외관

홀리데이 인 익스프레스 시카고-다우너스 그로브, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 936개 이용 후기 중 348개" "
평점 8 - 좋아요. 936개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 936개 이용 후기 중 154개" "
평점 4 - 별로예요. 936개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 936개 이용 후기 중 61개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Joetta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was GREAT.... room was convenient and clean even under the construction. The STAFF from the front desk to the kitchen was NICE AND VERY PROFESSIONAL. KEEP up the good work we will be returning on the next trip. Thank you
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Joetta,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great experience with our staff and found your room convenient and clean despite the construction. Providing exceptional service is our top priority, and we're glad our team exceeded your expectations. Your support means the world to us, and we can't wait to welcome you back on your next trip!Sincerely,Hotel Manager

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and luxurious feel! My wife and I will definitely put this on one of our places to go! Highly recommend!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Anthony,Thank you for your excellent review! We're thrilled to hear that you and your wife enjoyed the clean and luxurious atmosphere of our hotel. It's wonderful to know that we've made a positive impression on you both, and we appreciate your recommendation. We look forward to welcoming you back for another memorable stay in the future!Sincerely,Hotel Manager

10/10 - 훌륭해요

Kimberly

Updated rooms
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Kimberly,Thank you for your excellent review! We're thrilled to hear that you enjoyed our updated rooms during your stay. Providing modern and comfortable accommodations is our priority, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Dudley

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveling with a school group and management gave away several.rooms that were reaerved causing us to split the group, chaperones and ultimately causing additional bus time needed. They corrected fornsecind night Was there at 5pm and rooms wer still there gave away a couple of.hours later and kids had to be bused at 1230 in morning somewhere else
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Dudley,We deeply apologize for the inconvenience and frustration caused by the mismanagement of your group's reservations. Your experience does not reflect the high standards of service we aim to provide. We understand the impact this had on your trip and sincerely regret the disruption caused to your group's plans. Rest assured, we will address this issue internally to prevent such occurrences in the future. Please accept our sincerest apologies, and we hope to have the opportunity to make it right if you choose to stay with us again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Ted

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Ted,Thank you for the fantastic perfect rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again for another outstanding stay in the future! Safe travels!Sincerely,Hotel Manager

10/10 - 훌륭해요

Anderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙂🙂
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Anderson,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front was super nice they are remodeling but it was a good stay
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Michelle,Thank you for your kind words! We're delighted you enjoyed your stay despite our ongoing remodeling. Our team works hard to ensure a pleasant experience, and it's rewarding to hear that our front desk left a positive impression. We appreciate your understanding and hope to welcome you back to our updated facilities soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Felicia

연인과의 여행
좋아요: 편의 시설/서비스
Bed sleep great
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Felicia,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a great night's sleep on our bed. Your comfort is our priority, and we're delighted to have contributed to a positive experience. We look forward to providing you with another restful stay during any future visits. Safe travels!Sincerely,Hotel Manager

10/10 - 훌륭해요

Mary

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Mary,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

6/10 - 괜찮아요

Lynol

좋아요: 직원 및 서비스
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Lynol,Thank you for your feedback. We appreciate your honesty and apologize that your experience did not meet your expectations. If there are any specific areas where you feel we could improve to earn a higher rating next time, please let us know. Your satisfaction is important to us, and we're committed to making your future stays more enjoyable. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Construction was going on and very loud while trying to eat breskfast
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear David,I apologize for the inconvenience caused by the construction noise during your breakfast. Your feedback is crucial, and we're sorry that this impacted your experience. We'll address this issue to ensure a more peaceful and enjoyable environment for our guests in the future. Thank you for bringing it to our attention, and we appreciate your understanding. If your travels bring you back, we hope to provide a much-improved stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Prem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is very clean place due to recent renovation. Value for the money!!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Prem,Thank you for taking the time to share your positive review! We're delighted to hear that you found our place very clean, and the recent renovation added value to your experience. Your feedback is greatly appreciated, and we hope to welcome you back for another excellent stay in the future! Safe travels!Warm Regards,Hotel Manager

