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Reviews of Americas Best Value Inn & Suites Harrisonville

2 out of 5
Americas Best Value Inn & Suites Harrisonville
2400 E Rock Haven Rd, Harrisonville, MO

Reviews

5.8
Rating 10 - Excellent. 33 out of 326 reviews" "
Rating 8 - Good. 75 out of 326 reviews" "
Rating 6 - Okay. 97 out of 326 reviews" "
Rating 4 - Poor. 66 out of 326 reviews" "
Rating 2 - Terrible. 55 out of 326 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was actually pretty decent…..could use a little updating. My only complaint is that they could put a little bit of effort into their “breakfast”…there were 2 cereal choices & Little Debbie snack cakes, but at least there was coffee.
Stayed 1 night in May 2024
Response from BB on May 19, 2024
Thank You

2/10 Terrible

Nicole

Disliked: Staff & service, property conditions & facilities
I was in this room less than a hour and noticed there was bedbugs then when I checked out and asked for a refund the manager called me a liar and refused to give me my money back. After his desk employee told me they just sprayed for this problem but were still open !!!
Stayed 1 night in May 2024
Response from Bob on May 10, 2024
Yes, We have monthly pet control service for prevention. We did not have any bug problem in our room.

2/10 Terrible

Ashley

Stayed 1 night in Apr 2024
Response from BB on May 19, 2024
THANK YOU

2/10 Terrible

Jon

Stayed 1 night in Apr 2024
Response from Bob on May 15, 2024
Thank You

8/10 Good

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place andd convenient
Stayed 1 night in Apr 2024
Response from bob on Apr 21, 2024
Thank You

6/10 Okay

Mark

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I did a late check in but they did accept dogs.
Stayed 1 night in Apr 2024
Response from BB on Apr 18, 2024
Thank You

6/10 Okay

Cole

Stayed 1 night in Apr 2024
Response from BOB on May 4, 2024
Thank You

6/10 Okay

Allison

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine. What I expected.
Stayed 1 night in Apr 2024
Response from Bob on Apr 15, 2024
Thank You

8/10 Good

Omowunmi, Whit Bear Lake

Traveled with family
Liked: Staff & service, amenities
Great place to stay
Stayed 2 nights in Mar 2024
Response from BB on Apr 12, 2024
Thank You

2/10 Terrible

Gil

Stayed 1 night in Feb 2024
Response from bb on Apr 12, 2024
Thank You

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT OFFER THIS LOCATION EVER!!
I ended up contacting hotels.com because of the filthy mess that was at this location. The representative had no luck in contacting the owner of the property and was hung up on by staff. I was asked to go up to the front desk with my cell phone and no one was there. I managed to grab a manager and he informed me that he would be unable to refund any portion of my money. He said that the owner conveniently left for the day. while on hold with Hotels.com, the manager took me to a different room that was cleaner, but not what I would expect from a property of yours. I am unable to drive in the dark, so I went ahead and took it. Needless to say, I left at 3:30 this morning because I couldn’t stay any longer. Your staff was wonderful and giving me a partial credit for my inconvenience. I would suggest that you take this property off of your list as there were feces around the toilet, food on the floor, beer bottle, lids on the floor, stains on the lamp, shade and just disgustingly dirty in general! It was ridiculous .
Stayed 1 night in Feb 2024
Response from BB on Feb 13, 2024
Thank You, we moved the guest in different room and she stayed in that room with out any complain. Even front desk moved her in KING bed room with out any additional charges.

6/10 Okay

Deborah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the options available our stay was satisfactory. Could have served a better breakfast. But the beds were clean and comfortable. The heater/air-conditioning worked well. The lobby and waiting area had been redone and it was appealing. The showere in our room had been updated and plenty of hot water for showers.
Stayed 1 night in Feb 2024
Response from BB on Feb 5, 2024
Thank You

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Room comfort
You get what you pay for
You get what you pay for which in this case isn't much. It was clean and front desk guy was nice. Otherwise, not much else to say.
Stayed 1 night in Jan 2024
Response from BB on Feb 5, 2024
Thank You

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BB on Jan 6, 2024
Thank you

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
This hotel was ok. The room was clean and the bed was comfortable, but the hallway smelled like weed, and they only gave us one towel to start with. It served our purposes, but improvements could have been made.
Stayed 2 nights in Oct 2023
Response from BOB on Nov 5, 2023
We already have two towels set in rooms and only two people... still they needed extra towel, we gave one more set. Second If Hallway smelled weed in non smoking property, why did they stayed for two nights????

2/10 Terrible

Dana L

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 13 nights in Oct 2023
Response from Bob on Oct 27, 2023
Thank you

4/10 Poor

carrie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bob on Oct 27, 2023
Thank you

2/10 Terrible

Jacob

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT COME HERE. DIRTY AND UNSAFE. The property was very dirty and our first room did not have the bathroom cleaned. Breakfast was little debbie snacks. The room was listed as for 5 but was two double beds and nothing else or room for a rollaway so we had to pay an upcharge for a 3 queen room. People were smoking in the non-smoking halls and our non smoking room smelled bad. When I approached the owner about these issues he said there was nothing he could do about people smoking and by choosing to stay I could not be reimbursed in any way. Yelled at me to never come back. He stated that he gets several complaints a week but does good business so he doesn’t care.
Stayed 1 night in Oct 2023
Response from BB on Oct 14, 2023
To get refund, He did all drama. When we refused to give any refund, The staff was threaten to give bad reviews. We have some rooms with three beds, we sale those room for 120.00 + tax.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from BB on Jan 6, 2024
Thank You

