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Reviews of Hilo Reeds Bay Hotel

2 out of 5
Hilo Reeds Bay Hotel
175 Banyan Drive, Hilo, HI

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 169 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and easy to check in and out
Stayed 2 nights in May 2024
Response from Hilo Reeds Bay Hotel on May 26, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Bennett

Traveled with partner
Liked: Cleanliness, staff & service
It’s a utilitarian budget hotel without some pretty standard amenities like AC or in room WiFi, but for what it is it’s fantastic. Very close to some beautiful parks, and the bay views are great.
Stayed 3 nights in May 2024
Response from Hilo Reeds Bay Hotel on May 23, 2024
Aloha Thank you for staying with us, we really appreciate your feedback and look forward to your next visit to Hilo. Mahalo and have a wonderful day. Front Desk

8/10 Good

Robin, Wailuku

Traveled with family
Liked: Cleanliness, staff & service, amenities
The view was spectacular. The staff was very nice. Room was simple and clean. We got a great nights sleep.
Stayed 1 night in May 2024
Response from Hilo Reeds Bay Hotel on May 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

4/10 Poor

Zeeba

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hilo Reeds Bay Hotel on May 14, 2024
Aloha Thank you for your feedback. Have a nice day

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable
Stayed 1 night in May 2024
Response from Hilo Reeds Bay Hotel on May 11, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

richard W

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall. Wifi was slow at times.
Stayed 2 nights in May 2024
Response from Hilo Reeds Bay Hotel on May 7, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Dinh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Hilo Reeds Bay Hotel on May 3, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Dinh

Love it
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 30, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 30, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

4/10 Poor

Sunitha

Disliked: Cleanliness, property conditions & facilities
Very old and dirty place to stay on a vacation
Stayed 2 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 30, 2024
Thanks for the feedback. Have a nice day

10/10 Excellent

Becca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the parks and water several little beaches and coconut island. Close to several restaurants. And 10 min away from town and shopping
Stayed 5 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 27, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful dayFront Desk

10/10 Excellent

Sane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 30, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

10/10 Excellent

Christopher, Captain Cook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 23, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

8/10 Good

Lorjie May, Ormond Beach

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 19, 2024
Aloha Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on Apr 16, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Lawrene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful with anything I needed during my stay. I got the ocean view and was greeted by the ultimate view of reeds bay when I awoke. I felt at home here and was sad when it was time to go. Close to so many cool places and restaurants. Great for the price.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Apr 2, 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Maria

Traveled with family and small children
Liked: Amenities
Loved it very Hawaiian style
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 29, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Georgette

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Apr 18, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

karen

Traveled with partner
Room was clean, bed comfortable, liked the kitchen amenities in the room and the lanai for our room. Staff very friendly. Building is dated, TV required payment for all shows. Basically met our needs at a fair price.
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 28, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

Kyra

Traveled with partner
Liked: Cleanliness, amenities
It was great I liked that it wasn’t hot without ac.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 28, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

6/10 Okay

Trina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 29, 2024
Aloha Thank you for your feedback. Have a nice day Front Desk

4/10 Poor

arwin, fresno

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too old. Not well maintained.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 26, 2024
Thank you for your feedback Have a nice day

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 26, 2024
Aloha Thank you for staying with us, we appreciate your feedback.Mahalo and have a wonderful day

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit.
Stayed 21 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Mar 19, 2024
Aloha Thank you so much for stay with us, we really appreciate your feedback. We look forward to your next visit. Mahalo and have a wonderful day Front Desk Reservations

4/10 Poor

Tami

Disliked: Property conditions & facilities
Available parking is very limited.
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 19, 2024
Aloha Thank you for your feedback. Have a nice dayFront Desk Reservations

2/10 Terrible

McLean

Disliked: Cleanliness, property conditions & facilities
Internet sucks. Tv channels very limited. The floors were sticky so I threw used towels on the floor to walk upon.
Stayed 3 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 14, 2024
Thanks for the feedback

10/10 Excellent

Steward

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great. Staff are very friendly. Would stay here again.
Stayed 10 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Mar 11, 2024
Mahalo! For your feedback.

6/10 Okay

Erik

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff ignored the do not disturb sign and entered the room.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 11, 2024
Mahalo! For your feedback. We will share this with the housekeeping staff.

8/10 Good

Lucas

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 28, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Marija

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on Mar 28, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for my dollar at any hotel in Hawaii I've been to. Convenient, nice staff, free parking, close to all attractions and what did it for me is that the laundry,dryers, and soda machines are at a low price. They could have jacked up the price a little bit if they wanted too but they just want to be fair. Highly recommended for your stay. They also have 24 hour Security too.
Stayed 5 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Mar 5, 2024
Aloha Thank you very much for staying with us, we really appreciate your feedback. And we look forward to your next visit. Mahalo and have a wonderful dayFront Desk

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Mar 1, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 29, 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Sigita, Fontana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It might not be much to look at but as I stayed fancy down the street, I appreciated the friendly staff and especially the maid service. down the street they won't make your bed or take out the trash unless you ask for it!! Here, they were outstanding!! Would definitely stay again and recommend, which I already have.
Stayed 3 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 27, 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Leonida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my room. I didn;t like hard to get a parking space after dark.
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 27, 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

6/10 Okay

Raymond, Kapolei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi did not work at all. Needed to go to lobby to use. Poor cel ph reception so wifi could have helped greatly
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 27, 2024
Aloha Thank you for your feedback. Have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Saidah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful. The room was clean and neat. Even though it was a hotel, it was like a condominium had a refrigerator, microwave and a sink to do dishes, and it had dishes. And all the things you need for a pleasant stay.
Cute pool and nice view
Beautiful beach right next door
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 23, 2024
Aloha We are glad you enjoyed your stay with us, and thank you for your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older and nothing fancy about it but it works great for what it is. The room was good size and very clean. No AC but ventilation with the fans and the open windows did well keeping the room cool. All in all, will definitely be coming back there if ever back in town.
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 21, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Masaai

Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 21, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 20, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

6/10 Okay

Arvid

Disliked: Staff & service, property conditions & facilities, room comfort
More like a Motel.
If your looking for a very basic, inexpensive place to stay Reeds Bay Hotel will do. Do not expect anything plush or nice about it.
Stayed 6 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 20, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy at all. Hotel is old but property is quiet and secure. Room has good amenities, bathroom and shower clean. Definitely will book Reeds Bay again when in Hilo.
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 20, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Rennie

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Affordable and safe
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 20, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 20, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

8/10 Good

Philomena

Traveled with group
Ok
Stayed 3 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

jack

Business traveler
Liked: Cleanliness, staff & service, amenities
This is a very nice location close to the water. The room had a kitchen and a balcony overlooking the water. The room was very clean.
Response from Hilo Reeds Bay Hotel on Feb 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day

6/10 Okay

Richard

Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Mar 21, 2024
Aloha Thank you for staying with us, and thank you for your feedback.

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

Joachim

Liked: Cleanliness, property conditions & facilities, room comfort
Nice seaside hotel
Nice location in Hilo directly at the pacific; big room; good value for money for hawaiian standards
Stayed 3 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

Jarred

Traveled with family
Very convenient and close to all the places I needdd to go
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on Feb 17, 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk