Dear Beloved Guest,Chill sincerely thanks you for leaving thisvaluable comment. Your satisfaction is our top priority. We hope you have a comfortable time experiencing the hotel's services. We hope to have the opportunity to welcome you in the near future. Wishing you and your family always safe and healthy The Chill Team

We are very sorry for the inconvenience you experienced,To avoid unnecessary misunderstandings, we would like to answer as follows:All of our rooms have smoke alarms, so it's very rare for guests to smoke in the room, the strange smell in your room may be the smell of wood or the smell of essential oils that previous guests have used.Open the window and Using the air conditioner will quickly deodorizeAfter receiving your room information, the night shift staff offered to use an essential oil diffuser to inhale or find a suitable method, but the female guest refused and said "it's okay, I just don't want to be c charged for smoking."The following days there was absolutely no response, and your 2-room group also extended yours stay by 1 day.So, It's not right that the staff did not care, I think there's a misunderstanding here.We appreciate that and will try to improve the service even better in the future.Best regards

Thank you for your stay and we are happy that you love our room and hospitality. We know that there is still a lot room for improvement. Hope to welcome you and serve you again next time. Take care our friend.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay and praise, we are very happy when we heard that. Honestly, there is still a lot rooms for improvement. We hope to give you a better service next time.

Thank you for your stay and feedback, we are very happy when we heard that. Honestly, there is still a lot rooms for improvement. We hope to give you a better service next time.

Thank you for your stay and feedback. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and feedback, We will not stop learn and improve service, We hope see you next time and give you best service, See you soon.

Thank you for your stay, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

Thank you for your stay, we hope have a chance welcome you next time and give you best service.

Thank you for staying. We know that there is still a lot of room for improvement. I hope to provide you with better service next time.

Thank you for staying. We know that there is still a lot of room for improvement. I hope to provide you with better service next time.

Thank you for staying. We know that there is still a lot of room for improvement. I hope to provide you with better service next time.

We are very appreciated about your reviews, we really hope we will have a chance to welcome you on next time, We will not stop learning and improving our service to make sure it will be more better in the future. Thank you again and See you next time.

We are very appreciated about your reviews, we really hope we will have a chance to welcome you on next time, We will not stop learning and improving our service to make sure it will be more better in the future. Thank you again and See you next time.

Thank you for your stay, We hope have a chance welcome you next time and give you best service.

Thank you for your stay. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and feedback, We know in there have a lot of things need to improve, Hope see you next time and give you best service.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Dear Beloved Guest,Chill sincerely thanks you for leaving thisvaluable comment. Your satisfaction is our top priority. We hope you have a comfortable time experiencing the hotel's services. We hope to have the opportunity to welcome you in the near future. Wishing you and your family always safe and healthy The Chill Team

Thank you for staying and feedback. We know that there is still a lot of room for improvement. I hope to provide you with better service next time.

Thank you for your stay and praise, we are very happy when we hear that, We know that there still have a lot of things need to improve, We hope see you next time and give you best service.

非常感謝您的評價，我們非常希望下次有機會歡迎您。我們將不停止學習和改進我們的服務，以確保將來會更好。 再次感謝您，並祝您假期愉快，

Thank you for your stay. We know that there is still a lot room for improvement. We hope to give you a better service next time.

您好，感谢您的入住和评价，我们深切感谢和报歉。我们会提升所有的不足，希望下次不会再让您失望。

Thank you for your stay and praise. We know that there is still a lot room for improvement. We hope to give you a better service next time.

Thank you for your stay and feedback, We will not stop learn and improve service, We hope see you next time and give you best service, See you soon.

Thank you for your stay and feedback, We will not stop learn and improve service, We hope see you next time and give you best service, See you soon.

您好，当知道您对我们的服务和房间都满意时，我们很心慰和开心。感谢感恩您的入住。希望下次再能相会