책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

시더 코트 해로게이트 여행 후기

3.5 out of 5
시더 코트 해로게이트
Park Parade, off Knaresborough Road, Harrogate, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 885개 이용 후기 중 374개" "
평점 8 - 좋아요. 885개 이용 후기 중 334개" "
평점 6 - 괜찮아요. 885개 이용 후기 중 113개" "
평점 4 - 별로예요. 885개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 885개 이용 후기 중 19개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Charles

별로예요: 직원 및 서비스
We have been visiting Harrogate for around 20 years and have stayed at the Cedar Court Hotel at least 5 or 6 times for 2 night stays. We were disappointed in the value for money of our so called de luxe room which seemed no better than standard rooms.Apart from the barman we found the staff less friendly than before and everything was an extra - car parking,breakfast.All in all not what we were expecting from this hotel. .
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: os 님, 2024년 5월 3일
Dear PeterThank you for taking the time to provide feedback following your recent stay with us.I am delighted your enjoyed yourself and look forward to welcoming you back again in the near future.Kind RegardsOliver StottHotel Manager

10/10 - 훌륭해요

charlotte

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel inside and out. Easy check in, room was large, warm and the bed was very comfortable. Very clean and the staff were very well dressed and very helpful. We will be booking The Cedar Court Hotel again for our next trip. Food was excellent.
2024년 3월에 4박 숙박함
답변 제공: os 님, 2024년 4월 25일
Dear SusanThank you for taking the time to provide a feedback following your recent stay. I am happy you enjoyed your stay and hope to welcome you back again soon. Kind Regards Oliver Hotel Manager

8/10 - 좋아요

Lydia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, close to Harrogate station, shops, cinema and open spaces. Modern decor to suit most styles, neutral enough for some and colourful enough for others. Staff all excellent, friendly and helpful, quick to act on requests. Breakfast options very good, though hot food not kept hot enough over the breakfast open time. Dinning area very elegant and comfortable. Bedroom Room very nice, good size and lovely shower which was easy to operate. The single beds seemed narrower than usual ones and a little hard for my preference. Would definitely consider staying here qgain.
2024년 3월에 3박 숙박함
답변 제공: os 님, 2024년 4월 25일
Dear LydiaThank you for taking the time to provide feedback following your recent stay. I am happy you enjoyed your stay and hope to welcome you back again soon. Kind Regards Oliver Hotel Manager

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good choice for breakfast, clean, tidy bedrooms , large car park and nice bar area
2024년 3월에 1박 숙박함
답변 제공: DN 님, 2024년 3월 6일
Good morning Samantha,I am so pleased to see you enjoyed your time with us at Cedar Court Harrogate. We hope to be able to welcome you back again soon.Kindest regards,Dan NewbouldOperations Manager

8/10 - 좋아요

Roger 님, Burton

연인과의 여행
좋아요: 직원 및 서비스
Central location and walking distance to Harrogate town centre. Friendly staff and refurbished public areas on the ground floor.
2024년 3월에 2박 숙박함
답변 제공: DN 님, 2024년 3월 6일
Good morning Roger,I am so pleased to see you enjoyed your time with us at Cedar Court Harrogate and took advantage of our location to the town centre. We hope to be able to welcome you back again soon.Kindest regards,Dan NewbouldOperations Manager

10/10 - 훌륭해요

Scott 님, Swindon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff Brilliant stay was Excellent and food was 5/5
2024년 2월에 2박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 3월 3일
Hi Scott, thank you for taking the time to share your review. Its great to see you enjoyed your time here and that you were well looked after by the team during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Katie

단체 여행
Lovely place
2024년 2월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 3월 3일
Hi Katie, thank you for such a wonderful review - we are thrilled you enjoyed your time here at the hotel and hope to welcome you back soon.

8/10 - 좋아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: DN 님, 2024년 2월 23일
Good morning,Thank you for taking the time to leave sus feedback on your stay.Kindest regards,Dan NewbouldOperations Manager

8/10 - 좋아요

Helen

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Comfortable enjoyable stay
Comfortable stay. Clean room perhaps could do with an update. Service at the bar was poor due to shortage of staff for the event. Overall though a comfortable stay
2024년 2월에 1박 숙박함
답변 제공: DN 님, 2024년 2월 21일
Good morning, Thank you for taking the time to give us feedback of your stay. I am sorry to see you felt our staffing was on the short side for your event, we will take this into consideration on our next planning meeting. We hope to welcome you back again soon. Kindest regards, Dan Newbould Operations Manager

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, comfortable, great views,
2024년 2월에 1박 숙박함
답변 제공: DN 님, 2024년 2월 21일
Good morning, Thank you for taking the time to give us feedback of your stay. We hope to welcome you back again soon. Kindest regards, Dan Newbould Operations Manager

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find, good parking, close to centre
2024년 2월에 1박 숙박함
답변 제공: DN 님, 2024년 2월 21일
Good morning, Thank you for taking the time to give us feedback of your stay. We hope to welcome you back again soon. Kindest regards, Dan Newbould Operations Manager

10/10 - 훌륭해요

D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel in Great Location
Great Hotel in first class location. All staff very polite and helpful, we will stay again when next we visit Harrogate
2024년 2월에 1박 숙박함
답변 제공: DN 님, 2024년 2월 21일
Good morning, Thank you for taking the time to give us feedback of your stay. We hope to welcome you back again soon. Kindest regards, Dan Newbould Operations Manager

10/10 - 훌륭해요

HUGH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place to stay
Lovely place to stay. Very welcoming, everything was lovely. Would definitely go back.
2024년 2월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 2월 5일
Hi Hugh, thank you for sharing your recent experience. We're thrilled you has such an enjoyable time with us and we look forward to welcoming you back very soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with all,very friendly and helpful staff, will use again.
2024년 1월에 2박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 2월 5일
Thank you for taking the time to share such a wonderful review - we're thrilled you enjoyed your time here in Harrogate and its great to hear you were so well looked after by the team during your stay. We hope to welcome you back very soon.

8/10 - 좋아요

Faye

2024년 1월에 1박 숙박함
답변 제공: DN 님, 2024년 3월 29일
Good afternoon, Thank you for spending the time to leave us a review of your time with us.Kindest regards,Dan NewbouldOperations Manager

10/10 - 훌륭해요

Clinton

2024년 1월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 2월 5일
Hi Clinton, thank you for taking the time to share your recent experience here in Harrogate. Its great to see you had such a wonderful time and we hope to see you again soon.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Cold
2024년 1월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 1월 20일
Hi Mark, thank you for your wonderful review - we're thrilled you enjoyed your time away and we look forward to welcoming you back again in the future.

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This is the second time I’ve stayed here in the last month. The first time was excellent. This time wasn’t as good. Nobody on reception when I arrived it took 20 minutes for a receptionist to return. We ordered a meal room service it arrived uncovered and cold after 45 minutes. No condiments on tray. It would have been a lively meal had it not been cold. Shame standards seem to be dipping.
2024년 1월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 1월 20일
Hi Mark, thank you for choosing our hotel yet again and for also taking the time to share your review - I was disappointed to read of your experience. All meals served to your room should be covered and I will investigate as to why this was not the case on this occasion. I am sorry there was no one on reception on your arrival. Again, this is something I will raise with the Guest Service Team. I hope you return and that you give the team the opportunity to restore your faith.

8/10 - 좋아요

Jane

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Lily Allan 님, 2024년 1월 19일
Good afternoon Jane, Thank you for taking a moment to leave feedback. I am so glad to see you enjoyed your time with us. We do hope to see you again soon! - Kindest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

Samantha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Lily Allan 님, 2024년 1월 19일
Good afternoon Samantha, Thank you for taking the time to comment on your recent stay. It is wonderful to see you enjoyed your visit and we look forward to welcoming you back soon! - Warmest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

joan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed four times at Cedar court, and have enjoyed every one of them. It's the staff (although they seem to be different each time apart from Anne ,so it's great to catch up with her) they are always polite and welcoming. I also like to sit in the lounge and relax if I don't feel like going out.
2023년 12월에 2박 숙박함
답변 제공: DN 님, 2024년 1월 9일
Good morning Joan, thank you so much for your lovely review of our hotel and team. I am so pleased to see Anne is a constant between your stays and the rest of the team have all been polite and made your stay. Kindest regards,Dan Newbould Operations Manager

8/10 - 좋아요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Suited our needs
Good parking availability, pet friendly, room comfortable though room decor a little dated and shower leaked (reported). Good price. Would stay again.
2023년 12월에 2박 숙박함
답변 제공: Lauren - Operations Manager 님, 2024년 1월 1일
Hi Dianne, thank you for taking the time to share your recent experience. Its great to see you had a wonderful stay with us and we look forward to welcoming you back.

10/10 - 훌륭해요

Allen

2023년 12월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 20일
Hi Allen, thank you for taking the time to share your recent experience with us - its wonderful to see you had an enjoyable time away. We hope to welcome you back again in the not too distant future. Kind regard,

6/10 - 괜찮아요

S

가족 여행
별로예요: 숙박 시설 상태 및 시설
Poor sleep
Dated and noisy
2023년 12월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 20일
Hi S, we're sorry on this occasion you didn't sleep well - your feedback will be reviewed as we continue to make improvements to our guest experience. We have huge plans for renovations in the new year and hope to welcome you back to show them off. Kind regards,

10/10 - 훌륭해요

William

2023년 12월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 20일
Hi William thank you for taking the time to share your recent experience - we're thrilled you had such an enjoyable stay. We hope to see you again soon.

