Lobby sitting area

Reviews of Quality Inn & Suites Near the Theme Parks

2.5 out of 5
Quality Inn & Suites Near the Theme Parks
5635 Windhover Dr, Orlando, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 602 out of 1422 reviews" "
Rating 8 - Good. 402 out of 1422 reviews" "
Rating 6 - Okay. 200 out of 1422 reviews" "
Rating 4 - Poor. 113 out of 1422 reviews" "
Rating 2 - Terrible. 105 out of 1422 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cathy, Cape Coral

Liked: Staff & service
Staff was great with questions and a special request for a softer pillow! Breakfast was good, the standards for a free breakfast, but was kept clean and well stocked! Property was a bit run down in our room, but was clean, and the bed was great! The Shuttle was well worth it, saving the parking cost at Universal, and just be extremely handy. Although the shuttle only runs once in the morning and once at 5:30 pm, it still worked for us.
Stayed 3 nights in Apr 2024

10/10 Excellent

asley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Christina on Apr 23, 2024
Thank you Asley, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Chinmay

Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience!
Stayed 3 nights in Apr 2024
Response from Christina on Apr 23, 2024
Dear Chinmay, Thank you for sharing feedback of your recent stay, We take pride in providing excellent service, and we're delighted to know that you had a great experience. Our team is committed in providing a comfortable environment. Your satisfaction is our priority. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you again for your kind words.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Christina on Apr 23, 2024
Thank you Jessica, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Arnita.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to stores and restaurants. Quiet
Stayed 3 nights in Apr 2024
Response from Christina on Apr 20, 2024
Thank you for taking the time to share your feedback with us. We pride ourselves on guest satisfaction, and we’re please to know that you enjoy our Prime location near the theme parks, and restaurants. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is encouraging. Thank you for your feedback once more and we hope to have the pleasure of welcoming you back in the future!

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dated and the room was extremely musty. The pool chairs and loungers are all rusty and stained. The breakfast was pretty good for continental style. Check in kind of sucked because we were a little early and after 4 hours driving they wouldn't let us in the room unless we paid $28 more. Children we're dying for a bathroom so we paid the extra fee. "Wish we didn't, after seeing the room!" Note to other travelers - other hotels in the area are much nicer for the same price. We left and went to the neighboring hotel to finish off our stay for Universal Studios.
Stayed 1 night in Apr 2024
Response from Christina on Apr 23, 2024
Dear Heather, Thank you for your feedback. We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christina on Apr 18, 2024
Thank you Caroline, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Teresa, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was an average hotel that served continental breakfast. Staff a little on cold side but friendly enough. I found a silverfish when checking bed for bugs. Grab bar in shower disconnected on one side. Shower okay. Staff in breakfast room kept it filled and clean. Beds were comfortable. Only stayed one night.
Stayed 1 night in Apr 2024
Response from Christina on Apr 17, 2024
Dear Teresa, Allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on guest satisfaction and I am truly sorry to hear that we did not meet your expectations. We will be sharing your comments internally to correct all issues you've expressed to meet your expectations in the future.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, all the staff are very nice.
Stayed 2 nights in Apr 2024
Response from Christina on Apr 16, 2024
Dear Johnathan, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback regarding our great breakfast, and friendly staff. We will be sure to pass along your comments to the employees as we continuously create memorable moments.

6/10 Okay

Katrina

Traveled with partner
Liked: Cleanliness, staff & service
Decent area, average hotel, could use some updates
Stayed 4 nights in Apr 2024
Response from Christina on Apr 17, 2024
Dear Katrina, thank you for taking the time to share feedback of your recent stay at Quality Inn. We take your input seriously and we will be discussing your review with our team to ensure improvements are made moving forward. Thank you for your review once more.

8/10 Good

Debora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024
Response from Christina on Apr 16, 2024
Thank you so much for your positive feedback! We appreciate your kind words, and glad that our staff was friendly. We strive to provide the best customer service, and we’re pleased to hear that we succeeded. Thank you!