6/10 - 괜찮아요

Jorge Humberto

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
El hotel está en remodelación y tiene un aspecto fatal El servicio de recepción es deficiente El cuarto en general bien
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Jorge Humberto,Thank you for sharing your feedback. We apologize for any inconvenience caused by the ongoing remodeling process, and we appreciate your patience during this time. It's encouraging to hear that you found the room generally good. However, we're sorry to hear about the poor reception service. Your comments are valuable, and we'll address these concerns to ensure a better overall experience for our guests. If your travels bring you back, we hope to provide an improved stay. Thank you for your understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sargis

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Sargis,Fantastic! We're thrilled to hear that you had a wonderful experience, and we appreciate your perfect 5 out of 5 rating. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable, and we look forward to hosting you again for another excellent stay!Sincerely,Hotel Manager

10/10 - 훌륭해요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Bethany,Thank you for the incredible ten-star rating! We're thrilled to hear about your extraordinary experience at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to maintain the highest standards of service and comfort for all our guests. It was an honor to host you, and we eagerly look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Saleem

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Saleem,We appreciate your feedback and are disappointed to learn that your experience fell short of expectations. We would love to understand more about the aspects that led to a 2-star rating. Your insights are valuable in our continuous efforts to improve. If you have specific concerns or suggestions, please feel free to share. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Saleha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I wish they specified that there was construction on the property. It was a pretty big surprise when we got in. The AC was soooo loud. When we turned it off, the room got super hot. And then when we turned the AC on, it was cooler but hard to sleep cuz it’s so loud. And the AC would turn on and off itself throughout the night, so if we ended up falling asleep while it was quiet, we’d wake up again when it turned on. Vicious cycle.
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Saleha,Thank you for sharing your concerns. I'm sorry to hear about the inconveniences you experienced during your stay. It's clear that the construction noise and issues with the AC affected your comfort, and I apologize for any disruption this may have caused. We appreciate your feedback, and we'll make sure to address the concerns you've raised. Providing a quiet and comfortable environment for our guests is important to us, and we'll work to ensure that such issues are resolved. Your satisfaction is valuable to us, and we hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Manager

8/10 - 좋아요

Patricia 님, Saugatuck

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property is undergoing a renovation which was not mentioned when I booked my stay.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Patricia,We apologize for any inconvenience you experienced due to the ongoing renovation, which was not communicated during your booking. Your feedback is important, and we'll take steps to improve our communication regarding renovations and ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope that you'll consider staying with us again once the renovation is complete for an improved experience.Sincerely,Hotel Manager

8/10 - 좋아요

Alfonso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Todo muy bien, solo que había reparación en el lobby y era incómodo entrar al hotel , al desayunar igua. Pero supongo es temporal aunque hubiera Sido bueno saberlo antes de reservar . Todo el personal muy bien, la sra del desayuno muy amable. Desayuno muy completo.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Alfonso,Thank you for sharing your positive feedback about your stay. I'm glad to hear that overall, your experience was good, and you enjoyed the complete breakfast and the friendly staff. I apologize for any inconvenience caused by the lobby repair work, and I appreciate your understanding that it's a temporary situation. Your comments are valuable, and we'll use them to improve our services and communication to guests in the future. We look forward to providing you with an even more pleasant stay should you choose to visit us again. Your satisfaction is important to us.Sincerely,Hotel Manager

6/10 - 괜찮아요

Mirtha

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property does not list all the construction going on. Staff is not at front desk so you have to wait and see where they are to ask a question.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Mirtha,We apologize for any inconvenience you experienced during your stay. The lack of information about ongoing construction and the absence of staff at the front desk are issues that we take seriously, and we will work to address them promptly to improve our guest experience. Your feedback is important, and we hope you might consider giving us another opportunity to provide a more satisfying and convenient stay in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Mershant

Room
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Mershant,Thank you for staying with us and the positive feedback. Your appreciation of the room and overall stay is very encouraging. Guest satisfaction really makes us proud and boosts the morale of our staff. We are privileged to have guests like you and look forward to welcoming you again.Best Regards,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Felt like I was staying in a construction site.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 13일
Dear Guest,Thank you for sharing your thoughts. We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we regret that you had this impression. We aim to provide a comfortable and pleasant environment for our guests, and we'll address any ongoing construction concerns to ensure a more enjoyable stay in the future. Sincerely,Hotel Manager

