Called FIVE HOURS AHEAD to notify owner of our previously unexpected need to check in after hours (my husband had to work 5 hours longer than expected but only found out at the last minute, on the day of our departure). Spoke to a courteous gentleman with an accent by phone about 5 p.m. to inform him we would not arrive till about 1 a.m., rather than our originally planned 9 p.m. arrival, to find out if that would be permissible. Was politely instructed to “just call this number, which he gave me, when you arrive”. Repeated number back to him to double-check accuracy,confirmed by him. Called 10 minutes before arrival @ 12:23 a.m., and 4-5 more times, plus texted him twice, over ~45 minutes, while waiting @motel, but never got an answer, so could only leave messages, ~5-6 total. NOT HAPPY that we had to drive on ~2hours+, to Ely, to get the next available room. We would have understood if we had been told “sorry, no late check in available after 10. p.m.”, but did just as requested, even conscientiously staying on location @motel nearly an hour &making repeated efforts to speak with him/leave messages since we had committed to follow his instructions on late check-in. Cost us an hour, aggravation & a higher rate@ Ely motel 6 than what we could have gotten it for ahead of time thru hotels.com had we done so in advance (website doesn’t let you make reservation on 2 hours’ notice same day). P.O.’ed @ Wells Chinatown ? O YEAH...VERY UNPROFESSIONAL & UNBUSINESSLIKE of them!