6/10 Okay

Jonathan, West Jordan

Traveled with family
Liked: Staff & service
The property was an average older hotel, nothing great and nothing terrible.
Stayed 4 nights in Apr 2024
Response from Christina on Apr 17, 2024
Thank you Jonathan, for taking the time to share your feedback regarding your recent stay with us. It’s disheartening to hear that you were not entirely comfortable during your stay, and we sincerely apologize for any inconveniences you experienced. We regret that we fell short of your expectations regarding the condition of the property. Rest assured, your remarks will be discussed internally so that we can seize any opportunity for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine for the value. Pool was very cold. We kept having too get our key card activated when we left the room which was ok the first time but then be came annoying. Breakfast was fine.
Stayed 1 night in Apr 2024
Response from Christina on Apr 16, 2024
Thank you Alison, for taking the time to give us your ratings. We're disappointed that you encountered issues with your room keys, as well as the temperature of the pool. We understand how the inconvenience can affect your stay. It is important for our guest to have a top-notch stay. Rest assured, that we will be addressing your concerns internally to provide our future guest with a pleasant stay

8/10 Good

MERANIE

Stayed 3 nights in Jan 2024
Response from Christina on Apr 16, 2024
Thank you Meranie, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Reinaldo

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Christina on Apr 12, 2024
Thank you so much for your positive feedback! We appreciate your kind words, and glad that you had a good experience with us. We strive to provide the best guest experience, and we’re glad to hear that we succeeded. Thank you!

6/10 Okay

Francis

Disliked: Property conditions & facilities
The room we were initially staying smelt like humidity and cigar smoke.
Stayed 5 nights in Mar 2024
Response from Christina on Apr 11, 2024
Thank you Francis, for taking the time to leave your review. We're disappointed to know that we did not meet your expectation, and we sincerely apologize. The issues you raise regarding the odor in your room as well as the humidity has been noted and shared with our house keeping team to investigate and correct immediately. We value your feedback as it helps us identify areas for improvement and take necessary actions to enhance the overall guest experience. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back to improve your experience in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Christina on Apr 12, 2024
Thank you Manuel. for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our destination
Stayed 1 night in Apr 2024
Response from Christina on Apr 12, 2024
Dear Paul, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback. We're also glad to hear that our location was close to your destination. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is very encouraging. We look forward to welcoming you back soon, and we're here to make your future visits just as enjoyable.

2/10 Terrible

Ernest

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Christina on Apr 9, 2024
Dear Ernest, We appreciate you Taking the time to share ratings of your recent visit. We are truly sorry to know that your expectations were not met on your recent stay here at Quality Inn. If there is anything in particular you did not enjoy please do not hesitate to contact us directly as we strive to improve our services. Your satisfaction is what drives us, and we can not wait to welcome you back for an exceptional experience.

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance from parks, good price.
Stayed 3 nights in Apr 2024
Response from Christina on Apr 10, 2024
Dear Jeremy ,Thank you so much for your kind review! We are thrilled to hear that you enjoyed our prime location near the theme parks. It is always a pleasure to receive positive feedback from our guests. We take pride in providing excellent service, and we're delighted to know that you found our prices to be of good value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you again for your kind words and for choosing to stay with us.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Christina on Apr 9, 2024
Dear Jessica, We appreciate you Taking the time to share ratings of your recent visit. We are truly sorry to know that your expectations were not met on your recent stay here at Quality Inn. If there is anything in particular you did not enjoy please do not hesitate to contact us directly as we strive to improve our services. Your satisfaction is what drives us, and we can not wait to welcome you back for an exceptional experience.

10/10 Excellent

Clinton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and convenient for Universal Studios.
Stayed 1 night in Apr 2024
Response from Christina on Apr 10, 2024
Thank you Clinton, for taking the time to share your feedback. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed our central location near the theme park. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, amenities
Friendly and attentive staff. Facility was well kept and clean.
Stayed 7 nights in Mar 2024
Response from Christina on Apr 9, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience with us. Our team takes great pride in delivering a friendly environment, and we're glad to hear that our staff has made a positive impact on your experience!

4/10 Poor

John

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is dated. Staff is sitting in corner on cell phones. Beds are horrible with springs in your back. Pillows were excellent! Continental breakfast was fairly good. Deliveries to Hotel in large crates cane to front door and sat in hall all day long with no one storing it away (very weird). Shower was warm at best.
Stayed 2 nights in Apr 2024
Response from Christina on Apr 6, 2024
Dear John, thank you for giving us your feedback. Please allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on customer service and guest satisfaction and I am sorry to hear that we did not meet your expectations. We will be sharing your comments with managements to meet your expectations in the future.

