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Reviews of Motel 6 Newport News, VA

2 out of 5
Motel 6 Newport News, VA
797 J Clyde Morris Blvd, Newport News, VA

Reviews

6.0
Rating 10 - Excellent. 100 out of 558 reviews" "
Rating 8 - Good. 138 out of 558 reviews" "
Rating 6 - Okay. 112 out of 558 reviews" "
Rating 4 - Poor. 66 out of 558 reviews" "
Rating 2 - Terrible. 142 out of 558 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations that were done to the Motel 6 were very good and is. A wonderful night or weekend stay. For business, vacation, or just to getaway.
Stayed 1 night in May 2024

8/10 Good

Iyana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Bathroom wasn’t really clean butttt everything else was good!
Stayed 1 night in May 2024

4/10 Poor

Juicy

Liked: Cleanliness, staff & service
Stayed 11 nights in May 2024

6/10 Okay

George

Traveled with family
Disliked: Amenities
This is one of the cleaner motels in the area in the under $125 per night price. Everything worked and everything was clean. There appear to be some locals that live here that are not too quiet and there is a guy living here and he keeps his dog in his SUV but otherwise I had no complaints.
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Clayton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet getaway
Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Elkan

Stayed 1 night in Mar 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 7, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Regina

Disliked: Cleanliness
Everything what wrong
Stayed 2 nights in Feb 2024

2/10 Terrible

Lateefah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They dont offer breakfast.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Joseph, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Kyia

Stayed 1 night in Sep 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my rest here. Very clean rooms. Very friendly people. Just wish the bedding was softer. Overall it was a great stay and now i don't see them on hotels.com.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Jason

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and nobody bothered us
Stayed 7 nights in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

4/10 Poor

Alvin

Liked: Property conditions & facilities
Disliked: Room comfort
Need pest control maintenance
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Alvin,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Kyia

Stayed 1 night in Sep 2023

8/10 Good

Neyda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good for sleeping time. In general if I have to stay short time trip. I'll booking again
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Neyda, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

William

Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Darwin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad
Stayed 1 night in Aug 2023

10/10 Excellent

Azir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good for me just the floor kinda dirty
Stayed 6 nights in Jul 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Azir, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Ecellent area. Accessible parking.
Stayed 3 nights in Jul 2023
Response from Nancy Y. on Aug 15, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Gabriella Y

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wouldn’t let the guest check in even though I paid in full for the room. Seeking refund.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Aug 15, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Stanley

Traveled with family
Clean, quiet, get what you pay for hotel !
older hotel, no upgrades, you basically get what you pay for. No morning coffee, however, daily maid service. No shampoo or lotion, however, daily soap and clean towels. Would stay here again, however, don't expect "extras". Basic , clean, get what you pay for hotel.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Stanley,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Andrea

Stayed 1 night in Jul 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good budget motel. Easy access to major roads. Clean. My only problem was the shower head was clogged and very little spray. I reported defect to room service maid but problem not repaired. Could have been resolved in 5 minutes with new shower head.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Charles, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Jason

Traveled with partner, Traveled with family
The bed was very uncomfortable and the mattress had rips and tears in it. The mattress was stained and did not seem clean. Also, the floor in the hotel room was very sticky. I checked out of the room a day early because I did not feel comfortable staying in such an unclean room.
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Jason,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Darrell

Traveled with partner
Disliked: Staff & service
They ended our room with out our permission and presence
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Darrell,Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Amanda Elllen

Stayed 1 night in Jul 2023

8/10 Good

YuLonda

Traveled with partner
Good place
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi YuLonda, Thank you for positively rating your stay!! Maz K. #Team6

2/10 Terrible

mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, check in was easy. Got to our room, microwave had been stolen and door previously kicked in and deadbolt would not latch. Went to front desk asked for another room. Had to wait first for maintenance to attempt to repair door. Could not be repaired, moved to another room. The new room was obviously a smoking room and I had paid for nonsmoking. It stunk. Went back to desk to ask for a room change because my children and I did not want to smell cigarette smoke and was told that it was not a smoking room but there was nothing they could do about people smoking in it previously and was given some febreeze spray. There is a difference between a room occasionally smoked in and one smoked in all the time. The spray did not help. Upon further examination of the room, turns out the mini fridge in this room did not work and the bathroom door wouldn’t close. At this point I gave up. We decided to spend as little time at our room as possible. But it doesn’t end there, on our final morning when we got up to leave, another guest of the motel (im assuming) decided to smash a beer bottle next to my car door which had to be removed from under my vehicle before I could leave. Worst motel experience ever!!!!!
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Mark, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It's was ok
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ruth

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia and was charged 32.00 more when I arrived I checked out 10:45 am the day I was suppose to They charged me a extra day that I was not there .. I didn’t go to office on check out but the maids were at the door when I left. They will not refund my money. I paid cash for the two nights I booked and was I’ve charged total of 209.78 then Sunday the day I left they charged me 88.39. I have contacted my bank and the BBB .. it was the worse place I ever stayed in and obviously don’t care if they commit fraud on your debit card !!
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Ruth,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Poor

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff tried to deny my son's military dependent ID saying that it was not a "real ID". That was the first of many issues we had with them some of the issues where; gum stuck to the night stand, dirty sheets, the door not shutting correct just to name a few. Don't waste your time staying here.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Victoria, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Dough

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Terrible… couldn’t get enough linen. The door had a whole were it looked like it had been kicked in… the tub was nasty and broke. I guess you get what you pay the price for 😩😩😩😩
Stayed 2 nights in Jun 2023
Response from Nancy Y. on Jun 13, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money, clean rooms and courteous staff
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Kelly,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Needs to be updated. Furniture was peeling or broken. Alot of cigarette burns on furniture an linens. Smoke smell filled the air. Staff wasn't that friendly.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Traveler, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. Maz K. #Team6

10/10 Excellent

Teshayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Felicia

Stayed 2 nights in Apr 2023

8/10 Good

Kaylen

Liked: Staff & service, amenities
Stayed 1 night in Apr 2023

6/10 Okay

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Remote
Stayed 1 night in Apr 2023

2/10 Terrible

Erin

Stayed 1 night in Apr 2023

2/10 Terrible

Raul

Disliked: Amenities, property conditions & facilities
Terrible!
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 24, 2023
Hi Raul,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023