10/10 - 훌륭해요

robert

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff. Willing to go the extra mile with directions.
2023년 12월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 20일
Hi Robert, thank you for a wonderful review. We're thrilled you had an enjoyable stay with us. Its great to see you were so well looked after by the team and I look forward to personally thanking them for the service you received. We look forward to welcoming you back in the new year -

10/10 - 훌륭해요

Matthew

2023년 12월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 26일
Hi Matthew, thank you for taking the time to share your recent review, we're thrilled you had a wonderful time with us and hope to see you again in the New Year. Kind regards,

10/10 - 훌륭해요

Mr Ian

2023년 11월에 4박 숙박함
답변 제공: Oliver 님, 2023년 12월 6일
Dear IanThank you for taking the time to provide feedback following your recent stay with us.I am delighted to see you enjoyed your stay and look forward to welcoming you back again soon.Kind RegardsOliver StottHotel Manager

10/10 - 훌륭해요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely staff and helpful. Modern room. My only negative is not a good light at the dressing table in front of the mirror. Not everyone wants to or can stand in front of the bathroom mirror. Plus if you’re sharing. The other person might be in the shower or toilet. Like the lamps in the room. Plugs at the bedside tables too would be an improvement
2023년 12월에 1박 숙박함
답변 제공: Oliver 님, 2023년 12월 6일
Dear JacquelineThank you for taking the time to provide feedback following your recent stay with us.I am happy you found the team lovely and helpful.We will take on your feedback regarding the room lighting into consideration when we next invest in the bedroom product.I hope to welcome you back again soon.Kind RegardsOliver StottHotel Manager

8/10 - 좋아요

Dionne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is lovely, very quiet, breakfast was nice lots of choices. it is a 20 minute walk to town, the only thing that lets the hotel down is you have to climb in the bath to have a shower
2023년 12월에 2박 숙박함
답변 제공: Oliver 님, 2023년 12월 6일
Dear DionneThank you for taking the time to provide feedback following your recent stay with us.I am delighted your enjoyed your stay. We have recent installed some new bathrooms with walk in showers. Next time you are staying please request one of these and we will endeavour to ensure you are assigned one of those rooms.Kind RegardsOliver StottHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
home from home
Had a really good time, everyone was friendly and helpful. the rooms were clean and of a good size. Excellent breakfast. good value for money
2023년 12월에 1박 숙박함
답변 제공: os 님, 2023년 12월 6일
Good AfternoonThank you for taking the time to provide such wonderful feedback following your recent stay with us.I am delighted you enjoyed all aspects of your stay and we cant wait to welcome you back again.Kind RegardsOliver StottHotel Manager

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
4 out of 5.
Large, pleasant room with king size bed sold as single. Great bathroom, shower, towels and WiFi. Heating just about adequate although the weather was exceptionally cold. Somewhat perfunctory reception service upon arrival and departure. Overall I felt I'd had my money's worth.
2023년 11월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 12월 4일
Hi Nicholas, thank you for taking the time to share your recent experience. I am thrilled you enjoyed your stay, Disappointed to hear of your check-in and out experience, I will share your feedback with the team as we continue to make improvements to our guest experience. Many thanks,

6/10 - 괜찮아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend away
Service cleaniness and hotel was top class but breakfast at £15.00 per head was a bit pricey food was only warm and plates cold so if we stayed again would definitely give breakfasts a miss
2023년 11월에 2박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 11월 20일
Hi Pamela, thank you for your feedback. Its great you enjoyed your stay, I was disappointed to read your thoughts on breakfast and these have been shared with the team as we continue to improve. Many thanks,

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent All Round
The staff are amazing Food excellent Modern and clean rooms.
2023년 11월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 11월 20일
Hi Jonathan, thank you for taking the time to share feedback from your recent stay here in Harrogate. I'm thrilled you were well looked after during your time with us and that you enjoyed the food. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
It was very nice
2023년 11월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 11월 16일
Thank you for such a wonderful review - we hope to welcome you back to Harrogate soon.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Fantastic hotel in a great location, with first class service as well
2023년 11월에 2박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 11월 13일
Hi Christopher, thank you for your recent review. Its great to see you enjoyed your stay and that you agree we're well located in Harrogate. I'm thrilled you were well looked after by the team during your visit and hope to see you again soon.

