표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 158개 이용 후기 중 73개" "
10 - 훌륭해요
73
평점 8 - 좋아요. 158개 이용 후기 중 55개" "
8 - 좋아요
55
평점 6 - 괜찮아요. 158개 이용 후기 중 19개" "
6 - 괜찮아요
19
평점 4 - 별로예요. 158개 이용 후기 중 7개" "
4 - 별로예요
7
평점 2 - 너무 별로예요. 158개 이용 후기 중 4개" "
2 - 너무 별로예요
4
8.8/10
청결 상태
8.8/10
직원 및 서비스
8.0/10
편의 시설/서비스
8.2/10
숙박 시설 상태 및 시설
8.6/10
친환경
이용 후기
10/10 - 훌륭해요
Kwanshik
출장 여행
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kwanshik
2024년 2월에 1박 숙박함
답변 제공: 市场销售部 님, 2024년 4월 19일
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
오래된 호텔입니다. 나름 시내일 줄 알았는데 근처에 카페도 없고.. 걸어서 20분정도 나가야 큰마트와 카페가 있었습니다! 도로 공사중이라 길 건너고 하는 것도 위험했고... 그래도 직원분들은 친절했고 과일도 가져다 주시고 좋았습니다~
SOHEE
2019년 9월에 2박 숙박함
답변 제공: 市场销售部 님, 2019년 9월 12일
Dear guests, thank you for choosing at Shangri-La Hotel Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. As the first international five-star hotel in Harbin, we have rich experience in service and have been well received by guests for many years. Thank you for choosing Shangri-La Hotel Harbin one more, and we sincerely welcome you to come again.
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
尊敬的客人,感谢您选择哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“热情好客,亲如一家”是我们始终如一的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。真诚期待着很快再次为您服务。
Dear guests, thank you for coming Shangri-La Hotel Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
尊敬的客人,感谢您下榻哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“香格里拉热情好客,亲如家人”是我们的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。真诚期待着您下次的入住体验。
尊敬的客人,感谢您光临哈尔滨香格里拉大酒店。为客人创造难以忘怀的入住体验是我们全体员工努力的目标,得知您满意的入住体验是对我们最大的鼓舞。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。再次感谢您的认可,能为您服务,
2/10 - 너무 별로예요
sungjin
2018년 8월 12일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무안좋음 비추
sungjin
2018년 7월에 3박 숙박함
답변 제공: Michelle Mao 님, 2018년 8월 31일
Dear guest,
Thank you for your feedback. We have taken your comments and informed related departments for improvement. We do look forward to being of service to you again in the near future.
10/10 - 훌륭해요
Young Jo
2018년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
앙기모띠 한 부분입니다
조식과 서비스 굉장히 만족했습니다
또한 시설도 좋고 청결도도 깨끗했습니다
예치금이있다는걸 미리알려주셨더라면 준비했을텐데 이거만 빼면 전반적으로 다좋은것같습니다..
그리고 호텔 카운터 직원 한명 이쁩니다
Young Jo
답변 제공: Michelle Mao 님, 2018년 7월 5일
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
8/10 - 좋아요
sunjoong
2016년 7월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
sunjoong
8/10 - 좋아요
YOUNG JIN 님, 서울
2015년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치
위치 좋고 편안했음.
YOUNG JIN
6/10 - 괜찮아요
jong chan 님, 중국 산동성 연태
2015년 1월 19일
호텔 사우나 좋아요...
가격에 비해 객실이 좁은편이고
1층 식당이 너무 시끄럽고 메뉴도 별로였슴.
3층에 사우나 시설과 서비스는 좋았습니다.
jong chan
8/10 - 좋아요
김주용
2014년 9월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
김주용
10/10 - 훌륭해요
실제 이용하신 고객
2014년 6월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
10/10 - 훌륭해요
Tomoko.
2024년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tomoko.
2024년 4월에 4박 숙박함
8/10 - 좋아요
TengYing
2024년 4월 14일
TengYing
2024년 4월에 5박 숙박함
10/10 - 훌륭해요
Xiuling
가족 여행
2024년 3월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend this great location hotel with friendly staff.
Xiuling
2024년 3월에 4박 숙박함
답변 제공: 市场销售部 님, 2024년 4월 19일
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
8/10 - 좋아요
Lip San
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice View from the Room.
Lip San
2024년 3월에 1박 숙박함
답변 제공: 市场销售部 님, 2024년 4월 19일
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
10/10 - 훌륭해요
Lei
가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
ファミリー向け、ちょっと古いホテルですが朝食は豊か。景色は綺麗です
Lei
2024년 3월에 2박 숙박함
답변 제공: 市场销售部 님, 2024년 4월 19일
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
I think the property is in a convenient location in Harbin.
