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베스트 웨스턴 오브 하트랜드 여행 후기

2.5 out of 5
베스트 웨스턴 오브 하트랜드
10087 Highland Rd, Hartland, MI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 588개 이용 후기 중 245개" "
평점 8 - 좋아요. 588개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 588개 이용 후기 중 75개" "
평점 4 - 별로예요. 588개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 588개 이용 후기 중 19개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in area smelled terrible like smoke and stuffy. after we checked in we went to our room and the door was not even closed… there were no sheets for the pull out couch … breakfast was terrible juice machines didn’t work … it was a mess
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The thing I didn't like was the driveway out to old hwy 23 has bad potholes
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jay

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Chad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean quiet room. Nothing special, just a good affordable hotel. Breakfast was good, and very close to other dining and shopping options.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for a relaxing evening and good breakfast
2023년 12월에 1박 숙박함

8/10 - 좋아요

Cari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only had about 1/3 of a roll of toilet paper. Not another roll in sight!
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kendria

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
Smelt like cat pee
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Matt

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
The breakfast staff was very rude and the front desk staff was not very nice either
2023년 11월에 1박 숙박함
답변 제공: Zak 님, 2023년 11월 13일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 - 좋아요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. The only thing we noticed that there was no maid service while we were there. Maybe you had to request it
2023년 11월에 4박 숙박함

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean rooms
Our stay was good. Check in was great. The front desk lady was very nice. rooms were clean, but smelled musty. Not sure why there is no maid service anymore. I had to ask for more towels and wash cloths. It was nice that they offered a hot breakfast, but no one ever checked on the food or cleaned up. Many items were out and no one refilled for over 30 or 40 minuted. Or cleaned up spilled cereal on the floor. I dont know if they were short handed or what. Also we did assume that since they had a pool, that they would have a hot tub, but no. That was a disapointment.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Kathryn 님, Grayling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The rooms were nice and clean nut the exterior could use some work.
2023년 11월에 1박 숙박함
답변 제공: Zak 님, 2023년 11월 5일
Thank you for telling us what you liked and where we can improve.We hope to see you again when your travels bring you this way.

2/10 - 너무 별로예요

Christopher

2023년 11월에 1박 숙박함
답변 제공: Zak 님, 2023년 11월 5일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

6/10 - 괜찮아요

Suanne 님, Waterford

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I was staying 2 nights for a wedding down the street so this hotel was convenient. So the front desk clerk proceeds to run my credit card the problem is she ran each night separately. So my card was approved for the first night, but declined for the second night. I’m totally confused as I had plenty of funds on my card!!! But I gave her a different credit card to try and the same thing happened she ran each night separately so of course the first night got approved and the second night was declined. Then she finally gets the second night approved on my second credit card, then she proceeded to run my second credit card again then I was charged for an additional two nights for a total of four nights. As I’m standing there I see both charges come on my phone and told her she charged me twice. She didn’t believe me so I had to show her on my phone that she indeed did run my credit card twice!!! And the sad thing is even though she refunded me for the second charge it takes 2-3 business days for the refund to process. I since learned that when she was running each night separately both credit card companies flagged the charges as fraudulent. I’m not sure if she was new but she seemed to be very frazzled to be running a front desk!!! And maybe needs better training on how to process credit cards. Because for this to happen to two different credit cards means something was wrong on her end.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
A place to sleep.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy. Just a nice clean room that's convenient to the highway. Quiet relaxing pool. Well maintained.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Denise

가족 여행
별로예요: 숙박 시설 상태 및 시설
We did not even stay. The pictures of the property were deceiving. It was basically an old motel that was not even attached to the office. The room was dark, small and though appeared to be clean, was not the least bit inviting. We left without even checking in.
2023년 10월에 2박 숙박함
답변 제공: Khia 님, 2023년 11월 8일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean, and the staff was friendly
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable, would stay again.
Room was nice and clean. Shower pressure good. I cant comment on the free breakfast because I didn't eat there but it's at least offered. Close to many restaurants and shops. I would stay again.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Paige

2023년 9월에 2박 숙박함

8/10 - 좋아요

Sheri

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was clean and nice. However, the walls in between the rooms were very thin. The people next to us would fight and it was very unsettling. Then we could hear a sex show through the wall. Stairs to the 2nd floor were not safe due to the height and narrowness of the steps. I probably would never stay here again. You get what you pay for.
2023년 9월에 5박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Megan

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Check in was simple and easy. We walk into the room and it smelled muggy and like mildew. I always inspect the rooms first ( I worked in housing for 8 years). The bed sheets seems like they weren't changed so I asked for fresh sheets. The bathroom ceiling has black mold on it. The caulk was orange and covered in soap scum. Same with the mat inside the bathtub. Also the fridge is only a fridge, there isn't a small freezer compartment, like other hotels. The breakfast was as expected.. just your average overcooked eggs and sausage. But it did have your own waffle station which was nice! Overall it was a good stay. The room just needs to be aired out and the mold issue taken care of. I would stay again.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Dodi

2023년 9월에 1박 숙박함

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Front desk was understaffed. Clean rooms and pet friendly. Breakfast was good.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Timothy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pass it by.
Would noy say here again. Very poorly done "remodel", bathroom door drags across floor and will not shut. Carpet aooeared very dirty. Charged more than the confirmed price.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Maxine

2023년 9월에 2박 숙박함

8/10 - 좋아요

Terrance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was comfortable and the staff was great. Breakfast was hot and tasted good. Our only issue is that we could hear the people in the room above us walking around and generally being loud. There was also someone yelling outside around midnight.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Carol

가족 여행
좋아요: 직원 및 서비스
Property needs to be updated. The air conditioner /heating unit didn’t work well. This property allows pets, dogs at least. There was dog hair all over the chair in the room. The walk in shower is poorly designed, and there was water all over the floor after a shower was taken. The office/breakfast area was nice.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Angel

Convenient pricing but very average accomafdations. Beds are super comfy. Thin walls.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Nickole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was extremely clean and there was no noise from other people.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Adam

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the old Hotel/Motel style but very nicely done
2023년 8월에 1박 숙박함

8/10 - 좋아요

timothy

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will stay here again!!!
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Catherine

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Friendly staff. Zero problems. Highly recommend
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함

8/10 - 좋아요

Joyce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Management
Manager was great at check-in, accommodated our request for early check-in with a smile. Breakfast was very good and well appointed. Overall, a good night’s stay for a reasonable cost.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Leon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Breakfast was excellent. Everyone was wonderful and accommodating. Place was well maintained and clean.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No reason to not stay here. Great value and excellent breakfast.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 편의 시설/서비스
Well worth the stay here. No issues at all. Breakfast better than most.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Tricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and rooms were clean and comfortable.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lady at the desk was polite & efficient. Room was immaculate! Quiet.
2023년 7월에 1박 숙박함

8/10 - 좋아요

nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함