Dear Jinha, Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Best Regards, Management Team

We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your experience falls far below the standard of service we aim to provide to all of our guests, and we deeply regret any inconvenience or disappointment these issues may have caused you.

Thank you for taking the time to share your feedback with us. We're glad to hear that the accommodation with three beds suited your needs. However, we apologize for the shortcomings you experienced with our breakfast offerings and the quality of our coffee. Providing a satisfying breakfast experience is important to us, and we're disappointed to learn that we fell short of your expectations in this regard. Your comments will be shared with our team as we work to improve our breakfast selections and ensure that our coffee meets our guests' standards. Regarding the room being partially below ground, we apologize if this aspect of your stay was not to your liking. We understand that preferences vary, and we appreciate your feedback on this matter. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.

Thank you for choosing to stay with us!

Thank you for choosing to stay with us!

Thank you for sharing your detailed feedback with us. We sincerely apologize for any shortcomings you experienced during your stay. While we're thrilled to hear that our front desk staff left a positive impression with their personable service, we're disappointed to learn about the issues you encountered with the cleanliness of your room's bathroom and the temperature of the hot water. Please rest assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams to ensure that such lapses are not repeated in the future. We hope you'll consider giving us another opportunity to exceed your expectations in the future.

Thank you for choosing to stay with us!

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay with us.

Dear Karen,Thank you for sharing your experience with us. We are very disheartened to read about your experience with us. Please accept our sincere apologies. We certainly empathize regarding the points you mentioned in your review that you experienced. We will investigate each issue that you have noted to correct and improve our hotel and services. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

Dear Baylie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

Thank you Teresa!

Thank you Wendy!

Thank you Nora!

Thank you Adam!

Dear Roze,We do offer Housekeeping service to anyone who requests it in the morning. We apologize for any inconvenience this caused. We keep a sign at the desk stating that for guests! Hope to see you again in the future!

Thank you for your review Jaime!

Thank you for your review Vicky!

Thank you so much Cheri!

Thank you Trevor!

Dear April,Thank you for your review! We apologize greatly for the inconvenience you had during your stay. I did speak to the desk clerk the following day and let him know to make sure he delivers blankets to rooms for the future. He is fairly new and had left it at the desk for you. We do our very best to handle situations outside of the building and do have security on call for any issues that may arise. Thank you for bringing these situations to my attention. We hope you stay with us again!

Thank you so much Brandon!

We take your comments into great consideration! Thank you for the wonderful review.

Thank you for the great review!

Thank you for your review Jesse.

Thank you for the wonderful review Cheryl! I am happy to hear we were able to accommodate!

Sorry to hear you had a bad experience Alexis. We hope in the future you have a better stay!

Dear Nicole,Sorry you were not better informed about the deposit requirements by the website. We follow standard hotel business practices and do charge a deposit upon check in for all guests which is fully refundable as long as no damages occur in the room.

Thank you Dottie!

Thank you for choosing to stay with us!

Dear Debra,I am so sorry to hear you didn't have a good customer service experience. I personally will discuss this with my evening clerk to make sure it doesn't happen in the future with other guests. We hope you will visit us again!

Thank you for choosing to stay with us!

Dear Alexis,I am saddened to see you had a less than enjoyable experience at our property. We hope to regain your business in the future!

Thank you so much James!

Thank you for your review Arnold!