스튜디오, 퀸사이즈침대 2개, 금연 | 필로우탑 침대, 책상, 암막 커튼, 다리미/다리미판

익스텐디드 스테이 아메리카 스위트 캔자스 시티 컨트리 클럽 플라자 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1005개 이용 후기 중 180개" "
평점 8 - 좋아요. 1005개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 210개" "
평점 4 - 별로예요. 1005개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 159개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Kathy

단체 여행
I reserved a non-smoking room with 2 queen beds.They said they were out of queens, so they gave us 2 full beds, and CHARGED me for 2 queens. I am not happy! I should not have to pay for something I didn't get!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Kathy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

2/10 - 너무 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

PATTY

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled horrible. I’ve stayed at other Extended Stay and never this bad.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 6일
Dear PATTY, Thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

10/10 - 훌륭해요

Sheena

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast wasn’t nothing to look forward to more like snacks for breakfast not breakfast and the ice machine didn’t work
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Dear Sheena, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to see your generous rating; however, we apologize for any disappointment caused. We appreciate your comments regarding our complimentary grab-and-go breakfast and the ice machine. We will share your valuable insights with our team to ensure a more fulfilling experience moving forward. Thanks again for being our guest; we hope to welcome you back soon for the seamless visit you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Leo 님, Ridgdedale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Scenery from window was of rrmpty lot with homeless items. . .cart and storage.. To clarify.location was next to parking lot and between 2 buildings. Really , ,no one.noticed? ELevator needs to be fixed. When I tried to go DOWNSTAIRS ON ELEVATOR ONE ELEVATOR ALARM GOES OFF. EARLY IN AM.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 8일
Dear Leo, We are sorry to hear about the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the scenery from your window and the elevator. Your feedback is valuable to us, and we have addressed these concerns with our team to ensure improvement and a more convenient stay. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations in this instance. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management

8/10 - 좋아요

Sheena

아이를 동반한 가족 여행
It’s cool the construction is terrible but I’m enjoying my stay
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Sheena, We are pleased to receive your feedback regarding your recent stay. While we are sorry to hear that the ongoing construction work caused some inconvenience, we appreciate your positive outlook and determination to enjoy your stay. It was such a pleasure to host your visit, and we want to thank you for choosing us. We look forward to many more visits with you!Sincerely,Hotel Management

4/10 - 별로예요

Danielle Rose

Water doesn’t switch to shower, back door doesn’t lock.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Danielle, Thank you for being our guest. We regret any inconvenience that may have been caused and apologize for the situation. We will convey these concerns to the proper individuals, and we thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

2/10 - 너무 별로예요

HEATHER

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our vehicle was broken into in the parking lot overnight, the window was completely smashed out with glass everywhere. The employees here were very nice and helped us tape plastic over the window and clean glass up. The hotel itself was dirty and smelled bad- our room smelled so strongly I was unsure if we were going to stay. The bathtub dripped, the floors were dirty and the cabinets were broken and in disrepair. This is by far the worst experience I've had staying in a hotel.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear HEATHER, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ahmed

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheap and dirty building.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Ahmed, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We have brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Kansas City.Sincerely,Hotel Management

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Curtain in the room was damaged and to small for the window.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jessica

출장 여행, 가족 여행
Room needed to be cleaned
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Jessica, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience in your room due to a few housekeeping oversights. We will review this issue with our team to ensure a much better future stay; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Maxine

2024년 1월에 1박 숙박함

4/10 - 별로예요

Jo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was great but rooms have no coffee ot tea makers due to loss, heat was questionable on working and staff even said that could be the case so hey we have more blankets.....and bugs several bugs in the room. It seems clean enough but bugs
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Dear Jo, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

6/10 - 괜찮아요

Zane

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming and hospitable staff. However, the heater in my room was broken (made a loud noise, blew cold air) and the temperature was extremely cold. I had to ask for 2 additional blankets to stay warm during the night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Zane, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink dripped the whole time and the toilet didn’t flush. Manager was very rude.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has to be one of the worse I’ve ever stayed at. The breakfast is a joke muffins and still granola bars. The bathroom sink dripped all night. The toilet wouldn’t flush. The manager was very rude.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lee

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room was not swept good enough but everything else was good
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 11일
Dear Lee, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We have noted your feedback about cleanliness and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Joel

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Joel

2023년 11월에 1박 숙박함

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Joel

2023년 11월에 1박 숙박함

4/10 - 별로예요

Shelbi

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No blanket on the bed. A sheet topped with another sheet. Very uncomfortable and cold. the room was clean and the check in was easy.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 20일
Dear Shelbi, Thank you for sharing your feedback about your recent stay. We're pleased to read that the check-in process was easy and that you found the room clean. However, we sincerely apologize for the oversight regarding the missing blanket and regret any discomfort caused. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

2/10 - 너무 별로예요

Jessica

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Joel

2023년 11월에 1박 숙박함

8/10 - 좋아요

Chandler

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 8박 숙박함

8/10 - 좋아요

Joel

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Phoebe

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're looking for a comfortable bed to sleep in and hot water for a shower, this is not your place to stay. The staff was super friendly and the check-in was easy, though.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Phoebe, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including us in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

4/10 - 별로예요

Rebecca

가족 여행
별로예요: 직원 및 서비스
I went to the front desk and asked for clean towels and was told that I needed to bring my dirty towels to them first to exchange for clean towels! I’ve never had to do this at any hotel I’ve ever stayed in!
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Rebecca, Thank you for choosing us and sharing your feedback. Thank you for sharing your experience. We understand your concern and appreciate your feedback. While our towel exchange policy may be different, it's aimed at providing better service to our guests. Your comments help us in refining our procedures. We hope you enjoyed the rest of your stay, and if you choose to revisit us, please don't hesitate to ask our staff for any assistance you need. Your comfort is important to us.Sincerely,Hotel Management

4/10 - 별로예요

William

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Over Priced Accommodations
The night stand was broken. The lamps and chairs needed to be replaced. Breakfast consisted of 3types of granola bars, instant oatmeal and mini muffins. Coffee or hot chocolate. No juice or water was available. The room needed room darkening curtains to block the bright lights in the parking lot.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear William, Thank you for choosing us and sharing your feedback. We appreciate your valuable feedback and understand the importance of well-maintained facilities and an improved breakfast offering. While we work within certain limitations, we are committed to making the necessary improvements to enhance our guests' experience. Your comments will be shared with our team to help us continue striving for excellence. We look forward to welcoming you back in the future with a more comfortable and enjoyable stay. Sincerely,Hotel Management

4/10 - 별로예요

Sara

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proprty was old and room was dirty. Kept our shoes on anytime when not sleeping as the floors were filthy and everything was dingy. Many areas smelled like smoke. There was a smoke detector in the hallway that kept beeping due to a low battery. One night when we came back to the room there was a person sitting in the hallway (obviously not a guest) asking anyone who passed for a cigarette or money to buy cigarettes. I am assuming they were homeless as their clothes were dirty and they had awful body odor. I am not trying to pass judgment on them, however, it was pretty obvious that they did not have a room at the hotel and had just walked in and were attempting to sleep in the hallway.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear Sara, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 - 별로예요

Evanda

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean; however, the hall way was smelly and dirty.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 20일
Dear Evanda, Thank you for staying with us and taking the time to share your review. While we are pleased that you found your room clean, we apologize for any oversight in our hallways, and remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleased
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Sean

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Janon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alliyah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Alliyah, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

8/10 - 좋아요

Shaneika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Angela

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place needs some TLC in the rooms. Our room had been smoked in, even though it is a non-smoking facility. The staff sprayed and tried to help but it was pretty heavy. Dated but we only needed a 1 night stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

4/10 - 별로예요

jeff

2023년 9월에 2박 숙박함

8/10 - 좋아요

THOMAS 님, OMAHA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful and helpful staff. My only concern was unusual alerts one of the elevator cars chirped several times.

8/10 - 좋아요

Gretchen

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Joel

2023년 8월에 1박 숙박함

4/10 - 별로예요

Charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Louis

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Barinder

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

8/10 - 좋아요

Victor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Victor, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

KIMBERLY

2023년 8월에 1박 숙박함