All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property is beautiful!! We were a party of 16. When we called for shuttle they told us 15-20 min took over 1hour. Couldn’t take us all which was fine left behind 6 people and they also waited over 1 hour to be picked up after we were told 15 min. They said traffic on the highway except there was none. This big hotel should invest in getting more shuttles on the road in busy times of the day/week
charlie
Stayed 1 night in May 2024
Response from FD on May 9, 2024
Thank you for letting us know jhow we did. We are thankful that you choose our hotel to have such a grand gathering. We look forward to havining you back again soon.
I love that this place was so quiet and peaceful.. I also enjoyed the breakfast delicious
Nathaniel
Stayed 3 nights in May 2024
Response from Mary Cook Front Office Manager on May 7, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
4/10 Poor
chris
May 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was run down.
chris
Stayed 1 night in May 2024
Response from Mary Cook Front Office Manager on May 7, 2024
We are very sorry to hear about your recent stay. We would love the opportunity to speak to you further regarding your stay.
Response from Mary Cook Front Office Manager on May 7, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
Mary Ann and Zero at the front desk were so kind and helpful! Having great reception and customer service goes a long way! Thank you both!
Kathlyn
Stayed 1 night in Apr 2023
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
Great property! Rooms were in good condition, beds comfortable. Everything was clean. And breakfast was made to order and yummy.
Diane
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
10/10 Excellent
April
Traveled with partner
Apr 27, 2024
Liked: Cleanliness, staff & service, amenities
Loved having free shuttle from the airport. The room was very nice and the free breakfast was amazing.
April
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
Front desk personnel, very friendly, helpful and accommodating to individual needs!!!!
Nikiva
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our front desk personnel provided you with a friendly, helpful, and accommodating experience during your stay. Ensuring our guests feel welcomed and valued is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. Your kind words will be shared with our staff as recognition of their outstanding service. We look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for taking the time to leave us a positive review! We greatly appreciate your high score and are delighted to hear that you had a pleasant experience during your stay. Your feedback means a lot to us, and we're thrilled that you enjoyed your time with us. We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your review. We look forward to welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
8/10 Good
Taylor
Traveled with family and small children
Apr 17, 2024
Liked: Cleanliness, staff & service, amenities
Reserved a King suite through Expedia, upon check in was given a 2 doubles room. I was told that is the risk with booking third party.
Taylor
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the room type discrepancy between your reservation and the room assigned to you upon check-in. We understand the frustration this situation may have caused. While booking through a third party like Expedia can offer convenience, we acknowledge that there can be limitations or discrepancies in room availability and preferences. We strive to provide seamless experiences for all our guests, regardless of booking method. Your feedback is valuable to us, and we will review our procedures to ensure better communication and alignment between third-party bookings and room assignments. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.
6/10 Okay
Leeanne
Traveled with family
Apr 17, 2024
Liked: Cleanliness, staff & service
My only complaint is that you have to pay $25/day for parking. I would not stay here again because of that.
On the flipside, the staff was phenomenal! So friendly and kind and the beds were comfortable. Many places are within walking distance, which was nice. The cocktail reception was great and we did use the exercise room which we enjoyed.
Leeanne
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your kind words about our staff and the comfortable beds, as well as your positive comments about the nearby amenities and our evening reception and exercise room. Regarding the parking fees, we understand your concern. While we aim to provide convenient parking options for our guests, we also understand the impact that additional charges can have on your overall experience. We apologize for any inconvenience this may have caused. We do offer packages that have parking included. We value your feedback and take it seriously as we continuously strive to improve our services. If there are any further insights you'd like to share or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out to us directly. We would love the opportunity to address any concerns and hopefully regain your trust as a valued guest. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Nice enough Embassy Suites, and very close to MCO. It is clean and very predictable of what you will find at any Embassy Suites.
Note that they do NOT have a 24/7 airport shuttle like Expedia states. They do not operate between 1:45AM and 4AM, so if you have an early flight you’ll have to find alternative transportation.
Eric
Stayed 1 night in Apr 2024
Response from Mary Cook Front Office Manager on Apr 26, 2024
Thank you for sharing your experience with us. Regarding the airport shuttle service, we apologize for any inconvenience caused by the misunderstanding. While we do offer airport shuttle service, it operates within specific hours, as you mentioned. We'll work on clarifying this information with our partners to ensure accurate communication moving forward. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
My husband and I stayed for a night after a long flight. I have to say that this hotel serves the best breakfast and its free!! At the breakfast bar, Victor, Jason and Lola are the true definition of customer service. I will absolutely come back and would recommend to anyone looking to stay near the Orlando International Airport.
