외관

데이즈 인 & 스위트 바이 윈덤 아르테시아 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 324개" "
평점 8 - 좋아요. 1005개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 176개" "
평점 4 - 별로예요. 1005개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 133개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
2021년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 1월 10일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 - 훌륭해요

edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 12월 28일
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
주변에 걸어서 갈수 있는 거리에 식당과 마트 등이 많았음. 아침식사는 아주 기본적인것만 제공 되었음. 전반적으로 만족함
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 3일
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

2/10 - 너무 별로예요

Joonsoo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천하고 싶지 않은 호텔임.
시설이 노후하고 잠을 잘 수 없을 정도로 에어컨 소리가 시끄러움. 방음이 잘 안되어 소음이 큼.
2019년 9월에 5박 숙박함
답변 제공: Manager 님, 2019년 9월 22일
Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

2/10 - 너무 별로예요

HYUNGSUK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악. The worst hotel.
내가 지금까지 전세뎨 50개국가를 다녔지만, 이 호텔은 최악 중의 최악이었다. 청소는 물론 종업원들의 태도, 프론트데스크의 안내부족 등등 이런 호텔은 최악이었다. 나는 결코 이 호텔울 다른 어떤 이들에게도 추천하지 않을 것이다. 방안에 모기가 있었다. 이 호텔은 모기 약도 제대로 구비하지 않았다.
2019년 8월에 2박 숙박함
답변 제공: Manager 님, 2019년 8월 27일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
딱 가격만큼의 호텔^^
워낙 CA쪽이 호텔비가 비싸니 가성비 따지기는 어려운데. 딱 가격만큼의 호텔이었습니다. 전반적으로 오래된 호텔입니다. 조식은 늘 똑 같고 ㅎㅎ. 하지만 침대는 편했고 주변에 식당과 마트가 많아 좋았습니다. 치안도 좋았구요.
2019년 6월에 6박 숙박함
답변 제공: Manager 님, 2019년 6월 29일
We can't thank you enough for sharing your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Lacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms were nice and spacious also clean.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Jhanyce

별로예요: 숙박 시설 상태 및 시설
It’s good for the price but not somewhere I would stay long term! Maybe if you want a quickie stay nothing more than that. It could have been cleaned a lot more especially around & inside the property. They had bed frames and stuff outside the rooms & everything. Rooms definitely need more cleaning & mopping . There was hair everywhere however it’s was nice.
2024년 4월에 1박 숙박함
답변 제공: Front desk 님, 2024년 4월 18일
we are going through renovation of the rooms. because of every day work and constant moving of furniture things were there. Thank you for staying with us.

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area was safe and quiet
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 17일
Hi Christina,We're glad to hear that you found the area around our hotel safe and quiet during your stay! Providing a peaceful environment for our guests is important to us, and we're pleased that you had a positive experience in this regard. Thank you for your feedback, and we look forward to welcoming you back for another pleasant experience in the future!

2/10 - 너무 별로예요

Luis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I never stated here again they don't clean the room. The restroom its in a terrible condition the bath tube its old .the blankets really old .i stayed in this hotel for a week they cleaned once. I never stayed here again.
2024년 4월에 6박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 17일
Hi Luis,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Milagro

좋아요: 청결 상태, 편의 시설/서비스
It was ok
2024년 4월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 16일
Hi Milagro,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, your experience was okay. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

CINTHIA

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable, overall clean. Close to shopping center. We stayed on ground floor, walls were paper thin, you could hear EVERYTHING from next door rooms, stomps from the upper floor. Breakfast was basic to get your day started. If you are looking for one or two nights stay, this hotel is just ok.
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 16일
Hi Cinthia,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the bed comfortable and the overall cleanliness satisfactory. We also appreciate your positive comments about the hotel's proximity to the shopping center and the basic breakfast offerings. Your comfort is important to us, and we will look into ways to minimize noise disturbances for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for another stay.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 12일
Hi Carlos,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 - 별로예요

Wilfredo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Wilfredo, We regret to hear that your experience did not meet expectations. We invite you to contact us directly to discuss any specific issues you encountered during your stay. Your comfort and satisfaction are our top priorities.

8/10 - 좋아요

ROMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is under renovation, they should make the beds every day
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 3일
Hi Roman,Thank you for bringing this to our attention. We will work to ensure that our housekeeping team pays extra attention to guest rooms, including making beds daily, to provide a more enjoyable stay experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Karina

가족 여행
좋아요: 청결 상태
🙂
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 2일
Hi Karina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

James 님, HIGHLAND, CA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Descent hotel for the money.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello James,We appreciate your feedback and are glad to hear you found value in your stay. Your comments help us strive for continued improvement. Thank you for choosing our hotel for your accommodations.

