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Reviews of Shilo Inn Suites Hotel - Killeen

3.5 out of 5
Shilo Inn Suites Hotel - Killeen
3701 S W S Young Dr, Killeen, TX

Reviews

7.8

Good

Rating 10 - Excellent. 402 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 85 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from LJ on May 20, 2024
Thank you Joan for staying with us and for leaving such a great review!

10/10 Excellent

Remy

No complaints at all; an excellent first impression, and I would gladly stay again.
Stayed 1 night in May 2024
Response from LJ on May 21, 2024
Thank you Remy for staying with us and for leaving such an excellent review!

10/10 Excellent

Sunil

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Only place with the indoors pool To keep the kids busy
Stayed 2 nights in May 2024
Response from LJ on May 20, 2024
Thank you Sunsil for staying with us!

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really ran down. Booked a suite to have the ability to cook for my family. Room was suppose to come with pots and pans did not had to buy my own. Could not get clean towels pool area not clean and not functioning properly. Carpet in hallways trip hazard. Requested toilet paper front desk did not have access to get any had to go out and buy my own.Hotel has realmy went to crap!
Stayed 3 nights in May 2024
Response from CJ on May 15, 2024
We do aplogize for the issues you experienced during you last visit and will do our best to address this immediately with the staff. We do hope we will have the opportunity in the future to make things right with you and show you a much better experience.

10/10 Excellent

Haydee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from CJ on May 15, 2024
Thank you Haydee for staying with us!

10/10 Excellent

Maria M Borjas

Stayed 1 night in Apr 2024

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, good
Stayed 2 nights in Apr 2024
Response from LJ on Apr 30, 2024
Thank you Maria for staying with us! We hope to see you again on your next visit!

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Apr 2024
Response from Brittani C. on Apr 29, 2024
Thank you for your feedback.

10/10 Excellent

Meiggan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very safe and quiet
Stayed 1 night in Apr 2024
Response from LJ on Apr 28, 2024
Thank you Meiggan for staying with us!

2/10 Terrible

Tiona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LJ on Apr 28, 2024
Thank you Tiona for staying with us. We are sorry to hear that parts of your stay were not satisfactory.

10/10 Excellent

Cherie, Spokane

Friendly staff
Stayed 4 nights in Apr 2024
Response from LJ on Apr 15, 2024
Thank you Cherie for staying with us! We look forward to seeing you again on your next trip!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Everyone was top notch.
Stayed 4 nights in Apr 2024
Response from LJ on Apr 15, 2024
Thank you George for staying with us! We do love to hear great feedback like yours!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LJ on Apr 13, 2024
Thank you Amanda for staying with us!

8/10 Good

Dominique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful especially Giselle. I enjoyed my stay & the convenience to everything. The hotel could use some updates, but for the price & location it was overlooked. Room was clean, spacious & had a decent kitchen. Great stay! Memorable event.
Stayed 1 night in Apr 2024
Response from LJ on Apr 9, 2024
Thank you, Dominque, for staying with us! We appreciate your feedback and look forward to seeing you again!

8/10 Good

Mose

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from LJ on Apr 9, 2024
Thank you Moses for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Quiet and safe.
Stayed 1 night in Apr 2024
Response from LJ on Apr 9, 2024
Thank you Michael for staying with us! We do value your feedback and hope to see you again on your next trip!

10/10 Excellent

Shameka Meeks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a wonderful experience the hot tub relaxed me and I had the best night sleep. The room was very clean and had everything it was supposed to have no false advertising here if your in the area and looking for a place to stay this is the place!
Stayed 1 night in Mar 2024
Response from SS on Apr 3, 2024
Thank you Shameka for staying with us.

6/10 Okay

Anthony Jay

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool ac wasn't working so back door was open to outside hot tube which wast operating or filled. Flowerbox outside was filled with cat poop. Rebar sticking out of cement in pool area. Stearwells carpet wasnt vacuumed can see dirt and debris.. room was fine but carpet had stains and could see spots where carpet was tired. I didnt use kitchen but stove was dirty inside. Walls had tape on them guess left over from last party or something... for 95 a night its cheap for a room with a kitchen but wont be back
Stayed 2 nights in Mar 2024
Response from SS on Mar 31, 2024
Thank you Anthony Jay for staying with us! We do appreciate your feedback and will share it with our team to address the issues you described here. We do hope that you will give us another chance to make things right for you.

