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Pentstudio West Lake Hanoi

4.0 star property
Travelers can take advantage of convenient bike rentals and laundry services at this property, then head to the 24-hour gym for an invigorating workout

Choose dates to view prices

Pentstudio West Lake Hanoi offers a comfy base near Hoan Kiem Lake. Guests can stay fit at the 24-hour gym, swim in the indoor pool, and use dry cleaning services and free WiFi. The helpful staff can assist with renting bikes to explore nearby attractions.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
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House, 1 King Bed (Upper) | Living area | 65-inch Smart TV with cable channels, TV
L7 WEST LAKE HANOI By LOTTE HOTELS
Tay Ho
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 407 reviews
The price is ₩153,509
₩174,079 total
includes taxes & fees
Jun 14 - Jun 15
L7 WEST LAKE HANOI By LOTTE HOTELS
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of VND 577500 per pet, per night

2 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for VND 940000.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 195000 per person
  • Airport shuttle fee: VND 867000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: VND 577500 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 940000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Pentstudio West Lake Hanoi have a pool?

Yes, this property has an indoor pool.

Is Pentstudio West Lake Hanoi pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of VND 577500 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at Pentstudio West Lake Hanoi?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Pentstudio West Lake Hanoi?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Pentstudio West Lake Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 867000 per vehicle applies.

Where is Pentstudio West Lake Hanoi located?

Located in Tay Ho, this hotel is within a 15-minute walk of Trinh Cong Son Walking Street and West Lake. Lotte Mall Tay Ho and Ho Tay Water Park are also within 15 minutes.

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Reviews

Reviews

8.4

Very Good

9.6

Cleanliness

8.8

Amenities

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 13 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

Reviews

Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Tariena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023
Verified

4/10 Poor

Bradley

Disliked: Staff & service, amenities, property conditions & facilities
The price was okay but a little higher than what was expected for the quality of the personal care items.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Spacious suites

My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience. The restaurant is good, but a bit pricy with limited hours. Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse. Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Stayed 8 nights in Nov 2022
Verified

10/10 Excellent

Vanloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.
Verified

10/10 Excellent

HIROSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年もお世話になりとても素晴らしかったのでリピートです。
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

HANKYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격 대비 최고!

가격 대비 매우 훌륭해요!
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

HIROSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのstaffも感じがよく快適に9日間を過ごせました。
Verified

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな設備です。
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Ratchanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superrrrrrrrrrrrrrrrrr
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Carl Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Jung Hyun

Stayed 1 night in May 2023
Verified

2/10 Terrible

UNI MILK

Stayed 2 nights in Nov 2022
Verified

2/10 Terrible

anh

Stayed 1 night in Oct 2022
Verified

10/10 Excellent

DEOG JU

Stayed 5 nights in May 2022