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from Christina on Apr 9, 2024
Thank you Wade for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The whole hotel reeked of cleaning chemicals. It was horrid. Eye and nose burning.
Stayed 1 night in Apr 2024
Response from Christina on Apr 9, 2024
Dear Amy, allow me to apologize for any inconvenience regarding the chemicals used here at the hotel. Please know that the health, and safety of our guest and employees is top priority. We understand how chemicals can impact your health once in close contact, and we take these reports very seriously. Our team is committed to addressing this issue promptly and thoroughly to ensure it does not reoccur. We are sincerely sorry and hope to have the opportunity to extend our usual hospitality.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay at Universal Studios: 30 mins. walking. Breakfast can be improved, but it is not bad. Clean, comfortable, and price are excellent.
Stayed 6 nights in Mar 2024
Response from Christina on Apr 5, 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel clean, comfortable and well-located. Providing exceptional service and a comfortable stay is our top priority. Allow us to apologize for the breakfast selection. Please know that we take your comments seriously, and we will use them to make necessary improvements to ensure that the breakfast option meet the high standards we strive for. We look forward to welcoming you back!

2/10 Terrible

stephen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY here. Bugs in the bed, door rotted and GM Christina was no help at all. We left after pulling down the sheets and seeing BUGS, we took a picture, showed the front desk, and they still charged us for the night. The GM could care less after showing pics and videos, we left the property within 15 min and I was still charged. This will not be last they here from me. SHAME on you Quality Inn.
Stayed 2 nights in Mar 2024
Response from Christina on Apr 5, 2024
Dear Stephen, we’re extremely sorry that your recent experience with us was not up to par. Here at Quality Inn upkeep and cleanliness are very important to us. We want our guests to have a top-notch stay, and what you've describe certainly does not meet the standards we set forth. Our room service team is generally very attentive and prepare the rooms thoroughly for upcoming guests. This is very unlike us. Nevertheless, your comments regarding bugs has been thoroughly investigated to prevent future recurrence. Please do not hesitate to contact us directly to rectify any inconvenience. Once again, we apologize profusely for dropping the ball this time. But consider our first as last by allowing us another opportunity to host you flawlessly in the future.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only dislike no plug in capability on both sides of bed
Stayed 3 nights in Apr 2024
Response from Christina on Apr 5, 2024
Thank you Andrea, for giving us your feedback. Here at Quality Inn we pride ourselves on guest satisfaction and I am sorry to hear that we did not meet your expectations regarding additional plugs in our room. Rest assured, your remarks will be discussed internally so that we can seize any opportunity for improvement. We will be sharing your comments with managements to meet your expectations in the future. Thank you for choosing to stay with us, and we hope to see you in the near future!

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location. We were going to Universal and it was so close. Loved that it had a shuttle. Staff was kind & friendly. Hotel was clean.
Stayed 2 nights in Mar 2024
Response from Christina on Apr 5, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our central location near the theme parks with us. Our team takes great pride in delivering a friendly environment, and we're glad to hear that our staff has made a positive impact on your experience! It was a pleasure having you here with us, and we hope to have the opportunity to welcome you back in the the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Staff helpful
Stayed 2 nights in Apr 2024
Response from Christina on Apr 3, 2024
Thank you for your positive review! We are delighted to hear that you had a 5 star experience. We’re especially pleased that you enjoyed the helpful staff and central location. We’re glad that we are able to exceed your expectations. We look forward to seeing you again soon!

10/10 Excellent

JEANETTA

Liked: Amenities, property conditions & facilities
Wonderful staff and so friendly and helpful!!! The breakfast was delicious!
Stayed 3 nights in Mar 2024
Response from Christina on Apr 3, 2024
Thank you so much for your positive feedback, and 5 star ratings! We appreciate your kind words, regarding our hospitable staff, and are glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thank you!

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all. Would definitely stay there again!
Stayed 4 nights in Mar 2024
Response from Christina on Apr 3, 2024
Thank you Vivien, for taking the time to leave us your review. We truly appreciate your feedback, and we will use your comments as a reminder to why we love what we do. We’ll continue striving to provide exceptional guest satisfaction to make every interaction with us remarkable. Thank you for choosing Quality Inn and we hope to see you in the future.