6/10 Okay

Dallas

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bb on Oct 7, 2023
Thank you

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from BB on Sep 26, 2023
Thank You

10/10 Excellent

Lorena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very nice
Stayed 2 nights in Sep 2023
Response from BB on Sep 25, 2023
Thank You

6/10 Okay

Jamie

Stayed 1 night in Sep 2023
Response from BB on Sep 25, 2023
Thank You

6/10 Okay

Joshua

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress and pillows felt like sleeping with concrete
Stayed 1 night in Sep 2023
Response from BB on Sep 25, 2023
Thank You

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on Sep 20, 2023
Thank You

6/10 Okay

Carrie

Liked: Room comfort
Disliked: Cleanliness, staff & service
Be aware
The parking lot trash was over flowing into the sidewalk and the parking lot. Did not feel safe due to people partying in the parking lot
Stayed 1 night in Sep 2023
Response from BB on Sep 12, 2023
It was Sunday and nice weather outside, people were out side, it was common thing. How do you judge the people staying in the parking lot and talking to each other.

6/10 Okay

Judy

Traveled with family
Liked: Cleanliness
Limited towels & not very quiet
Stayed 1 night in Sep 2023
Response from Bob on Sep 3, 2023
Thank You.

6/10 Okay

Brice

Stayed 1 night in Aug 2023
Response from BB on Sep 12, 2023
Thank You

4/10 Poor

Harold

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was trash still in the bathroom. A strange man was at the edge of the parking at night talking to himself and watching motel guests go in and out. Felt very unsafe.
Stayed 1 night in Aug 2023
Response from BB on Aug 12, 2023
No one complained about strange man to us or police department. Even Mr.Harold room located in the hallway - opposite side of the parking. Second Our property is NON SMOKING property, It is possible guest come out for smoking and talking to someone.

8/10 Good

Connie, Tulsa

Stayed 1 night in Aug 2023
Response from BOB on Sep 3, 2023
Thank You

8/10 Good

Julia

Stayed 1 night in Jul 2023
Response from BOB on Sep 3, 2023
Thank You

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BB on Jul 24, 2023
Thank You

10/10 Excellent

Maksim, Prior Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from BB on Jul 24, 2023
Thank You

10/10 Excellent

Patti

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice sized rooms, front desk staff extremely nice and helpful. Will stay there again.
Stayed 1 night in Jul 2023
Response from BB on Jul 17, 2023
Thank You, See you again

10/10 Excellent

Maria

Stayed 1 night in Jul 2023
Response from BB on Jul 17, 2023
Thank You, see you again

8/10 Good

jason

Traveled with family
Liked: Staff & service
The staff was awesome. It looks they are trying to upgrade the mirror was still dirty. The walls looked they were trying to paint but still looked dirty.
Stayed 1 night in Jul 2023
Response from BB on Jul 12, 2023
Thank You.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired and worn out hotel
This hotel was not nice. The pictures of it are deceiving. It is very worn and smells terrible. Beds are very hard and pillows are awful.
Stayed 3 nights in Jul 2023
Response from Bob on Jul 10, 2023
Staying in the room without any complain and doing negative review, is it good? You should come to us and ask refund before staying in the room.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable stay
It was just an overnight stay. The staff was pleasant. The room was clean and the bed was comfortable.
Stayed 1 night in Jul 2023
Response from BB on Jul 10, 2023
Thank You, see you again

8/10 Good

Angie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 1 night in Jun 2023
Response from BB on Jul 12, 2023
Thank You See you again

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities
The floors didn’t feel that safe, some of the floors were soft. The one bed was dirty as I was picking dirt off from it
Stayed 1 night in Jun 2023
Response from Bob on Jun 21, 2023
We did not receive any complain during stay. Generally, nobody stay and sleep in dirty room. Wasting your time to review the stay, you should ask room change and make your stay comfortable.

8/10 Good

Margaret

Traveled with family
Liked: Staff & service, room comfort
It was better than the last time we stayed.
Stayed 1 night in May 2023
Response from BB on Jun 12, 2023
Thank You, see you again

6/10 Okay

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from BB on May 25, 2023
Thank You for staying with us

6/10 Okay

Mrs. Joshua Amy

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from BB on May 23, 2023
Thank You

4/10 Poor

ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
rooms not well taken care of
Stayed 1 night in May 2023
Response from BB on May 21, 2023
Thank You

4/10 Poor

Terri

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The pillows were terrible as well as the breakfast. Overdue for a remodel.
Stayed 1 night in May 2023
Response from BB on May 14, 2023
Thank You

10/10 Excellent

Robert, ROSEVILLE

Stayed 1 night in Mar 2023
Response from BB on May 14, 2023
THANK yOU

8/10 Good

Jennifer, Lincoln

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent price. Ptoperty and rooms were dirty. Bath tub had hair and bugs in it. Bed spings squeak. Breakfast consisted of cereal and Little Debbie snacks.
Stayed 1 night in Mar 2023
Response from Bob on Mar 26, 2023
Thank You.

8/10 Good

steve

Business traveler
Disliked: Amenities
The property was dirty all trash cans were full for two days.
Stayed 2 nights in Mar 2023
Response from Bob on Apr 14, 2023
Thank You

6/10 Okay

Debra

Stayed 1 night in Mar 2023
Response from bob on Apr 14, 2023
See you again, Thank You

8/10 Good

mischa, Stroud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Jan 2023
Response from Bob on Jan 28, 2023
Thank You