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Reviews of The Airport Hotel

3 out of 5
The Airport Hotel
11 Cuu Long, Ward 2, Tan Binh District, Ho Chi Minh City

Reviews

8.4

Very Good

Rating 10 - Excellent. 295 out of 794 reviews" "
Rating 8 - Good. 343 out of 794 reviews" "
Rating 6 - Okay. 119 out of 794 reviews" "
Rating 4 - Poor. 19 out of 794 reviews" "
Rating 2 - Terrible. 18 out of 794 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport, was close to our family member's home, a good basic overnight hotel, clean, friendly and helpful staff who worked with our scheduling issues efficiently and fairly. Highly recommended!
Stayed 1 night in May 2024

8/10 Good

Son

Liked: Cleanliness
Stayed 4 nights in Feb 2024

2/10 Terrible

CHLOMY

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is very old, the surrounding area is very noisy, you can hear the neighbors even though you are on the 5th floor.
Stayed 2 nights in May 2024
Response from Uyen Nhi on May 10, 2024
Dear Sir/Madam, first of all, thank you for choosing and staying at The Airport hotel.We sincerely apologize for the bad experiences during your stay at the hotel. The hotel has received the information and resolved it. Thank you for your contribution.Customer reviews are actual reviews of guests who have stayed at the hotel. Whether positive or negative, the hotel always accepts and tries to improve every day.Best regards!

6/10 Okay

Young

I booked this hotel for $16/night after I missed my flight to Bangkok. I was initially reluctant to try it, but I am glad I did. It also included breakfast. For the price, it was a bargain, especially since it is so close to the airport. It's a option when unexpected things happen.
Stayed 1 night in Apr 2024
Response from Uyen Nhi on May 10, 2024
Dear Sir/Madam, first of all, thank you for choosing and staying at The Airport hotel.We sincerely apologize for the bad experiences during your stay at the hotel. The hotel has received the information and resolved it. Thank you for your contribution.Customer reviews are actual reviews of guests who have stayed at the hotel. Whether positive or negative, the hotel always accepts and tries to improve every day.Best regards!

10/10 Excellent

Hanh D.

Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Stayed 1 night in Apr 2024

8/10 Good

H Peter

Traveled with partner
Liked: Amenities
Good value for the tariff.
Stayed 1 night in Apr 2024

2/10 Terrible

Vicky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Uyen Nhi on May 10, 2024
Dear Sir/Madam, first of all, thank you for choosing and staying at The Airport hotel.We sincerely apologize for the bad experiences during your stay at the hotel. The hotel has received the information and resolved it. Thank you for your contribution.Customer reviews are actual reviews of guests who have stayed at the hotel. Whether positive or negative, the hotel always accepts and tries to improve every day.Best regards!

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where do I begin. After a fantastic stay in Vietnam, I chose this hotel through a brief search. Typing in Airport Hotel, this is the first one that came up. The complimentary shuttle, cost me 240,000 VND - IT WAS LATE AND I HAD TO PHONE THE HOTEL. It was complimentary and shouldn't have been advertised as such. we were allocated room 605. When we arrived, the door to a metal fire escape was wide open and couldn't be shut or locked. Bits of cement we're falling off the door surround, where others had Obviously tried to close it, unsuccessfully.Contacted the desk who moved us to another room. Our new room, 305 was dirty, there was dust everywhere. You could not turn off the bathroom light, except when you removed the key card from the slot. So we spent all night sweltering in the heat, without aircon, and couldn't charge mobile phone. The door the the fire escape in this room was well and truly locked and there was no key to unlock it in the event of a fire.... Breakfast in the morning, which other reviews said were excellent, wasn't. Ended up with a plate of McDonald fries. The tiny breakfast room was then descended upon by hoards of people and we had to get up and leave because there wasn't enough room. I am sat in Saigon airport six hours before my flight, because it was preferable to staying at The Airport Hotel. It's only redeeming feature was the bed which was pretty adequate, it's just a shame I didn't get much sleep in it.
Stayed 1 night in Apr 2024

6/10 Okay

Isaac

Liked: Staff & service
It looked great, the room was okay
Stayed 2 nights in Apr 2024

8/10 Good

Mindy, Algonquin

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was check out early 15 hour cause i make mistakes on my fight hour.When i try to call back to get in but they say No and they’re want me to book again.That is no compassion at all
Stayed 3 nights in Mar 2024

10/10 Excellent

Thao uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Judy

Traveled with group
If your just looking for a cheap over night for the next flight and don’t care , this is perfect.. staff is extremely very helpful .. and will tend to your needs .. but o say a yes to this place.. for only couple hours..
Stayed 1 night in Mar 2024

8/10 Good

John, Canoga Park

Liked: Cleanliness, staff & service
Nice staffing
Stayed 14 nights in Mar 2024

6/10 Okay

Wah Chee, Singapore

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great for the price of the stay. It compensates for the rest of the bad of the hotel. The breakfast raised the experience to average. The staff for breakfast are also very friendly and helpful. Although your site said it is near the airport and within walking distance. It is not easy to walk to airport. I still have to pay 40k Vietnamese dong to get to the airport. There is no convenient store nearby and no food too. I have to pay about 100k Vietnamese dong to go to somewhere for meals. There is a massage shop next to the hotel but the massage is terrible. It is just a tourist trap.
Stayed 1 night in Mar 2024