8/10 Good

Kristin

Traveled with family and small children
Liked: Cleanliness, amenities
The location to universal was great. We walked to the park and back with no problems. Clean rooms. Wish breakfast was better, lacking variety of choices.
Stayed 3 nights in Mar 2024
Response from Christina on Apr 3, 2024
Dear Kristin, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback regarding our central location near the theme parks and restaurants. We're also glad to hear that the cleanliness of our rooms was up to par with your stay. Providing helpful and attentive service is one of our main goals, and we're pleased to know that our employees were able to assist you during your time with us. Thank you for your kind words and We hope to get the opportunity to have you back at our establishment.

6/10 Okay

myra isaura, harbor city

Traveled with family
Disliked: Cleanliness
Shuttle to Universal at 8am was great but shuttle back was too early at 530pm. Microwave & small fridge in room was very convenient. Old Elevator takes a long time. Halls don't smell so fresh. Furniture in room was very old and looks like they never cleaned the sofa. Would not even rest our things on it.
Stayed 2 nights in Mar 2024
Response from Christina on Apr 2, 2024
Dear Myra, Thank you for taking the time to share feedback of you recent stay. We are happy that you found the mini fridge and microwave in your room to be convenient, and that our complementary shuttle to the theme park was also a highlight in your stay. Here at Quality Inn our aim is to provide a clean, comfortable, and pleasant place to stay, and we are sorry to hear that we were unable to provide you with such. Your comments regarding the condition of the room, and the early shuttle departure from the them park has been noted and shared internally with our departments to correct those issues immediately. What you've describe is certainly not the standard we try to uphold. It was a pleasure having you here with us, and we hope to welcome you back in the future!

2/10 Terrible

Therese, Brecksville

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christina on Apr 3, 2024
Dear Therese, We appreciate you Taking the time to share your ratings of your recent visit. We are truly sorry to know that your expectations were not met on your recent stay here at Quality Inn. If there is anything in particular you did not enjoy please do not hesitate to contact us directly as we strive to improve our services. Your satisfaction is what drives us, and we can not wait to welcome you back for an exceptional experience.

2/10 Terrible

Todd

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast consists of waffle makers thats it. Never stay there again. Nor the cleanest place.
Stayed 4 nights in Mar 2024
Response from Manny on Apr 1, 2024
Thank you for taking the time to share your feedback with us. We truly value all comments from our guests as they help us improve our services.I apologize for the inconvenience you experienced during your stay regarding the breakfast options and cleanliness. Providing a satisfying and comfortable experience for our guests is our top priority, and it's clear that we fell short of meeting your expectations in this instance.Please know that we take your comments seriously, and we will use them to make necessary improvements to ensure that all aspects of our hotel, including breakfast options and cleanliness, meet the high standards we strive for.If you would be willing to discuss your experience further and provide more details, please feel free to contact me directly at [your contact information]. We would appreciate the opportunity to make things right and regain your trust.Once again, I apologize for the inconvenience, and I hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve.Sincerely,

2/10 Terrible

Ravi

Stayed 10 nights in Mar 2024
Response from Christina on Apr 23, 2024
Dear Ravi, We are truly sorry to hear that you did not enjoy your stay here with us. We understand how important it is for our guest to feel comfortable. Please allow me to apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience.

2/10 Terrible

Juan

Disliked: Amenities
Not worth the price
Stayed 1 night in Mar 2024
Response from Manny on Apr 1, 2024
Thank you for taking the time to share your feedback with us. We are committed to providing exceptional value and experiences to all our guests, and we regret to hear that we fell short of meeting your expectations.Your comments are invaluable to us as they help us identify areas where we can improve. We would love to hear more about your specific concerns so that we can address them promptly and ensure that future guests have a more satisfying experience.Once again, thank you for bringing your concerns to our attention. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

10/10 Excellent

Wieslawa

Stayed 1 night in Mar 2024
Response from Christina on Apr 23, 2024
Thank you Wieslawa, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Christina on Apr 2, 2024
Dear Justin, We appreciate you Taking the time to share your ratings of your recent visit. We are truly sorry to know that your expectations were not met on your recent stay here at Quality Inn. If there is anything in particular you did not enjoy please do not hesitate to contact us directly as we strive to improve our services. Your satisfaction is what drives us, and we can not wait to welcome you back for an exceptional experience.

