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Reviews of Zen Dream Home by Sazi

3 out of 5
Zen Dream Home by Sazi
176/10 Ly Tu Trong Street, District 1, Ho Chi Minh City, Ho Chi Minh

Reviews

6.6
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 4 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is the first review I've left on Expedia, just to warn others. Do not stay at this property. It is filthy. When we went to stay, the floor had recently been mopped but the bed had not been changed although it was made. There were stains from phlegm and hair through the bed. It was disgusting. When left immediately after booking another Hotel. Due to a language barrier, we could not explain why. We later sought a refund through Expedia, which was refused by the Hotel as a late-cancellation. So not only is the Hotel unfit for purpose, you will not be given a refund.

4/10 Poor

Geir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare hotel
Terrible room with a view to neighbour buildings. Gaudy looking with a love sofa. If they ever clean the room, it must be very superficial. Hot water one day out of 7. No tv channels, only Internet. To top that the military came and kicked us out the last night. Owner didn't have a license to operate or didnt pay off the right person. 3 hours wasted. No room service at all
Stayed 7 nights in Nov 2022

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was amazed at how much i liked this place. I will definitely come back. Only bad thing was the hotel is on a one way street. During traffic it was very bad to get to and from the hotel.
Stayed 1 night in Jan 2020
Response from Hotel Management on Feb 3, 2020
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Cicilia Saigon Hotel & Spa

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Hotel management on Feb 3, 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday at our hotel and we are happy to receive your comments. Could you share with us more about the experience when you stay with us? We will note your feedback will be forwarded to the relevant departments for a suitable quality improvement review. We already look forward to the pleasure of welcoming you again! Sincerely, Hotel management

6/10 Okay

masato

Stayed 7 nights in Nov 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 3 nights in Feb 2020
Response from Hotel management on Feb 18, 2020
Dear Sir/Madam, Thanks for sharing feedback about your recent stay and we are happy to receive your comments. We hope that you can share more reviews. Your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We already look forward to the pleasure of welcoming you again! Sincerely, Hotel management

8/10 Good

えみ, 日本

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
基本的には良い。ちょっと部屋が暗いけど、シャワーのお湯も暖かかったし、強かったし、静かだったと思う。 あまり長い時間の滞在じゃなかったけど、寝るだけとかなら十分いい。
Stayed 1 night in Jan 2020
Response from Hotel management on Feb 3, 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We have noted your feedback and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

6/10 Okay

Mulder, hongkong

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
水壓不行，熱水不足特別是凌晨。mini bar 除了第一天，一直沒有補，我可是加了錢可以用free mini bar. 保險箱沒有指示説明怎么設密碼，郤放了二把實體鎖匙。而且沒有面紙，我只好自己去便利店買。肥皂也沒有，洗澡用品只有洗發水及護髮，那洗身體怎么辦，還是自己去買。 電視用三星，可以連手機看netflix youtube, 上網很快值得一讚。 冷氣很足，地點也方便，四周都有東西吃，最後吐槽一點，巷口大門會鎖上，房間鑰匙一把開自己房門一把估計開巷口的鎖。但是出門我都把鑰匙放前臺，晚上才十二點多回來就傻眼了，好在网絡卡有附通話功能，打去叫保安大叔來開。看裝修應該很新，硬體ok但軟體差很多。
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019