Bar (on property)

Reviews of Embassy Suites by Hilton Orlando Airport

3.5 out of 5
Embassy Suites by Hilton Orlando Airport
5835 T G Lee Blvd, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

charlie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful!! We were a party of 16. When we called for shuttle they told us 15-20 min took over 1hour. Couldn’t take us all which was fine left behind 6 people and they also waited over 1 hour to be picked up after we were told 15 min. They said traffic on the highway except there was none. This big hotel should invest in getting more shuttles on the road in busy times of the day/week
Stayed 1 night in May 2024
Response from FD on May 9, 2024
Thank you for letting us know jhow we did. We are thankful that you choose our hotel to have such a grand gathering. We look forward to havining you back again soon.

10/10 Excellent

Nathaniel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love that this place was so quiet and peaceful.. I also enjoyed the breakfast delicious
Stayed 3 nights in May 2024
Response from Mary Cook Front Office Manager on May 7, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

4/10 Poor

chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was run down.
Stayed 1 night in May 2024
Response from Mary Cook Front Office Manager on May 7, 2024
We are very sorry to hear about your recent stay. We would love the opportunity to speak to you further regarding your stay.

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mary Cook Front Office Manager on May 7, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

10/10 Excellent

Kathlyn

Liked: Cleanliness, amenities, property conditions & facilities
Mary Ann and Zero at the front desk were so kind and helpful! Having great reception and customer service goes a long way! Thank you both!
Stayed 1 night in Apr 2023
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

10/10 Excellent

Diane, Evans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Rooms were in good condition, beds comfortable. Everything was clean. And breakfast was made to order and yummy.
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved having free shuttle from the airport. The room was very nice and the free breakfast was amazing.
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

10/10 Excellent

Nikiva, Crowley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel, very friendly, helpful and accommodating to individual needs!!!!
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our front desk personnel provided you with a friendly, helpful, and accommodating experience during your stay. Ensuring our guests feel welcomed and valued is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. Your kind words will be shared with our staff as recognition of their outstanding service. We look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for taking the time to leave us a positive review! We greatly appreciate your high score and are delighted to hear that you had a pleasant experience during your stay. Your feedback means a lot to us, and we're thrilled that you enjoyed your time with us. We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your review. We look forward to welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.

8/10 Good

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Reserved a King suite through Expedia, upon check in was given a 2 doubles room. I was told that is the risk with booking third party.
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the room type discrepancy between your reservation and the room assigned to you upon check-in. We understand the frustration this situation may have caused. While booking through a third party like Expedia can offer convenience, we acknowledge that there can be limitations or discrepancies in room availability and preferences. We strive to provide seamless experiences for all our guests, regardless of booking method. Your feedback is valuable to us, and we will review our procedures to ensure better communication and alignment between third-party bookings and room assignments. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Leeanne

Traveled with family
Liked: Cleanliness, staff & service
My only complaint is that you have to pay $25/day for parking. I would not stay here again because of that. On the flipside, the staff was phenomenal! So friendly and kind and the beds were comfortable. Many places are within walking distance, which was nice. The cocktail reception was great and we did use the exercise room which we enjoyed.
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your kind words about our staff and the comfortable beds, as well as your positive comments about the nearby amenities and our evening reception and exercise room. Regarding the parking fees, we understand your concern. While we aim to provide convenient parking options for our guests, we also understand the impact that additional charges can have on your overall experience. We apologize for any inconvenience this may have caused. We do offer packages that have parking included. We value your feedback and take it seriously as we continuously strive to improve our services. If there are any further insights you'd like to share or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out to us directly. We would love the opportunity to address any concerns and hopefully regain your trust as a valued guest. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Eric, Waxhaw

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough Embassy Suites, and very close to MCO. It is clean and very predictable of what you will find at any Embassy Suites. Note that they do NOT have a 24/7 airport shuttle like Expedia states. They do not operate between 1:45AM and 4AM, so if you have an early flight you’ll have to find alternative transportation.
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your experience with us. Regarding the airport shuttle service, we apologize for any inconvenience caused by the misunderstanding. While we do offer airport shuttle service, it operates within specific hours, as you mentioned. We'll work on clarifying this information with our partners to ensure accurate communication moving forward. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed for a night after a long flight. I have to say that this hotel serves the best breakfast and its free!! At the breakfast bar, Victor, Jason and Lola are the true definition of customer service. I will absolutely come back and would recommend to anyone looking to stay near the Orlando International Airport.
Stayed 2 nights in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomadating
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
Thank you for taking the time to provide feedback on your recent stay at Embassy Suites Orlando Airport. We appreciate your input, as it helps us continuously improve our services and offerings.If you have any specific comments or concerns you would like to share with us regarding your stay, please feel free to reach out directly. Your feedback is valuable to us, and we are here to ensure that your future experiences meet or exceed your expectations.Thank you once again for choosing Embassy Suites Orlando Airport. We hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

