This hotel could be brilliant, but it's customer care lets it down.
The rooms are spacious and kept very clean. The only real issue with the accommodation is it's wifi which we were never able to connect to, so we used restaurant nearby. The pool is lovely (although towel bagging of pool spots starts ridiculously early) and the communal showers were dingy and smelly.
However the real downside to this hotel is its lack of care or interest in its guests.
For example, on our arrival there was a Greek Night- provided free of charge to those eating dinner at the hotel. We don't like being tied into a hotel for food, so were room only, but we would have eaten in for that, but the hotel never told us it was happening.
Similarly, on another day aqua aerobics was offered, but not something we were told about at any point.
But it is worse than just lack of information. At times our queries were met with rudeness and hostility that really took us aback.
However the final straw came when we did want to eat dinner in the hotel. We'd been told in all the info we read, and by the hotel itself that it was fine to do so. However, when we asked what the procedure was, we were effectively told that we should have given advance notice that morning, and so we could not eat there and directed to an outside restaurant we had already tried and considered poor. I have never stayed in a hotel where a guest cannot just turn up and pay extra on the spur of the moment. We felt utterly unwelcome.
