Dear woo rok, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Valued Guest, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear Do Youn, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Gala Delgado Guest Experience Team

Dear SEONGMIN, Thank you for your kind review! It is our pleasure to know that you had an enjoyable stay. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Changsu, Thank you for reviewing Melia Hanoi Hotel! We are delighted to know that you had an enjoyable stay with us. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver a seamless experience to all the guests. Your positive feedback is truly a source of motivation for our whole team to continue our hard work every day. Once again, our most sincere thanks for staying at Melia Hanoi Hotel. We hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc AnhGuest Experience Officer

Dear ENAM,Greetings from Melia Hanoi!Thank you for staying with us and sharing a nice comment on your recent stay. However, through the translation tool, we found the comment (with compliments on the staff, the gym, pool, spa, the service offered and the hotel location) and the rating (2/10) was rather contradicting. We would be very happy to be in touch with you for further comments or some suggestions that we could improve our service. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and we look forward to hearing from you soon.We hope that we will have chance to welcome you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear JANGKYU,Greetings from Melia Hanoi!It's our great pleasure to welcome you back to our hotel.We are glad to learn that your stay was up to satisfaction. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and your high rating is a true source of motivation for the entire team. We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Wonsik, Greetings from Melia Hanoi! Thank you for staying with our hotel. We are glad to learn that you had an enjoyable stay with us. At Melia Hanoi, guest satisfaction is our top priority and having achieved that is a true source of motivation for the team to continue our hard work day by day. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Hyun woo, Greetings from Melia Hanoi! Thank you for staying with us and we are glad that your recent experience was up to your satisfaction. At Melia Hanoi, customer satisfaction is always our top priority. With the score of 8 out of 10, we would be grateful if you could share with any further comments or simply some suggestions that could have made your stay more comfortable. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear MEEYOUNG, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Park, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you enjoyed your stay with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to all of our guests. Positive feedback like yours truly motives us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear MED, Thank you for staying at the Melia Hanoi Hotel! We are happy to know that you enjoyed your stay with us. As guest satisfaction is our priority, we always strive to take care of every details and deliver high quality services to our guests. Positive feedback like yours is truly a source of encouragement for our whole team. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Byungkyu, It was our pleasure to be your accommodation in Hanoi. We are delighted to know that you enjoyed your room, and the breakfast buffet. As guest satisfaction is our ultimate goal, we always strive to take care of every details to deliver the most comfortable experience to our guests. Positive feedback like yours is what keeps us working hard every day. Once again, our most sincere thanks for staying with us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear DONGJAE, Thank you for staying at the Melia Hanoi Hotel! It is our pleasure to know that you had a good stay overall. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours is a priceless gift that will motivate us to try our best every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you had a good stay overall. As guest satisfaction is our priority, we always strive to provide an enjoyable experience to all of our guests. Should you have any further comments, or suggestions, please feel free to contact us anytime. Once again, our most sincere thanks for choosing us. We hope to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Team

Dear JANGWOOK, Greetings from Melia Hanoi! It was our great pleasure to be your accommodation while visiting the capital of Vietnam. We are glad to learn that your experience was good. Guest satisfaction is always our ultimate goal and should you have any further suggestions that could have made your stay more comfortable, we would be grateful if you could share with us more details via the message center. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! It was our great pleasure to be your accommodation in Hanoi and we hope that you had great time exploring the city. We are glad to learn that your stay was wonderful and our associates were able to assist you. Here in Melia Hanoi, guest satisfaction is always our top priority and your comments are a true source of motivation for the entire team. Once again, our sincere thanks for your feedback. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had good time exploring the city. We are glad to learn that you enjoyed your stay with us and our associates were able to assist you. Guest satisfaction is always our top priority and having achieved it is a true source of motivation for the entire team. We are sorry that our breakfast price was not up to your satisfaction. We could encourage you to become our MeliaRewards members. When you are MeliaRewards Silver, you will be entitled to have free breakfast for your companion. We look forward to welcoming you back to our hotel with better experience. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Lee, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Kichul, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope you had good time exploring the city. We highly appreciate your rating on Hotels.com. Please accept our sincere apologies if your experience was not as per expectation. With the score of 6/10, we believe there would be room for improvement and we would be grateful if you could share with us more details of your stay so that we can base on to bring more comfortable experience to our guest. We look forward to welcoming you back to our hotel with better experience. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, It was our great pleasure to be your accommodation in Hanoi. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear jungyoon, Thank you very much for staying with us and taking time sharing your experience. We are glad to learn the your current stay was satisfying. Guest satisfaction is our ultimate goal and having achieved it is a true source of motivation for the entire team to continue their hard work everyday. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Thank you very much for staying with us and taking time for sharing your experience. Please accept our apologies if your recent stay was less than satisfying. We would highly appreciate if you could share with us the experience details, or any suggestions that could have made your stay more comfortable. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Su Jin, Thank you very much for your review on Hotels.com. We are glad to learn that your current experience with us was ok. Guest satisfaction is our ultimate goal and please feel free to share with us any suggestions that can make your stay more comfortable. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Juhye, Greetings from Melia Hanoi! Thank you very much for staying with us and taking time to sharing you experience. We are pleased to know that you enjoyed your stay and that our staff members were able to assist you during your time here at Melia Hanoi. Guest satisfaction is one of our top priorities. Your positive feedback truly encourages us to do better every day. The comment of the pool opening hour will be transmitted to our management team for future planning. Once again, our most sincere thanks for your comment. We hope to welcome you back for another wonderful experience soon. Thank you & best regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! Thank you very much for staying with us and taking time to sharing you experience. We are pleased to know that you enjoyed your stay and that our staff members were able to assist you during your time here at Melia Hanoi. Guest satisfaction is one of our top priorities. Your positive feedback truly encourages us to do better every day. Once again, our most sincere thanks for your comment. We hope to welcome you back for another wonderful experience soon. Thank you & best regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear valued guest, Thank you very much for reviewing us on Expedia. Your comments has been transmitted to board of management. Guest satisfaction is our ultimate goal and we would be grateful if you could share any suggestions that could make your stay more comfortable. Once again, thank you very much for staying with us. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear guest, Thank you very much for review us on Expedia. We are delighted to read you had such a wonderful experience with us. We really appreciate your feedback. We do hope to welcome you in the future. Best Regards, Guest Experience Team