10/10 - 훌륭해요

Faye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect hotel lovely location
This was by far one of the best hotels I’ve stayed in the staff were so friendly nothing to much trouble. The hotel itself is clean fresh and in a lovely setting would definatly stay here again. The services were great we ate in the restaurant the food was lovely. The rooms were modern well equipped and spacious. What more can I say everything was perfect. Also parking on site for a small fee which was also handy as it’s only a short walk to the town from the hotel so no worries about having to find parking in the town.
2023년 10월에 1박 숙박함
답변 제공: Lauren - Operations Manager 님, 2023년 11월 13일
Faye, thank you so much for your wonderful review - we're thrilled you had such a good time with us. Your photos are wonderful! We hope to see you again soon,

10/10 - 훌륭해요

Portia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 31일
Good afternoon, Thank you for taking a moment to leave feedback on your trip to Harrogate. It is wonderful to see that you enjoyed your visit with us. Hopefully, we will be welcoming you back in the not too distant future! - Warmest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

Natalie

2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 31일
Good afternoon, Thank you for sharing a comment on your stay. I am thrilled to see that you enjoyed your time with us. We do hope to welcome you again soon! - Warmest regards, Lily Allan, Guest Service Manager

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was lovely but a bit dated, needs money spent on upgrading in my opinion. Clean could be better in the rooms. Staff were very nice and friendly. We thought the breakfast was expensive at £12 a head considering it was luke warm, wasn't at all impressed by that.
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 31일
Good afternoon, Thank you for taking the time to leave feedback. I am glad to hear that, overall, you enjoyed your visit and that the team created a lasting impression. We have a number of different styles, to cater to as many preferences as possible. When you next book, our team would be more than happy to assist you in finding a room more to your liking. - Warmest regards, Lily Allan, Guest Service Manager

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 31일
Good afternoon, Than you for leaving a comment on your recent stay. I am so glad to see you had an enjoyable time with us. Hopefully, we will welcome you back soon! - Warmest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked here last minute as attending a wedding at Rudding Park and couldn't take our caravan due to high winds. We were able to check in very early and get the car parked up before getting a taxi to the venue for 12pm. Everything went so smoothly. Only slight negative was the very loud extractor fan which went on for ages after turning out the light.
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 31일
Good afternoon, Thank you for leaving a comment on your recent visit. I am so glad to hear tat you enjoyed your visit and that the team were able to provide you with a smooth check in. I do apologise that you found the extractor fan to be disruptive to your visit; I will pass this along to our team. We do hope to welcome you again soon! - Warmest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

Jules

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel with modern decoration, excellent grounds and parking. Bar was well stocked and warm welcome, delicious breakfast as well. Comfy beds and immaculately clean room
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 27일
Good evening, Thank you for taking a moment to leave such wonderful feedback. I am so glad to hear that our hotel, facilities and grounds were to your liking. I will certainly ass your comments along to our team. We look forward to your next visit with us! - Warmest Regards, Lily Allan, Guest Service Manager

8/10 - 좋아요

brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a traditional hotel
This is a high tech property with helpful human back-up Our room was finished to a high standard and the parking charge of 6£ was reasonable for Harrogate
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 27일
Good evening, Thank you for your kind words about our hotel. I am thrilled to hear that our reception area was to your liking. When you next book, I would certainly recommend one of our parking inclusive rates. However, as you note, we have the lowest costs to park with in Harrogate! I do hope to welcome you back to our hotel soon! - Warmest Regards, Lily Allan, Guest Service Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Think the days if this being 4 star are over
Not sure why this is rated as 4 star. The rooms are ok but the bathrooms are quite dated and feel shabby and therefore not particularly clean or hygienic. Believe the lack of formal reception desk is a step too far and not appropriate for the over all look of this hotel - it is not a boutique hotel which is where this idea of reception belongs.
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 27일
Good evening, Thank you for comment on your trip with us. I do apologise that you found the rooms were not to your liking. If you stay again, I would certainly recommend one of our ground floor rooms - with their new bathrooms. We have opted for our open plan desk to allow guests the option of self service or assisted check in. I do hope that this answers your queries and that we will be seeing you again soon! - Warmest Regards, Lily Allan, Guest Service Manager

8/10 - 좋아요

Nicola

2023년 10월에 2박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 26일
Good evening, Thank you for leaving a comment ton your stay. I am so glad to see that you had an enjoyable visit with us in Harrogate. We hope to welcome you again soon. - Warmest regards, Lily Allan, Guest Service Manager

10/10 - 훌륭해요

Andrew

2023년 9월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 26일
Good afternoon, Thank you for leaving a comment. I am thrilled to see you enjoyed your visit. We hope to see you again soon! - Warmest regards, Lily Allan, Guest Service Manager

8/10 - 좋아요

Beryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sadly for me staff in tight leggings and blue tops is shoddy
2023년 10월에 1박 숙박함
답변 제공: Lily Allan 님, 2023년 10월 26일
Good afternoon, Thank you for taking a moment to leave feedback. It is disheartening to hear that the uniforms aren't to your taste. Please be assured this has been passed along. - Warmest regards, Lily Allan, Guest Service Manager