Abby
Stayed 2 nights in Apr 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Response from Mary Cook Front Office Manager on Apr 10, 2024
Thank you for taking the time to provide feedback on your recent stay at Embassy Suites Orlando Airport. We appreciate your input, as it helps us continuously improve our services and offerings.If you have any specific comments or concerns you would like to share with us regarding your stay, please feel free to reach out directly. Your feedback is valuable to us, and we are here to ensure that your future experiences meet or exceed your expectations.Thank you once again for choosing Embassy Suites Orlando Airport. We hope to have the opportunity to welcome you back in the future.Warm regards,
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
6/10 Okay
Jessica
Apr 5, 2024
Jessica
Stayed 2 nights in Apr 2024
Response from Mary Cook Front Office Manager on Apr 27, 2024
Thank you for your feedback. We apologize that we were not able to exceed your expectations. We hope you give us another opportunity when you return to Orlando. Thank you
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Very quick 5 minute shuttle to airport. Great service . Called the hotel on Easter and asked if they had shuttle service pick up from the airport that was not prearranged . Marcus , at the front desk sent someone right over to get us and when we arrived was very friendly in checking us in. Great sized room for a very reasonable price
. Clean and spacious
john
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
I like this hotel just because it has onsite restaurant and bar. Excellent hot breakfast.
EDWIN
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
10/10 Excellent
Mitchell
Mar 29, 2024
Mitchell
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on May 3, 2024
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
Had a great stay with family. Would stay there again. hotel was clean, quiet hotel is beautiful. breakfast was amazing and the chef’s were so nice and kind. Certain receptionist made me and family feel very welcome. The only downfall was finding a small roach in the shower wall on my first night:( and the pool was not clean.
shirllie
Stayed 5 nights in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Good value overall. Friendly, helpful staff. They also had an airport shuttle that was easy to use.
phil
Stayed 2 nights in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
8/10 Good
Jamie
Traveled with family and small children, Traveled with family
The only complaint I have is there was no communication via Expedia or Embassy Suites regarding payment for parking. We found a ticket on our rental windshield after we had left the hotel.
Otherwise, the room was perfect for our family of 6 and the complimentary breakfast was amazing!
Jamie
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.Warm regards,
Had to wait one hour for hotel shuttle to pick us up. Whats worse, was not told ahead of time that we have to call for pick up.
Peyman
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
10/10 Excellent
robert
Traveled with partner
Mar 23, 2024
Nice hotel, close to airport
robert
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
8/10 Good
Syd
Traveled with partner, Traveled with family
Mar 23, 2024
Liked: Staff & service
Hotel was great. Room smelled like smoke
Syd
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
6/10 Okay
Adam
Traveled with group, Traveled with family
Mar 17, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Needs updated…bathroom was rotten
Adam
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
Nice clean property close to the airport. I stayed for 1 night before going on a cruise. Close to lots of restaurants I will be staying there again in July 2024.
Carmencita
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
6/10 Okay
Mark
Mar 7, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is in need of renovation elevator are in ruff condition very extremely slow you have to pay for parking and if you show up early buy 1 our we were told our room was ready and clean. We could go and check in but they would charge us an extra $25 because we were one hour early.
Mark
Stayed 1 night in Mar 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
The property was nice and they were very accommodating. Marcus the manager was very personable, courteous, and helpful. They provide airport transportation, they have a breakfast buffet, bar, and laundry on site. I am very happy with my stay and would stay there again in the future when I visit Florida. The hotel is five minutes away from the MCO airport.
Nichelle
Stayed 4 nights in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
2/10 Terrible
Paul
Mar 2, 2024
Paul
Stayed 1 night in Mar 2024
Response from Mary Cook Front Office Manager on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
Good stay, nothing special. $25 Tony for parking offsets the free beers at happy hour.
William
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
There is no 24 hour shuttle and would not accommodate our early flight.
Jeff
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
Friendly staff, early check in available (for a fee), excellent breakfast, and large rooms
Angela
Stayed 1 night in Feb 2024
Response from FD on Apr 10, 2024
I hope this email finds you well. On behalf of the entire team at Embassy Suites Orlando Airport, I want to extend our sincere gratitude for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously strive to improve our services and offerings to ensure that every guest has a memorable experience. We're delighted to hear that you chose to stay with us and hope that your time spent at our hotel was enjoyable.As you plan your future travels to Central Florida, we would be honored to welcome you back to Embassy Suites Orlando Airport. Whether for business or leisure, we aim to exceed your expectations once again and make your stay as comfortable as possible.Should you need any assistance with future reservations or have any questions or concerns, please do not hesitate to reach out to us at any time. Our team is always here to assist you and ensure that your next stay with us is even more memorable than the last.Thank you once again for choosing Embassy Suites Orlando Airport. We look forward to the opportunity to serve you again in the near future.
6/10 Okay
John
Traveled with family
Feb 10, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were nice. 1 elevator working for all guests and staff and apparently it had been broken for a while. Room not stocked
John
Stayed 1 night in Feb 2024
6/10 Okay
Steven
Traveled with family
Feb 4, 2024
Broken elevator big back ups trying to exit with your luggage.
Very disappointing experience. Paid too much money for what we got. Elevators didn’t work. Pool was green and was told to check in that it would be ready by afternoon and it was not. Some customers were told they could use the pool across the street, but we were never told, bathroom sink was spewing water every time we turned it on. Overall disappointing experience.