10/10 Excellent

lynd

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent for airport, but not for city center. If you fly late or early, it’s excellent value and very convenient, airport in walking distance. Staff is friendly and helpful, facility is clean, breakfast buffet ample and good value as well. The only a bit negative side is that the area around it is questionable, but not unsafe.
Stayed 1 night in Mar 2024

10/10 Excellent

Dickson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was near airport which was great. They had a buffet breakfast which was excellent. Selection of a variety of foods, fruits, drinks was amazing. I’ll definitely return back to this hotel on my next trip. Room was very clean, safe, and staff was very friendly to guest.
Stayed 1 night in Jan 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

10/10 Excellent

Nhuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

2/10 Terrible

Dan

Stayed 1 night in Feb 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/Madam, first of all, thank you for choosing The Airport HotelWe sincerely apologize for the bad experiences during your stay at the hotel.Reviews from customers who have stayed at the hotel, whether negative or positive, the hotel will always continue to receive and try to improve.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is very good love it.
Stayed 2 nights in Feb 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay by the airport
Stayed 1 night in Feb 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

6/10 Okay

brendan

Liked: Staff & service, room comfort
Stopover
Room was not cleaned properly 😕
Stayed 1 night in Feb 2024
Response from Uyen Nhi on Feb 22, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

6/10 Okay

KimCuc

Traveled with partner
Liked: Staff & service
It's average & look ok. The staffs are very polite, friendly and helpful. The things I don't like are food in the neighborhood. Also, the surroundings hotel are dirty.
Stayed 1 night in Feb 2024
Response from Uyen Nhi on Feb 22, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

8/10 Good

Richard

Traveled with family
Liked: Staff & service, property conditions & facilities
Quick walk from airport with a lot of local shops for dining. Complimentary breakfast buffet was wonderful. A great deal for those who need to be walking distance to airport.
Stayed 1 night in Feb 2024
Response from Uyen Nhi on Feb 22, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

4/10 Poor

Viet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!!
Place was close to the airport. Close to a prostitution hot spot. Spa next door. Room was not clean, TV did not work, and was pretty sketchy.
Stayed 1 night in Jan 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

10/10 Excellent

THI BICH NGOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more
Stayed 1 night in Jan 2024
Response from Uyen Nhi on Mar 6, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

8/10 Good

Mitch

Liked: Staff & service, property conditions & facilities
The hotel is close to airport, and handy for overnight stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 1 night in Jan 2024

8/10 Good

Tan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Near Tan Son Nhat airport. Friendly staff checked us in early. Blanket covering was not clean.
Stayed 1 night in Jan 2024

8/10 Good

Steve

Traveled with partner
This is a great little hotel to go to after a long flight, comfortable and breaky was really good.
Stayed 1 night in Jan 2024

10/10 Excellent

Noman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent…. Staff was helpful, convenient location
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
all of the reasons above
Stayed 4 nights in Jan 2024

6/10 Okay

Mark

Traveled with family
No complaints
Adequate accomodations were what we wanted, and that's exactly what we got, so no complaints.
Stayed 1 night in Jan 2024

2/10 Terrible

HIDEMI

Stayed 1 night in Jan 2024

8/10 Good

Alex

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Close to the airport. I didn't like the service
Stayed 2 nights in Jan 2024

8/10 Good

Cam Chi

Stayed 19 nights in Dec 2023

8/10 Good

Thiam Poh

Liked: Cleanliness, staff & service
The staff was very courteous, though the breakfast buffet was a bit limited.
Stayed 1 night in Dec 2023

10/10 Excellent

MinhDu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, and friendly staff. This is the 4th time I stayed at this hotel.
Stayed 2 nights in Dec 2023

2/10 Terrible

Li wen

Stayed 1 night in Dec 2023

10/10 Excellent

Satinder

Stayed 1 night in Dec 2023

6/10 Okay

Jack

Stayed 15 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Uyen Nhi on Feb 22, 2024
It's average & look ok. The staffs are very polite, friendly and helpful. The things I don't like are food in the neighborhood. Also, the surroundings hotel are dirty.

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Response from Uyen Nhi on Feb 22, 2024
Dear Sir/ Madam, The first word on behalf of the entire hotel staff The Airport Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During your stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Best Regards, Front Office THE AIRPORT HOTEL

8/10 Good

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
In a typical side Vietnamese street where many local eateries enticed. Decided on BBQ but would also consider the hotpot. Staff at the hotel super lovely. Our security door man soo cute with the biggest smile and helpful manner. All good.
Stayed 1 night in Nov 2023

10/10 Excellent

DEREK

Stayed 1 night in Nov 2023

10/10 Excellent

robert

Liked: Staff & service, amenities, property conditions & facilities
I was stuck in HCMC for five days trying to get my visa clearance to Australia. Every staff member was so friendly in the time, offering sympathy and help when needed. Struck a great relationship with the doorman, even though his English was as good as my Vietnamese!. Kind of a loud area, but very quiet in the room!
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We needed a spot to stay before an early am departure and the location of the hotel was very convenient - close to the airport. The staff was friendly and helpful but the room was in pretty worn condition.
Stayed 1 night in Nov 2023

6/10 Okay

Daren

Liked: Cleanliness, staff & service
Adequate airport hotel, but feels a bit tired. Friendly staff on check-in and in the breakfast room. I did walk to the hotel from the international terminal but would recommend using a taxi or Grab, which takes a few minutes and costs a few dollars.
Stayed 1 night in Oct 2023