Find Luxury Hotels in Hayes

"First time in London and we will be back! The Park Plaza was exceptional. A few minutes walk to the metro, the hop on bus stop steps away and easy pick up spot for ride share made it the perfect location. We stayed in a Big Ben studio room and the view was amazing. Everyone was friendly and helpful. We didn't have time to use the pool but it looked beautiful. Having a café, bar and resturants right downstairs was an added bonus. We can't wait to stay again!"

"Extremely clean room, comfortable beds , courteous staff, amazing breakfast variety. Our check in staff Anusha as very nice and helpful and made sure we were happy with our room. "

"Stayed here for 1 night from May 5-6. Honestly the view from the room and the location were the redeeming qualitie of this hotel. The rooms are EXTREMELY dated. While the room was clean, because of wear n tear it made the room look uncleaned. From stains in the carpets, chips on the dated furniture and the bath tub that is waay to high and overused. The staff were friendly and helpful, we accidently locked ourself out of our safe and they immediately sent someone up to fix. Owners need to reinvest and update the rooms for the prices they are charging per night. Unfortunately because of this I would not stay here again"

"The hotel is in a good location, convenient to access the Underground or just walk to many places in London. The double room is not big, but worked for two people. The hotel was busy, and getting space in the lifts could be a minor challenge. While I understand a policy of only changing linens every four days, and providing clean towels upon request, this is where the hotel failed to meet basic expectations. We stayed nine nights, and the linens were only changed after the eighth night. By that time, we had no expectations of any change of linens. The garbage was never picked up, despite having made multiple requests at the front desk. We resorted to leaving a garbage can outside of the room in the morning, and when we returned in the evening, the empty can was left outside the door. We were able to get toilet paper and fresh towels upon request, so the only major negative was the failure to clean the room. I don't know if you need to request a remote for the television, but there wasn't one in the room, and we didn't need to use the TV."

"Very good reception staff quick and efficient, Free electric car charger was unexpected and appreciated. Facilities slightly dated and shower low pressure and c slow to drain away. Brasserie restaurant reasonably priced and good service."

"Very enjoyable stay. Polite and helpful staff. Great location and very good room. "

"Nice staff. Great room. "

"Nice beds and pillows."

"Everyone is special at the Strand. Staff takes pride in their work! Although the rooms are small, it is still good value for the area. It’s in a fantastic area to walk the themes and visit Big Ben along with shopping on Oxford! "