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Reviews of Holiday Inn Express and Suites Longview South I20, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Longview South I20, an IHG Hotel
711 N Access Rd, Longview, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 434 out of 717 reviews" "
Rating 8 - Good. 166 out of 717 reviews" "
Rating 6 - Okay. 55 out of 717 reviews" "
Rating 4 - Poor. 28 out of 717 reviews" "
Rating 2 - Terrible. 34 out of 717 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nadeya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was very clean, and nice. Hallways smelled good, and the bed and pillows were comfortable. I tried to eat breakfast this morning 05/20/24 at 6AM the woman that was setting it up was rude and I can’t eat pork she had a bad attitude about only having pork options available for breakfast. And the housekeeper didn’t know English so she couldn’t get me towels her co worker helped me and got towels. I give this hotel a 8/10 work on staff
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Stayed 1 night in May 2024

10/10 Excellent

Sarajane

Liked: Staff & service, property conditions & facilities
We were greeted w kindness after a very long day.
Stayed 1 night in May 2024

10/10 Excellent

Nadezhda

Liked: Cleanliness, staff & service, property conditions & facilities
We were very satisfied, we got our rest
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Stayed 1 night in Apr 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Easy access. Highway noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet with a convenient location.
Stayed 1 night in Apr 2024

8/10 Good

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The air conditioning stop working but they fix it right on next day.good food and the people was nice orher then that it was good.
Stayed 2 nights in Apr 2024

8/10 Good

Nathan, Cape Coral

Stayed 1 night in Apr 2024

6/10 Okay

Kindle

Stayed 1 night in Apr 2024

8/10 Good

Javonnie D

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was out
Stayed 1 night in Mar 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing suite! Plenty of space in the 2 bedrooms. Beds and pillows are super comfy. Only things that need updated are the AC units and bath tub. They work, just original.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie, Yuma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Also, we got a room with 3 queen beds, and apparently this is the only Holiday Inn in the country that has 3 beds. Very clean, very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathey

Stayed 1 night in Feb 2024

10/10 Excellent

JANETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. The room was great. Definitely recommend staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

Thad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rita

Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled a bit musty
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay during road trip. Friendly staff, clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Karrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast! This hotel went above and beyond and we were so pleasantly surprised :)
Stayed 1 night in Jan 2024

8/10 Good

Kierstyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Derrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023

10/10 Excellent

Linnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Family funeral thanks for comforting stay Was not happy with the greetings on arrival. Lady was rude and I had to wait on her. I arrived at 2:40 pm the first thing out of her mouth was YOUR HERE TO SOON checkin at 3pm!! I stated I’m sorry though it was 2pm…. After driving many hrs. 3pm a lot late check in anyways!!! She was young white girl she just ride!!! Oh and she looked the room way READY
Stayed 1 night in Dec 2023

10/10 Excellent

Shaina D

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Charles

8/10 Good

Lynn

Stayed 1 night in Nov 2023

10/10 Excellent

Lee Roy

Stayed 1 night in Nov 2023

6/10 Okay

Teresa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room needed attention! Not very clean and run down. Smelled very old and moldy. The bathroom door needed replaced it was so torn up. The floor needed new carpet & definitely needed to be vacuumed. Very dissatisfied with the condition of this hotel. Would not recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeannie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the rooms have 3 beds and plenty of space. The staff is always very nice and helpful.
Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too close to the highway
Friendly staff and nice rooms. Very close to I-20, so get a room opposite the highway or you'll hear traffic constantly.
Stayed 1 night in Nov 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Holiday Inn Express is such an amazing place to stay, comfort beds, Keurig coffeemaker, polite staff and great breakfast!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Shari

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and roomy. Very comfortable bed.
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
It was ok not the best
Stayed 1 night in Nov 2023

2/10 Terrible

JoAnn

Stayed 1 night in Nov 2023

8/10 Good

Veronica

Stayed 2 nights in Oct 2023

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

8/10 Good

Marsha

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
1st class stay! Very nice!
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable hotel. Good breakfast. Beautiful fitness room but not kept up. No disinfectant wipes to clean machines, water machine nonfunctioning, clock on wall non functional. Elliptical needs maintenance.We probably would stay again but give fitness room some TLC.
Stayed 4 nights in Oct 2023

10/10 Excellent

Julie

Traveled with group, Traveled with family
Liked: Property conditions & facilities, room comfort
Great experience
Our room was clean and comfy. Breakfast was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023