Dear Logan, We apologize for the inconvenience you experienced with your room key. Your satisfaction is important to us, and we regret any inconvenience caused by the issue with the key card. We appreciate your patience and understanding as we worked to resolve the issue. Please know that we will address this matter to ensure a seamless stay. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.Sincerely,Hotel Management

Dear Lavar, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear James, Thank you for being a guest at our hotel. We are deeply sorry to hear about the multiple issues you experienced during your stay. Please accept our sincerest apologies for the inconvenience caused by the condition of the rooms and the lack of cleanliness. Your feedback is taken seriously, and we will share these matters with our team to ensure such instances are not repeated. We understand your disappointment and are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Nancy, We sincerely apologize for the challenges you encountered during your stay. We deeply regret any inconvenience caused by the odor and cleanliness issues in your room. Your feedback is invaluable, and we take it seriously. Rest assured, we will address these matters internally to prevent any recurrence. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with an improved and more comfortable experience.Sincerely,Hotel Management

Dear Amy, Thank you for reviewing our hotel. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Garth, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. We take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and understanding and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear Asutosh, Thank you for sharing a review of your stay. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's important that you have a positive experience, and we apologize for the issues you encountered. We'll work to ensure better communication in the future and address cleanliness concerns with our team. Thank you for staying with us, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Polly, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your reservation upon check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Your feedback is invaluable, and we will use it to handle such situations better in the future. We hope to have another chance to provide better service the next time you visit this area. Sincerely,Hotel Management

Dear Wendy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Alexander, Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations. We apologize for the several issues you encountered during your stay, and we will be sure to share your concerns with our appropriate teams to resolve them immediately. On a positive note, we’re glad you found our location convenient. We appreciate your feedback, as it helps us identify areas to improve. We hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management

Dear Anthony, We regret that your recent stay at our hotel did not meet your expectations. Your feedback is highly appreciated, and we apologize for any inconvenience you may have experienced during your visit. Your opinion matters greatly to us, and we are dedicated to addressing your concerns to ensure that each guest receives top-notch service and care. We hope you will give us another chance to provide you with the exceptional experience you deserve on your next visit.Sincerely,Hotel Management

Dear Laurie, Thank you for bringing your concerns to our attention. We sincerely apologize for the rude behavior you experienced from our front desk staff and the inconvenience caused by the lack of available cookware in your room's kitchen. We take your concerns seriously and will address them with our team to ensure a better stay for guests in the future. We're also sorry to hear about the ant infestation in the kitchen. We take issues like this very seriously and will be sure to have our pest control team address the issue immediately. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback as it helps us continue to improve our services. We will address this concern with our housekeeping associates so this does not happen again. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Janet, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Heather, Thank you for the feedback on behalf of our team at Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.Sincerely,Hotel Management

Thank you Anita. We here at Technology Dr. are always delighted to hear that are efforts are actually paying off to those that stay with us. We look forward to seeing you again.

Dear Clarence, Thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we apologize for the delay. We appreciate your feedback and will use it to help us better our guest services. Thank you, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Thank You Tevin as always it's been a pleasure having you as our guest

Dear Sara, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. We will address this concern with our housekeeping associates so this does not happen again. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Tevin, Thank you for being our guest and for taking the time to review your experience at our hotel. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associates, Kristen and Cameron. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Michele, Thank you for the wonderful comments regarding smooth check-in and courteous staff. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Shelly, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to your next stay with us.Sincerely,Hotel Management

Dear Tonda, we are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city. Sincerely, Hotel Management

Dear Jacob, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

Dear Martha, first and foremost, we apologize for the inconvenience you experienced during your stay with us. Delivering a clean, comfortable, and home-like stay is our top priority, and we are having a conversation with our Brand leaders as we look ahead, budget, and plan for future updates and renovations. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

Dear Crystal, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management

Amy, thank you for your candid evaluation. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Maria, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the oversights when cleaning your guest room. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the attentive service our front desk associate delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Ermin, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit the area. Sincerely, Hotel Management

Todd, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management