4/10 Poor

Edward

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Our room was right in front of the elevator with no warning before prepaid booking. People screaming off the elevator at 3am… would not let us exercise our right to a late checkout.
Stayed 4 nights in Mar 2024
Response from Manny on Apr 1, 2024
Thank you for sharing your feedback regarding your recent stay with us. We deeply apologize for the inconvenience you experienced due to the location of your room and the disturbance caused by noise from the elevator area.Ensuring our guests have a comfortable and peaceful stay is our top priority, and we regret that we fell short in meeting your expectations in this regard. Your comments have been duly noted, and we will take immediate steps to address the issues you've raised, including reviewing our pre-booking communication procedures to ensure guests are fully informed about room locations and potential noise disturbances.Regarding your request for a late checkout, we understand the importance of flexibility during your stay, and we apologize if our inability to accommodate your request caused any inconvenience. We will certainly revisit our policies to see how we can better serve our guests in similar situations in the future.Once again, we appreciate your valuable feedback, and we hope you will give us another opportunity to provide you with the exceptional service and experience you deserve. Should you choose to stay with us again, please do not hesitate to contact me directly, and I will personally ensure that your next visit is nothing short of perfect.Warm regards,

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, well located, I will go back.
Stayed 2 nights in Feb 2024
Response from Manny on Apr 1, 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel clean and well-located. Providing exceptional service and a comfortable stay is our top priority, and we are thrilled that you plan to return. We look forward to welcoming you back for another enjoyable stay.Warm regards,

6/10 Okay

Julio

Liked: Staff & service
None
Stayed 1 night in Mar 2024
Response from Manny on Apr 1, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. Providing exceptional service and maintaining a clean environment are top priorities for us, and we regret that we fell short of your expectations on this occasion.Please know that we take your concerns seriously and will address them promptly with our team to ensure that such issues are not repeated in the future. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback helps us improve.We would appreciate the opportunity to make it right for you. If you would be willing to give us another chance, please reach out to me directly at [your contact information], and I will personally ensure that your next visit exceeds your expectations.Thank you again for bringing this matter to our attention. We value your patronage and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manny on Apr 1, 2024
"Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic time at our establishment. Our team works hard to provide exceptional service, and it's always rewarding to see that effort reflected in our guests' experiences. We look forward to welcoming you back again soon!"

6/10 Okay

Diadette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk staff was very helpful and attentive. The room had a smell Iike wetness the bathroom as well.
Stayed 2 nights in Mar 2024
Response from Manny on Apr 1, 2024
Thank you for sharing your feedback regarding your recent stay with us. We greatly appreciate your kind words about our front desk staff and their attentive service. Providing exceptional customer service is a top priority for us, and I'm thrilled to hear that they made a positive impression on you.I want to extend my sincerest apologies for any inconvenience you experienced regarding the smell in your room and bathroom. Please rest assured that we take all guest concerns seriously, and we are actively investigating the issue to ensure it is promptly addressed. Our housekeeping team will thoroughly inspect the room and take necessary measures to eliminate any unpleasant odors.We value your feedback as it helps us identify areas for improvement and uphold our commitment to providing a comfortable and enjoyable experience for all our guests. If there is anything else we can do to make your stay more pleasant, please don't hesitate to reach out to me directly.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,

10/10 Excellent

Gabriela

Stayed 3 nights in Mar 2024
Response from Christina on Apr 17, 2024
Thank you Gabriela, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
We're only one night everything whent smooth
Stayed 1 night in Mar 2024
Response from Christina on Mar 27, 2024
Dear Veronica, Thank you for taking the time to share feedback of your recent stay. We're glad to hear that everything went well on your recent stay here at Quality Inn, and we hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

Nina P

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay
Stayed 1 night in Mar 2024
Response from Christina on Mar 27, 2024
Thank you Nina P, for your your review and ratings. We are truly pleased to know that you enjoyed our accommodations here at Quality Inn. We appreciate your feedback as it motivates us to keep pushing forward, and sets the tone for excellence. Your satisfaction is what drives us, and we can not wait to welcome you back for another exceptional experience.

2/10 Terrible

Gary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had soiled/torn funiture, room itself was not clean and did not appear to have been ready for a new guest
Stayed 1 night in Mar 2024
Response from christina on Mar 26, 2024
Dear Gary, we are truly sorry that your expectations were not met on your recent visit. Here at Quality Inn, we pride ourselves on guest satisfaction, and it saddens us to hear about the condition of your room on your recent stay. Your feedback regarding the cleanliness, and the furniture in your room have been noted and shared with our housekeeping team to rectify immediately. We hope to have the pleasure of welcoming you back to provide you with the service you truly deserve.