で調理してくれました。 部屋はゆったりとしており,寛げました。 地下の大浴場もゆったりと寛げました。 ホテル周辺は旧市街付近ということもあり雑然としてましたが,治安の問題は無いように感じました。
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

2/10 Terrible

ささ, 日本

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
忙しくて洗濯してる暇がないからランドリーサービスを利用したのに36時間たってもできておらず、結局必要な時に使えなかったのに費用はきっちり請求されました。 それと日本のビジネスホテルなのに朝食に日本食がないし、使うことはもう無いです。
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2019

8/10 Good

Kiyo, 東京

Business traveler
Liked: Cleanliness, staff & service, amenities
8/10~8/12(エクスペディア以外の手配)と8/16(エクスペディア手配)の2回泊まったが、設備、清潔度は問題ないが、両方ともバスタブの排水がとても悪かった。シャワーを浴びているだけで、どんどん水が溜まってしまい。何度も湯を止めて、排水されるのを待たなければならなかった。 洗面台の排水は問題なし。 ホアンキエム湖から徒歩7~8分の便利な場所であり、各国の大使館や、国の役所なども近くにあり、治安も良いと思う。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は、前回と比べて、大浴場が整備されていて良かったと思いました。ロッカーが新しくなっていたこと。浴場内が滑りやすかったのが、網目状のマットが敷かれていたことなどの改善がされていました。快適に入浴できました。 しかし、少し気になったことを書いておきます。 1、ロッカーが新しくなったのですが、真ん中の段の4番の鍵が閉まりませんでした。理由は、内側の金具のL字型に曲がった部分が、繰り返し扉に押されて内側にほんの少し曲がってしまったからです。そのせいで鍵が閉まらなかったのです。力は要りますが、少し外側に戻してやると、鍵がかかるようになりました。4番のロッカーはそうして直しました。定期的に、ペンチなどの工具で調整してやれば、快適に使い続けられると思います。もう一点ロッカーで気になったのは、風呂場のロッカーは、毎回濡れた鍵を差し込むことになります。ですから、その部分が少し腐食して差し込みにくくなってしまいます。5番のロッカーは、鍵がかかった状態で、鍵も差し込まれた状態でしたが、鍵を回せなくなってしまっていました。腐食によって、鍵がそれ以上押し込めなくなった状態で鍵を回せなくなってしまっていたのです。タオルで手を保護しながら、鍵を奥まで押し込むと、鍵を回せて、中からパンツとシャツが出てきました。きっと、前の客は、パンツとシャツを取り出せないまま、諦めてズボンだけを履いて部屋に戻ったのだと思います。気の毒なことです。腐食して抜き差しならなくなる鍵の問題も解決しなければならない課題です。これも、定期的に鍵を、布か目の細かい紙やすりでこすって腐食を取り除き、オイルはベタベタするので、シリコンスプレーなどで潤滑性を補ってやれば、問題なく使い続けられるようになると思います。 日々の、ほんのわずかな気配りの積み重ねがあれば、快適に使い続けられるものです。 以前のスチールのロッカーも、鍵が壊れていった原因は、内側のナットが、鍵を回すたびに緩んでいって、外れていったことにあります。元々の作りがいい加減だったためですが、緩みにくいワッシャー一体型のナットに取り替えていれば、あるいは、せめて、定期的に内側のナットを締めていれば、問題なく長期間使い続けられたと思います。 2、浴室の問題でもう一点付け加えると、男子浴室のマットが、T字型に敷いてありますが、一箇所、二枚のマットが重なっているところがあります。そのために、浮いた部分ができ、その結果、一枚のマットに大きな亀裂ができてしまっています。めんどくさがらずに、重なった部分を切って、敷いていればきれつはできなかったでしょう。敷く時に少し考えれば予想できた結果ですね。 それから、T字のつなぎ目に全く隙間がないために、サウナの出入り口に、水が溜まった状態になってしまいます。石鹸水が溜まってしまうと、サウナからの出入りが大変危険になります。至急改善された方がいいでしょう。 呉竹荘は、日本人が使うには本当に快適で良いホテルだと思います。これからも日本的な気配りが大切にされるホテルだと嬉しいです。(あさかん より)
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お風呂の時間が長くなるともっと快適!
お風呂の時間をもう少し長くなると、早朝出発や夜遅くに戻った際に助かると思います。居酒屋のラーメンは美味しいかったです。
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

じゃん, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でスタッフは日本語話せるし テレビは日本の現在の放送が見れるしトイレはウォシュレット付きで大浴場まであるのでまるで日本のホテルにいるみたいだった。アメニティ類も一通りありドライヤーとかバスローブまであった。 立地は旧市街まで多少歩くけど許容範囲。 今回このホテルを選んで良かったと思う。
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
バスルームのドアが閉まらなかった。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

shakky, Japan

Traveled with group
Disliked: Cleanliness
チェックインチェックアウト共にとってもスムーズでした。 チェックアウトは早朝でしたが、前夜にお願いしていたエアポートタクシーを時間通りに呼んでくれていてとても助かりました。 しかし、セキュリティーボックスがダメでした。 セキュリティーボックスの電池が切れたメッセージが表示されアラームが鳴ったので係の人を呼んだのですが、なぜか一度電池を抜いてそれをまた差し込んで出ていきました。もちろんまた電池切れアラーム作動。もう一度呼んでようやく電池交換してくれました。 使い方がいまいちわからず仮パスワードを設定して開閉を教えてもらったのですが、別の新しいパスワードに変更することができず。 爆音でアラーム鳴音、何度も呼んだので係の方はとても嫌そうに明らかに顔が怒っていてセキュリティーボックスの前であぐらをかいて、「オーノー!」のジェスチャー 結局仮パスワードから新パスワードに代える方法を教えてもらえず、あきらめて旅行中ずっとパスポートを持ち歩きました。 あんなにも使いにくいセキュリティーボックスを使ったのは初めてですし、態度もとても悪く嫌な思いをしました。 それ以外は全般良いホテルでした。 立地は良かったので、観光拠点として快適でした。
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
風呂場が地下3階にあり、エレベーターの乗換が不便。 Executive Loungeの利用が出来て快適でした。
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel
A choice for travelers looking for affordable hotels. Travelers will be happier if the payment for late checkout is cheaper. Hotel building may not be very new, but bathroom looked renovated. Good location for sightseeing and business in the downtown.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
비데가 있어서 선택함. 다만 한국비데에 비해 물줄기 성능이 약한게 좀 아쉬웠네요. 지하3층에 대욕장이 있음! 숙소의 수건을 들고 가야 된다고 합니다(이용해보지 못함) 일본 비지니스호텔급 시설에 비교적 넓은 공간을 1/3 가격으로 누릴수 있습니다. 퍼찌아쭈웬, 분보남보 등 유명한 맛집들이 호안끼엠호수 북서쪽에 몰려있는지라 그쪽을 자주 가게된다면 좀 불편함.20븐쯤 걸어야 합니다. 그 오토바이 지옥을 뜷고.... 반면 꽌퍼틴,오바마분짜,무스앤루 등 호수 남동쪽 맛집 접근성이 좋습니다. 뚜벅이여행으로, 여기저기 다 다녀볼 계획이면 딱 중간위치인 숙소가 되겠네요.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019