8/10 Good

Mercedez

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was spacious and clean, gym and pool were very nice. We also enjoyed dinner next door at the taqueria restaurant. We even met the owner. He was great. Only suggestion would be a quarter machine and vending machine for laundry purposes.
Stayed 1 night in Mar 2024
Response from LJ on Mar 27, 2024
Thank you Meredez for staying with us! We appreciate your feedback and hope to see you again on your next trip!

6/10 Okay

Robert

Stayed 2 nights in Mar 2024
Response from LJ on Apr 13, 2024
Thank you Robert for staying with us!

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and jacuzzi was AWESOME!! Great staff!!
Stayed 2 nights in Mar 2024
Response from LJ on Mar 24, 2024
Thank you Robin for staying with us and for leaving such an awesome review!

6/10 Okay

Vivian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was nice and clean. However there was no shower curtain in the tub no extra tissue paper. For a 100.00 plus a night there should be some type of free breakfast, full or continental. No coffee or juice.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Vivian for staying with us! We have an amazing Mexican Taqueria Restaurant on site for you try on your next visit.

10/10 Excellent

Kelcey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful albeit a little outdated. Very clean in the room & in the facilities.
Stayed 1 night in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Kelcey for staying with us!

6/10 Okay

Melinda

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Melinda for staying with us!

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
Overall, it was OK.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you for staying with us!

2/10 Terrible

john

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Terrible staff. Seemed like a bad element in the area. Couldnt provide enough towels for the rooms or the pool area. Sauna was out of order. Was supposed to be pet friendly but was just aloud pets to stay. Not handicap efficient at all. Would not recommend for families. Am expecting a refund for most of my stay due to so many complaints to management.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 17, 2024
We do sincerely apologize for the all the issues you experienced during your stay. Expectations fell short and we are deeply sorry for that! A member of our management team will reach out to you shortly.

10/10 Excellent

Clovis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, and desk personnel took care of all needs. Room was good, and so was the parking area . The only thing that needs attention is ceiling paint above pool, sauna door wouldn't shut all the way, and one of the pool rules paper needed changed out due to moisture. Not a big deal, but does need attention. Also has a hot tub, and workout room. This hotel has it all! Mexican restaurant is attached to the hotel, so you can get food and breakfast there. We will be using this hotel for now on when in Killeen visiting my son & his family at Ft. Hood Army Base.
Stayed 1 night in Mar 2024
Response from AJ on Mar 17, 2024
Thank you Clovis for your review! We will look forward to seeing you again on your future visits!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 5 nights in Mar 2024
Response from LJ on Mar 17, 2024
Thank you Carolina for staying with us!

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Kimberly for staying with us!

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite employees. Was a beautiful place to stay
Stayed 1 night in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Christina for staying with us!

10/10 Excellent

TANISHA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the room was very nice.
Stayed 3 nights in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Tanisha for staying with us!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Larry’s fantastic, loved his energy.
Stayed 1 night in Mar 2024
Response from SS on Mar 6, 2024
Thank you Adrian for leaving such a wonderful review! We will share your feedback with our staff!

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay! Great and friendly staff, made us feel welcomed and comfortable! Loved the kitchen in the room, it was a plus.
Stayed 2 nights in Feb 2024
Response from LJ on Feb 29, 2024
Thank you Priscilla for staying with us and for leaving such an awesome review! We appreciate great feedback like yours and hope to see you again on your next trip!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept very clean . The staff is the most kindest people and so accommodating. Would totally recommend this place to stay
Stayed 4 nights in Feb 2024
Response from LJ on Feb 27, 2024
Thanks Jodie for leaving such a wonderful review! We truly appreciate you for staying with us and look forward to seeing you again!

10/10 Excellent

Chester

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from LJ on Feb 27, 2024
Thank you Chester for staying with us!