Dear guest, Thank you very much for review us on Expedia. We are delighted to read you had such a wonderful experience with us. We really appreciate your feedback. We do hope to welcome you in the future. Best Regards, Guest Experience Team

Dear guest, We do appreciate your choice to stay at Melia Hanoi during your last visit to Hanoi and your detailed review about us on Expedia. We are very sorry for the inconveniences caused to you by the music noise which came from the Bar located on the 3rd floor. Right after receiving your comments, we contacted the Bar Manager and requested him to find a solution in order to avoid such disturbance to be repeated. Please accept our apologies for it. Your opinion is very important for us and you have our commitment that all of your comments will be used to improve our services. Once again, our sincere thanks for your all comments and again, our apologies for the happenings. We wish to have another opportunity to welcoming you back to our hotel. Best regards,

Dear guest, Thank you very much for your great feedback. We are glad to know you enjoyed your stay with us. We wish to welcome you back in the future. Best regards, Guest Experience Team

Dear Guest, Thank you very much for review us on Expedia. We are happy to read you enjoyed your stay with us. We are looking forward to welcome you back soon. Best Regards, Guest Experience Team

Dear Wooram, Thank you very much fore review us on Expedia. We are happy to read you enjoyed our room and you had a great stay at Melia Hanoi. We hope to welcome you back very soon! Best Regards, Guest Experience Team

Dear valued guest, On behalf of Melia Hanoi team, I would like to thank you for choosing Melia Hanoi for your recent stay in Hanoi as well as taking your time to review us on Hotels.com. We are delighted to hear that you had a great experience at our hotel. We are happy to know that you have enjoyed our services and facilities. Once again, our most sincere thanks to share your opinion in Hotels.com. We look forward to welcoming you back to Melia Hanoi soon. Kind regards, Guest Experience Team

Dear Mr. Seungryul, Thank you very much for your recent stay at Melia Hanoi and to take the time to post your comments about our hotel facilities and services. We are glad to know that you had a nice stay with us and liked our breakfast. We really hope to welcome you back soon! Kind Regards, Guest Experience Team

Dear Mr. Duke, Thank you very much for your recent stay at Melia Hanoi and to take the time to post your comments about our hotel facilities and services. We really hope to welcome you back soon! Kind Regards, Guest Experience Team

Dear Mr. Jangwon On, Thank you very much for your recent stay at Melia Hanoi and to take the time to post your comments about our hotel facilities and services. We are glad to know that you had a nice stay with us and liked our The Level lounge and facilities. We really hope to welcome you back soon! Kind Regards, Guest Experience Team

Dear guest, Thank you very much for review us on Expedia. As I can see we did not reached your expectations. We would be pleased if you want to share more details about your stay. In this way we can improve our service. Best Regards, Diana Delgado Guest Experience Team

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Sunjae, Thank you very much for choosing Melia Hanoi and for your great review. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and for taking time to give us a review. We look forward to other opportunities to welcoming you back to Melia Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, On behalf of Melia Hanoi Team, I would like to thank you for taking the time to give us a feedback. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, Thank you for choosing Melia Hanoi and for taking the time to give us a feedback. We are glad to know that you were satisfied with our services. Your positive feedback will help us with our continuing effort to improve the service quality. Thank you again for your nice comments. We look forward to serving you again in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, Thank you for choosing Melia Hanoi and for taking the time to give us a feedback. We are very sorry for the inconvenience caused to you by the music noise of the Camelia Bar on the 3rd floor. Right after receiving your feedback, we contacted the Bar Manager and requested them to avoid such disturbances to be repeated. Once again, many thanks for your feedback. We hope to have other opportunities to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear CHOI, Thank you very much for choosing Melia Hanoi and for your nice comment. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back in our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear koni, Thank you for choosing Melia Hanoi for your recent stay and for taking the time to share your experience. We look forward to have other opportunities to welcoming you back to Melia Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager