I recently stayed at Courtyard Marriott York, expecting a clean and comfortable experience given its reputation. Unfortunately, my stay was far from satisfactory.
Upon arrival, it took 20 minutes just to receive our room key, and the front desk staff complained about only working two days—an unprofessional first impression. Once inside the room, the problems continued. A musty odor filled the space, and cleanliness was clearly lacking—hair covered the bathroom floor and carpet, and the room felt unkempt. There were no towels available, and when I inquired at the front desk, they had none to provide. The soap dispenser was broken, further emphasizing the lack of attention to detail. Additionally, the in-room coffee machine lacked coffee, forcing me to go downstairs to get some.
For a hotel carrying the Courtyard Marriott name, this experience was highly disappointing. Cleanliness, efficiency, and guest provisions should never be overlooked. I hope management takes immediate action to improve these conditions for future guests.