10/10 - 훌륭해요

Srinivasan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean. More restaurants nearby. Decent complimentary breakfast. Overall nice experience.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Srinivasan,We're glad to hear you enjoyed the cleanliness of your room and our complimentary breakfast during your stay. It's great to know you appreciated the dining options available in our neighborhood. Should you have any further feedback or if there's anything we can assist with, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Lazaro

가족 여행
Average stay
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 2일
Hi Lazaro,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 - 좋아요

Arianna Nichole 님, Poulsbo

연인과의 여행
좋아요: 직원 및 서비스
Property was decent. Bed was hard and extremely uncomfortable. I only stayed 1 night and had to get another hotel for the remaining of my stay. Property had old furniture sitting around the grounds.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Arianna,Thank you for your feedback regarding your recent stay at our hotel. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of meeting your expectations in this regard. We will address the issue with the bed to ensure that it meets the comfort standards expected by our guests. Additionally, we will review our groundskeeping procedures to ensure that any old furniture is promptly removed to maintain the aesthetics of the property. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Juan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Appears that they are under renovations during our stay there but will be a nice place once completed
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Juan,Thank you for your feedback regarding your recent stay at our hotel. We understand that renovations can sometimes disrupt the guest experience, and we appreciate your understanding and patience during this time. Rest assured, we are working diligently to complete the renovations as quickly as possible to provide an even better experience for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - 괜찮아요

Samuel

2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Samuel,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We strive to provide all our guests with a pleasant stay.

4/10 - 별로예요

Margarita C

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was not too clean the towels very old, The staff people was good not excellent
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Margarita C,We appreciate your feedback regarding the cleanliness and staff service during your stay. Your comments will be shared with the team for further improvement. Thank you for taking the time to provide us with your valuable input.

8/10 - 좋아요

kit

2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 12일
Hi Kit,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - 괜찮아요

Nameet

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 22일
Hi Nameet,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 - 훌륭해요

Andrew 님, Long Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable price, front desk is always polite and personable and room is exactly what I needed.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 21일
Hi Andrew,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and comfortable accommodations at a reasonable price is our goal, and we're delighted that we could meet your needs. We truly appreciate your kind words about our front desk staff. We strive to provide friendly and personable service to all our guests, and it's wonderful to hear that we succeeded in making your stay enjoyable. We value your input and hope to have the pleasure of welcoming you back for another great stay in the future!

4/10 - 별로예요

Christina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 20일
Hi Christina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Nelson

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room floor is so dusty including the window. The restroom is so dirty. Door knob in the restroom not working. Towels are now yellowish in color(needs to be teplaced). Restroom floor is also dusty. The Receptionist is not accommodating. In general… so awful😠
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 19일
Hi Nelson,Providing a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately. Steps will be taken to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Additionally, we will inspect and repair any faulty fixtures, such as the door knob in the restroom. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Ernesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 20일
Hi Ernesto,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 19일
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Petra

가족 여행
좋아요: 청결 상태
Limited breakfast menu.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Petra,We appreciate your feedback and will share your comments with our team for future improvements. We hope you otherwise enjoyed your stay with us.

6/10 - 괜찮아요

KINES 6300

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in a bad area. There was razor wire on the back parking lot. Also was told by security to not park in front as a result of theft from cars.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello KINES 6300,We appreciate your feedback regarding your recent stay. The safety and security of our guests is of the utmost importance to us, and we take all necessary precautions to ensure a secure environment. Thank you for bringing your concerns to our attention so that we can address them accordingly.

10/10 - 훌륭해요

Bridgette

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Bridgette,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate you choosing us for your accommodation needs and hope to welcome you back soon for another enjoyable experience.

4/10 - 별로예요

Julio Cesar

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
El personal de recepcion es muy amable, pero no hacen la limpieza diario, estuve 4 noches y solo una vez limpiaron el cuarto, te hacen un cargo de un depósito a tu tarjeta y no te lo regresan al salir, que tarda 5 días en reembolsarse, sigo esperando que me lo regresen.
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Julio,We appreciate your kind words about our reception staff, but we understand the importance of regular room cleaning during longer stays. We will address this issue with our housekeeping team to ensure that our cleaning procedures are properly followed. We also understand that prompt refund processing is essential, and we will investigate this matter further to ensure that it is processed in a timely manner. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Andrew 님, Long Beach

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hard to find safe and clean hotels that have smoking rooms these days. This place always comes through and I don’t feel like I have to be around crime just to have a smoking room.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Andrew,We're delighted to hear that you enjoyed your stay with us and found our smoking rooms to your liking. Your safety and comfort are our top priorities, and we strive to provide a clean environment for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Check in was easy, had to pay a 75USD deposit. After check out we won't see it for 3-5 business days according to the front desk. The room was OK but felt very outdated. The room had AC which was good, but there was some moldy spots in the corners of the tub and room felt humid compared to outdoors. Bathroom door was notably old, water pressure for shower and sink was poor. The water also took a few minutes to warm up. We also only got room cleaned on our 3rd night. I dropped a pillow on the ground, asked front desk for another pillow case and they didn't have any. The stay was functional but probably would not book again.
2024년 3월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 8일
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is crucial, and I assure you that I will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made. Additionally, we will take steps to ensure that extra amenities such as pillowcases are readily available for guests upon request. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Ying