6/10 Okay

Jessica

Stayed 2 nights in Apr 2024
Response from Mary Cook Front Office Manager on Apr 27, 2024
Thank you for your feedback. We apologize that we were not able to exceed your expectations. We hope you give us another opportunity when you return to Orlando. Thank you

10/10 Excellent

Tony

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Definitely will stay there again!
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

Lorraine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff !
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick 5 minute shuttle to airport. Great service . Called the hotel on Easter and asked if they had shuttle service pick up from the airport that was not prearranged . Marcus , at the front desk sent someone right over to get us and when we arrived was very friendly in checking us in. Great sized room for a very reasonable price . Clean and spacious
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

EDWIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel just because it has onsite restaurant and bar. Excellent hot breakfast.
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Mitchell

Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!

8/10 Good

shirllie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with family. Would stay there again. hotel was clean, quiet hotel is beautiful. breakfast was amazing and the chef’s were so nice and kind. Certain receptionist made me and family feel very welcome. The only downfall was finding a small roach in the shower wall on my first night:( and the pool was not clean.
Stayed 5 nights in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

10/10 Excellent

phil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value overall. Friendly, helpful staff. They also had an airport shuttle that was easy to use.
Stayed 2 nights in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

8/10 Good

Jamie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is there was no communication via Expedia or Embassy Suites regarding payment for parking. We found a ticket on our rental windshield after we had left the hotel. Otherwise, the room was perfect for our family of 6 and the complimentary breakfast was amazing!
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,

2/10 Terrible

Peyman, King of Prussia

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait one hour for hotel shuttle to pick us up. Whats worse, was not told ahead of time that we have to call for pick up.
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

robert

Traveled with partner
Nice hotel, close to airport
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

8/10 Good

Syd

Traveled with partner, Traveled with family
Liked: Staff & service
Hotel was great. Room smelled like smoke
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

6/10 Okay

Adam

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Needs updated…bathroom was rotten
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

8/10 Good

Carmencita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property close to the airport. I stayed for 1 night before going on a cruise. Close to lots of restaurants I will be staying there again in July 2024.
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
This property is in need of renovation elevator are in ruff condition very extremely slow you have to pay for parking and if you show up early buy 1 our we were told our room was ready and clean. We could go and check in but they would charge us an extra $25 because we were one hour early.
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Nichelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and they were very accommodating. Marcus the manager was very personable, courteous, and helpful. They provide airport transportation, they have a breakfast buffet, bar, and laundry on site. I am very happy with my stay and would stay there again in the future when I visit Florida. The hotel is five minutes away from the MCO airport.
Stayed 4 nights in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

2/10 Terrible

Paul

Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Jonathan, Johnstown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodations. Great staff
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Alberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay prior to our Disney Vacation.
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, nothing special. $25 Tony for parking offsets the free beers at happy hour.
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Ms.C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and really clean.
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

AKEPATI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience and stay.
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There is no 24 hour shuttle and would not accommodate our early flight.
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Ronald, Milladore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Angela, Rome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, early check in available (for a fee), excellent breakfast, and large rooms
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were nice. 1 elevator working for all guests and staff and apparently it had been broken for a while. Room not stocked
Stayed 1 night in Feb 2024

6/10 Okay

Steven

Traveled with family
Broken elevator big back ups trying to exit with your luggage.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Traveled with family
Liked: Property conditions & facilities
Staff friendly and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Leroy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and understanding. The restaurant staff made sure our dining orders was served perfectly as ordered for breakfast and dinner.
Stayed 1 night in Dec 2023

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing experience. Paid too much money for what we got. Elevators didn’t work. Pool was green and was told to check in that it would be ready by afternoon and it was not. Some customers were told they could use the pool across the street, but we were never told, bathroom sink was spewing water every time we turned it on. Overall disappointing experience.
Stayed 1 night in Jan 2024