8/10 - 좋아요

Nia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Nia,Thank you for your rating. We appreciate your feedback, and we're pleased to see that your experience was generally positive. If you have any specific suggestions or comments to help us improve, please feel free to share. We look forward to serving you again in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Jack

가족 여행
Construction so they are trying to improve the property
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Jack,Hello! It's great to hear that the property is undergoing construction to make improvements. We appreciate your understanding and patience during this period of enhancement. We look forward to providing an even better experience for our guests once the improvements are completed. If you have any specific comments or suggestions, please feel free to share. Thank you for your feedback!Sincerely,Hotel Manager

8/10 - 좋아요

Steve

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm glad to see work is being done
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Steve,Thank you for your review. We appreciate your observation and are glad to hear that you noticed the ongoing efforts to improve our hotel. We are committed to providing a pleasant and comfortable experience for all our guests, and your feedback encourages us to continue our work. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Wilmer

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It is under renovation
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Wilmer,Thank you for your review. We apologize for any inconvenience caused by our ongoing renovations. We understand that it can be disruptive, and we appreciate your understanding during this time. Our goal is to create an even better experience for our guests, and we hope to have the opportunity to welcome you back once our renovations are complete. Thank you for choosing our hotel.Sincerely,Hotel Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 7일
Dear Eric,Thank you for your stay and the ten stars.Hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

2/10 - 너무 별로예요

Paticia

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Paticia,I'm sorry to see that your experience was not up to your expectations. If you'd like to provide more details or specific feedback about your stay, I'd be happy to try and assist with any concerns you may have. Your feedback is important, and we aim to improve our services based on guest experiences.Sincerely,Hotel Manager

8/10 - 좋아요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Wait until they finish remodeling!
We arrived to discover that the hotel is finishing up a renovation cycle — the rooms are mostly done, but missing an easy chair; the lobby has noisy construction all day; and the parking lot is being resurfaced. The end result will be worth it, I’m sure. But the goody bag with a few pieces of candy did not make up for the inconvenience!
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 30일
Dear Adrienne , Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

6/10 - 괜찮아요

Plamen

2023년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 30일
Dear Plamen,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

John

좋아요: 직원 및 서비스, 편의 시설/서비스
My room was clean and the staff were friendly and helpful.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear John,We're delighted to hear that your room was clean and that you found our staff to be friendly and helpful. Your satisfaction is our priority, and we look forward to providing you with the same level of cleanliness and hospitality during your future visits. If you have any specific requests or preferences for your next stay, please feel free to let us know.Sincerely,Hotel Manager

10/10 - 훌륭해요

Kurt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent hotel, but it is undergoing a major renovation, so some of the public areas are covered in plastic and under construction. Still very nice, just be prepared if you're wanting everything perfect for a romantic getaway.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Guest,Thank you for your feedback and for highlighting the ongoing renovation at our hotel. We appreciate your understanding and patience during this period of improvement. While some public areas may be under construction, we're glad to hear that you still had an excellent experience overall. We look forward to providing an even more perfect setting for your future visits once the renovation is complete.Sincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스
The construction made the public areas dufficult, but the rooms were very clean and comfortable. and breakfast was decent.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Janet,Thank you for sharing your feedback with us. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued guest.Sincerely,Hotel Manager

6/10 - 괜찮아요

Fareen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty, musty and not worth the price.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

6/10 - 괜찮아요

T

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 28일
Dear T,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michael William 님, Artesia

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee was great!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Michael,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

8/10 - 좋아요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall good experience the shower was not well designed and hard to maneuver and the door to our room had a huge gap in it when closed and a hole.
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Dear Jennifer,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest assessment, as it helps us identify areas for improvement. We apologize for any inconvenience you experienced with the shower and the door to your room. Rest assured, we will address these issues promptly to ensure a more comfortable and hassle-free experience for our future guests. Please know that guest satisfaction is of utmost importance to us, and we hope to have the opportunity to better serve you in the future. Your feedback is valuable to us, and we thank you for bringing these matters to our attention.Sincerely,Hotel Manager