2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 12일
Hi Ying,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

8/10 - 좋아요

Josette

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
Didn't like that they don't except animals. Little to expensive for the room $93 plus $75 deposit. In San Pedro the Motel 6 is around $60 a night plus they accept pets no extra cost rooms are smaller but very. Modern clean lines style
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Josette,We appreciate your feedback. Our hotel strives to provide a comfortable experience for all guests. Different establishments offer varying policies and amenities, and we regret any inconvenience caused. Should you have any further concerns, please feel free to reach out to our management team for assistance.

8/10 - 좋아요

Brajan

좋아요: 직원 및 서비스, 편의 시설/서비스
Ceilings and walls need to be cleaned and painted
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Brajan,Thank you for your feedback; we appreciate you bringing this to our attention for further consideration. Our team will promptly address and evaluate the areas mentioned to uphold our standards of cleanliness and maintenance throughout our property.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is look like abandoned ,bed, chair, everywhere in the hallway and then they said is gonna charge me a 100$ for deposit and they never give me back i call then … is horrible experience
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Kevin,We're sorry to hear about your experience. We encourage you to reach out to our management team directly to address any concerns regarding your deposit. Your feedback is valuable to us, and we hope to welcome you back in the future for a better stay.

2/10 - 너무 별로예요

Adelina

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been in hotels for two months and this is the most horrible as soon as I entered the hotel. I got a horrible allergy at night and couldn't sleep. Because of the polluted air in the room, it seems that my eyes and nose were filled with lint. I left there with a horrible allergy, never again. I would return
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Adelina, I'm sorry to hear about the discomfort you experienced during your stay. We value all feedback and have shared your comments with the relevant teams for their review. Your well-being is important to us, and we strive to provide a comfortable environment for all our guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Madhu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff & the rest of the staff were fantastic people!
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 22일
Hi Madhu,We're thrilled that our front desk staff and the rest of our team were able to provide you with fantastic service during your stay. Ensuring that our guests feel welcomed and well taken care of is our top priority, and it's great to know that our team made a positive impression on you. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Dr Joseph 님, Pasadena

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some alarm woke me up at 0400 and could not get back to sleep :(
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 22일
Hi Dr. Joseph,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback seriously, and we will investigate the matter to ensure that similar incidents are prevented in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Gordon 님, Chandler

좋아요: 청결 상태, 직원 및 서비스
It’s pretty basic but a good location for my trip. I’ve stayed here multiple times with no problems.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Gordon,Thank you for sharing your feedback with us. We're pleased to hear that you've had multiple positive experiences during your stays with us and that our hotel's location has been convenient for your trips. Providing a comfortable and reliable stay for our guests is our top priority, and we're glad to know that we've consistently met your expectations in this regard. We value your loyalty and patronage, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 - 별로예요

Jacques

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible customer service!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Jacques,We're sorry to hear about your experience and appreciate your feedback. We strive to meet our guests' expectations and will address your concerns with our team to improve our service standards. Your comments are valuable to us as we continue to enhance our guest experience.

10/10 - 훌륭해요

Grace

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast. Very friendly lady in breakfast room. Very fresh food,and lots of choices.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi Grace,We're thrilled to hear that you enjoyed our breakfast offerings and that you had a positive experience with our breakfast staff. Providing a delicious and varied breakfast is important to us, and we're delighted that you found the food to be fresh with plenty of choices. We'll be sure to pass along your compliments to the team member who assisted you in the breakfast room. Feedback like yours motivates us to continue providing excellent service to our guests. We appreciate your kind words and look forward to welcoming you back again soon.

10/10 - 훌륭해요

Shana

2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 9일
Hi Shana,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 - 너무 별로예요

randy

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fan in bathroom didn’t work. Bed was super hard and lumpy. And apparently the boiler was broken so no hot water which I book the deluxe suite specifically to use the tub and couldn’t even enjoy it for my whole stay
2024년 2월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 7일
Hi Randy,Thank you for your feedback regarding your recent stay at our hotel. It's disappointing to hear about the issues with the bathroom fan, the comfort of the bed, and the lack of hot water, especially when you booked our deluxe suite with the intention to enjoy the amenities. Please know that we take your comments seriously, and we will address these issues to ensure a better experience for our future guests. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay.

2/10 - 너무 별로예요

Priyankar

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 6일
Hi Priyankar,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Alvaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice experience
답변 제공: Guest Relation Management 님, 2024년 2월 2일
Hi Alvaro,We're delighted to hear that you had a nice experience during your stay with us! Providing a pleasant and enjoyable stay for our guests is our goal, and we're glad that we could meet your expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for another great experience in the future!