Harlem, New York hotel rooms at the Empire Hotel Group

"Clean room, very friendly staff. Old New York with a touch of today. "

"Staff and bar made the stay better than just a room. Nice work."

"Best bed I have ever slept on!"

"The room needed a deep clean. The baseboards were covered in build up and dust. The light switches dirty with build up. The dresser / desk was beat up looking with chipping paint. No amenities at hotel. Not worth the price we paid. "

"I asked multiple members of staff we had no hot running water in our room, they said they would get someone up to the room so we waited for them for hours - no one’s came and we then asked 2 other times and called down and no nobody came to fix it. "

"Breakfast served to room without utensils or sides. By the time we got it, our food was cold. Also fire alarm went off in the middle of the night and even though it was a false alarm, it took forever for the staff to figure how to reset the elevators and they wouldn’t let us use the stairs so we were forced to remain in the lobby waiting… Additionally, when I went to use the pool I was told that it was not included in my stay which was not correct and another member of the staff had to correct them and let me in. "

"Property was nice. Good location. However, walls were a but thin at times. "

"Long elevator waits and construction in the lobby made getting in and out a stressful experience. Not able to use a mobile key because of third party booking, which added to the hassle. Great location and rooms were nice. "

"I really liked staying at this hotel. It was a great location, excellent food options and staff was very attentive. The bar had great live music and drinks. Rooms were clean and beds were comfy. "