Gary
2023년 7월에 3박 숙박함
답변 제공: Sales Marketing 님, 2023년 8월 21일
Dear guest, thank you for staying in Shangri-La Harbin . I am glad to learn about your pleasant experience in Shangri La. Our business philosophy is to be hospitable and family friendly. We will share your recognition of the service with our employees and motivate them to work harder to serve customers. There are a total of 396 rooms in Harbin Shangri La, including the newly created 11th floor, which includes modern and fashionable luxury rooms and a playful themed family suite. Sincerely looking forward to serving you again
Dear guest, thank you for coming to Shangri-La Hotel, Harbin. We take your suggestions very seriously. Regarding your comments on the hotel, we have already recorded them and will actively seek for improvements. Sincerely look forward to serving you again.
Close to the river only few minutes walk. Though it’s not close to busy center but taxi is not too expensive.
Bonnie
2020년 1월에 2박 숙박함
답변 제공: 市场销售部 님, 2020년 1월 20일
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 - 훌륭해요
DavidH 님, Peru
아이를 동반한 가족 여행
2020년 1월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a great hotel, well shangrila-la is a well know brand hotel. We love morning breadfast. And the first day the hotel send us some fruits. Our room has the drinks included... unfortunately we don’t drink alcohol so we didn’t consume the mini fridge.
DavidH
2020년 1월에 3박 숙박함
답변 제공: 市场销售部 님, 2020년 1월 19일
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
6/10 - 괜찮아요
Caroline
가족 여행
2020년 1월 2일
좋아요: 객실의 편안함
3 hours balckout in the room
The room is good but my son experienced the 3 hours black out in his room.
Caroline
2019년 12월에 2박 숙박함
답변 제공: 市场销售部 님, 2020년 1월 6일
Dear guests, thank you for staying at Harbin shangri-la hotel.We are very sorry for leaving you with an unpleasant experience. We have reported your comments to the hotel management, and relevant departments will record and take action.Guest feedback is key to maintaining and improving our service. Thank you again for sharing your stay with us.We look forward to your next visit.
8/10 - 좋아요
Brandon
가족 여행
2019년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great stay at the hotel - Kit Gao in particular provided great service and recommendations at the front desk. Thank you very much for your help!
Brandon
2019년 12월에 3박 숙박함
답변 제공: 市场销售部 님, 2020년 1월 3일
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Small error during the check-in process : on the number of nights of my stay and the fact that the room was already paid so they had to double-check twice.
The room was quite spacious but may need a refresh.
The food at the cafe (after 10pm) was very disappointing. The one at the chinese restaurant though was very good.
Convenient since there is an ATM in the lobby.
jean
2019년 10월에 2박 숙박함
답변 제공: 市场销售部 님, 2019년 10월 23일
Dear guests, thank you for staying at Harbin shangri-la hotel.We attach great importance to your Suggestions and have been actively looking for improvement plans. Our hotel has created a new floor to welcome guests, including modern and fashionable new luxury rooms and childlike theme family suites.I sincerely look forward to serving you again.
10/10 - 훌륭해요
chung
가족 여행
2019년 10월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to river park, nice breakfast, Club guest enjoy private breakfast at club lounge, but food choice is less.
chung
2019년 10월에 3박 숙박함
답변 제공: 市场销售部 님, 2019년 10월 21일
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
10/10 - 훌륭해요
MAKOTO KUMA 님, 日本 埼玉県 さいたま市
연인과의 여행
2019년 10월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
英語、出来れば日本語の解るホテルマンさんが居ればよいと感じました。
MAKOTO KUMA
2019년 10월에 2박 숙박함
답변 제공: 市场销售部 님, 2019년 10월 17일
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
6/10 - 괜찮아요
실제 이용하신 고객
출장 여행
2019년 9월 14일
좋아요: 청결 상태
별로예요: 직원 및 서비스
中国の割にきれいだった
실제 이용하신 고객
2019년 9월에 2박 숙박함
답변 제공: 市场销售部 님, 2019년 9월 17일
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
8/10 - 좋아요
Joseph
2019년 6월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Joseph
2019년 6월에 3박 숙박함
답변 제공: JOY 님, 2019년 6월 18일
Dear guests. Thank you for visiting the Shangri-La Hotel, Harbin. Your feedback to us. We take it very seriously. If you are willing to share more details to help us investigate and improve. Please contact the hotel's duty manager. We will be very grateful. Sincerely look forward to being able to serve you again.
10/10 - 훌륭해요
실제 이용하신 고객
2019년 5월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
실제 이용하신 고객
2019년 5월에 1박 숙박함
답변 제공: Lauren Qi 님, 2019년 6월 11일
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. To enhance the guest experience, the newly family floor will be officially opened on July 10th, including themed family suite and deluxe family room. It would be great if we can welcome you in the near future.
10/10 - 훌륭해요
실제 이용하신 고객
2019년 5월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 5월에 1박 숙박함
답변 제공: Lauren Qi 님, 2019년 5월 14일
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
8/10 - 좋아요
실제 이용하신 고객
2019년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
It was good
실제 이용하신 고객
2019년 3월에 2박 숙박함
답변 제공: Lauren 님, 2019년 4월 9일
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 - 훌륭해요
실제 이용하신 고객
2019년 3월 24일
실제 이용하신 고객
2019년 3월에 2박 숙박함
답변 제공: Lauren 님, 2019년 4월 9일
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.