4/10 Poor

Jessica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Pass the Shilo
The property overall is poorly maintained. The pictures are definitely a catfish hotel. Upon entry there is a huge hole in the ceiling. No warning signs at all. The room did not have adequate lighting. The dishes, cabinets, refrigerator was dirty. Only 1 wash cloth and towel. There was a horrible odor in the hallway. The pillows are throw pillows with a pillow case over it. The bed did not have a blanket only a heavy sheet. The tub was pour water from both spouts even when you try to cut the shower spout on only. The water also smelled like chlorine. The hotel has potential, but potential does not equate to a nice stay.
Stayed 1 night in Feb 2024
Response from LJ on Feb 27, 2024
Hi Jessica, Thank you for leaving your review. We are very sorry that we did not meet your expectations. We share your concerns with our team. We do hope that we will get the opportunity to offer you a much better experience in the future. Thank you for sharing your feedback.

10/10 Excellent

Rami

Stayed 1 night in Feb 2024
Response from LJ on Mar 21, 2024
Thank you Rami for staying with us!

2/10 Terrible

Tonyela, Grand Prairie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was smelly. Stains on carpet and ceiling Very old building. Overall just not an acceptable experience.
Stayed 1 night in Feb 2024
Response from SS on Feb 19, 2024
Hi Tonyela, We are sorry to hear that we did not meet expectations and will review your comments with the staff for corrections. We do thank you for your business and hope that you will give us a chance in the future to make things right!

6/10 Okay

Tiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay…it needs updates though 🙂
Stayed 2 nights in Feb 2024
Response from LJ on Feb 19, 2024
Thank you Tiara for staying with us!

2/10 Terrible

Annalyse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SS on Feb 19, 2024
Hello Annalyse, We are sorry that you could not check in at the time due to being under 21, which is listed on our sites. We do hope to accommodate you in the future when you are over minimum check in age.

10/10 Excellent

Aarika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extra friendly and greeted me super warmly which I loved, it was very quiet and peaceful which was a bonus. Definitely enjoyed my stay
Stayed 1 night in Feb 2024
Response from SS on Feb 15, 2024
Thank you Aarika for staying with us! We do value your feedback and hope to see you again!

10/10 Excellent

Kyung hun

Stayed 1 night in Feb 2024
Response from LJ on Feb 19, 2024
Thank you Kyung Hun for staying with us!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SS on Feb 15, 2024
Thank you Mary for staying with us!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay would recommend to others. Regarding cleanliness, I feel the sheets were probably washed but stained none the less. Also, the televisions in the rooms can definitely stand to be updated.
Stayed 1 night in Feb 2024
Response from SS on Feb 15, 2024
Thank you Mary for staying with us!

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LJ on Feb 6, 2024
Thank you Carol for staying with us!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs an upgrade but okay to stay
My wife an I first time at this hotel. Pick it cause it was close to son's home. Was an okay stay but had a few hicups. Did not say no breakfast and they didn't have coffee in the lobby. I don't really care for the little coffee pots in the rooms, so i usually go downstairs for coffee. Bed was comfortable and room was old school nice. Needs an upgrade. But the really awesome part was the black lady at check in. She was really polite and helpful. Met us with a smile and asked how our day was going. Super great person. I recommend this hotel for the price and location.
Stayed 2 nights in Feb 2024
Response from LJ on Feb 6, 2024
Thank you James for staying with us and leaving your review. We will share your comments with the staff! Please, on your next visit, stop by our Amazing Mexican Taqueria's Restaurant on property for great food and coffee!

8/10 Good

Niesha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from LJ on Feb 6, 2024
Thank you Niesha for staying with us!

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was amazing!Bed was comfortable!A few minor eye sores!Overall an amazing stay!Very friendly staff!
Stayed 1 night in Jan 2024
Response from SS on Feb 4, 2024
Thank you Albert for sharing such an amazing review of your most recent stay! We value great feedback like yours and hope to see you again on your next trip!

8/10 Good

Marco Tulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from LJ on Feb 4, 2024
Thank you Marco for staying with us!

4/10 Poor

Yan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty swimming pool, nice surroundings,
Stayed 1 night in Feb 2024
Response from SS on Feb 9, 2024
Hi Yan, thank you for taking the time to share your experience with us. We have brought this to our maintenance team and the situation is near all clear. Thank you for staying with us and we value your feedback, so we hope to see you again on your next trip.