10/10 - 훌륭해요

Karen

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 3일
Dear Karen,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 - 훌륭해요

Anita

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 30일
Dear Anita,Thank you for your perfect rating of 10 out of 10! We're thrilled that you had an excellent experience at our hotel. If you have any specific comments or suggestions you'd like to share, please don't hesitate to let us know. We look forward to having the pleasure of hosting you again in the futureSincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staying at the Holiday Inn Express in Downs Grove
The hotel was being remodeled so not in 100% clean condition in the halls and common areas. Very good breakfast for the cost of the stay. The rooms were clean and the front desk service was friendly during check in and check out. I would stay here again.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Dear Scott,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the ongoing remodeling, but we're glad to hear that you enjoyed the cleanliness of the rooms and the friendly service at the front desk. It's also great to know that you appreciated the value of the breakfast. We look forward to welcoming you back on a future stay. Your feedback is truly appreciated!Sincerely, Hotel Manager

10/10 - 훌륭해요

Lana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Dear Lana,Thank you for staying with us and for providing a review through which you gave us ten stars. Your rating is very much appreciated and it inspires us to maintain our high standards of hospitality. It is a pleasure to serve such valued guests as yourself, and we hope to see you again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was dirty. There was even a bandaid over the peep hole. The fire alarm was duct taped on. Very run down. The only positive was they had a decent breakfast
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Danielle,We apologize for the disappointing experience you had during your stay. Your feedback is important, and we take your concerns seriously. We're sorry for the cleanliness and maintenance issues you encountered. Rest assured, we're addressing these matters to improve the quality of our accommodations. We appreciate your positive note about the breakfast and hope to have the opportunity to provide you with a much improved stay in the future. Thank you for bringing these matters to our attention.Sincerely, Ron Thakkar Endeavor Hotels Ron@endeavorhotels.com

2/10 - 너무 별로예요

Jonathan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing, dirty and loud
Rude checkin staff. Loud party until 1am. Entire place under construction. A dump.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Jonathan,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
at first I thought I had stepped into the wrong hotel altogether because I had never had such a poor experience at a Holiday Inn Express before. The rooms have no curtains whatsoever, the TV did not work and someone else's hairs were in my sheets. This hotel should be condemned.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Ryan,Thank you for bringing these issues to our attention. We're truly sorry for the disappointing experience you encountered during your stay. Your feedback is crucial, and we apologize for the lack of curtains, TV issues, and cleanliness concerns you faced. These are not reflective of our usual standards, and we're actively addressing these matters to ensure improvements. We appreciate your input and hope you'll consider giving us another chance in the future to provide you with a more positive and comfortable stay. Sincerely,Hotel Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were helpful & courteous.
2023년 7월에 14박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 26일
Dear Edward,Thank you for your kind words! We are thrilled to hear that our staff provided you with helpful and courteous service during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bohdan

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 22일
Dear Bohdan,Thank you for the perfect rating! We are thrilled to know that you had an exceptional experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards,Hotel Manager

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 12일
Dear Tanya,We are thrilled to hear that you had an enjoyable stay at our hotel. Providing exceptional service to every guest is our top priority, and your ten-star review is greatly appreciated as it shows our team's dedication. Your positive feedback is a great motivator for us to maintain our high standards and continue to improve. We hope to have the pleasure of welcoming you back soon!Sincerely,Hotel Manager

4/10 - 별로예요

Patrick

2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Patrick,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Christopher

별로예요: 숙박 시설 상태 및 시설
Place is being renovated but there was no mention of this before I booked. From desk person who checked me in was not very friendly and inviting. More like I was an inconvenience.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 8일
Dear Christopher,Thank you for your feedback. I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.SincerelyHotel Manager

8/10 - 좋아요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 8일
Dear Jay,Thank you for your review and rating. We appreciate your feedback and are glad to see that you had a positive experience overall. If there's anything we can do to improve and earn a higher rating next time, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager