Outdoor pool, sun loungers

Reviews of Holiday Inn Express And Suites Oro Valley - Tucson North, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 92 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near my home for out of town guests.
Stayed 2 nights in May 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the mountains, large and spacious rooms, staff are awesome and helpful, complimentary breakfast was wonderful! We'll definitely stay there again!
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jane E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

kim

Stayed 3 nights in May 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location
Stayed 1 night in May 2024

6/10 Okay

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service
It was a decent property, just kind of bland. Breakfast was the same every day (change up the hot food once in a while, or the fruit). Staff was friendly, rooms were kept clean, but the pool area was a bust. Pool was small, area around pool was almost nonexistent, and no where is sit and lounge by the pool. Pool always had debris in it.
Stayed 4 nights in May 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money.
Stayed 1 night in May 2024

8/10 Good

Kristin, Hoover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at a great price! This hotel is a superb value for size of room and location to northern Oro Valley.
Stayed 5 nights in May 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express has a wonderful complimentary breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Apr 2024
Response from Orion on May 7, 2024
Thanks for the great review Michelle! We are super close to Walmart, gas stations and a TON of fun restaurant's! We're glad our location was great for you!

2/10 Terrible

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is next to bike path & couple miles from Catalina State Park. I have stayed here several times & will come back.
Stayed 1 night in Apr 2024
Response from Orion on May 7, 2024
Thank you for your positivity Beth! We can't wait to see you next time!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Orion on Apr 23, 2024
Thank you!

10/10 Excellent

Anita

Stayed 3 nights in Apr 2024
Response from Orion on May 7, 2024
Thank you Anita! We're glad you had a good stay!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location in Oro Valley. Beautiful mountain views and nice walking trails in the area.
Stayed 1 night in Apr 2024
Response from Orion on May 7, 2024
Thank you, William! We too love the beautiful mountain views here in Oro Valley! Have a great day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Pima walking trail adjacent is awesome
Stayed 2 nights in Apr 2024
Response from Orion on May 7, 2024
Having the bike loop so close for our guests is definitely awesome David! Thank you for the awesome review!

6/10 Okay

Gregory T, Dubuque

Disliked: Staff & service
Breakfast was average. Several items were not ready at opening time. No one came to clean my room for two days and their key cards fail constantly.
Stayed 4 nights in Apr 2024
Response from Orion on May 7, 2024
We deeply apologize for the inconvenience caused to you with breakfast. It is the most important meal of the day, and we always strive to do better. Thank you for letting us know so we can look into this issue. We look forward to giving you a better experience next time!

10/10 Excellent

Delvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Orion on Apr 6, 2024
Thank you Delvin!

10/10 Excellent

Michelle

Liked: Cleanliness, amenities
Super easy check in and easy access to room. Quiet and had all the tv channels I needed to relax and enjoy.
Stayed 1 night in Apr 2024
Response from Orion on Apr 6, 2024
Thank you for your kind review Michelle! At Holiday Inn Express we strive to give a relaxing, positive stay!

6/10 Okay

David

Stayed 1 night in Apr 2024
Response from Orion on May 7, 2024
We're sorry your stay was not a 5/5, we always strive to do better than the last. Please reach out to our general manager and let us know how we can do better next time!

10/10 Excellent

Heather Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet room. I was able to rest and enjoy my stay
Stayed 4 nights in Mar 2024
Response from Orion on Apr 3, 2024
Thank you for such positive feedback!We hope to see you the next time you have hotel needs!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and a great rate. Staff was very courteous.
Stayed 1 night in Mar 2024
Response from Orion on Apr 3, 2024
Your kind words are appreciated, our staff strives to make every stay feel like home. See you next time!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and it felt welcoming for all people. It was nice to have a mini fridge and microwave . Beautiful views of Catalina State Park on one side and on the other side is a bike trail where I took a walk. Breakfast is more generous than most places . They even had a little gym and a pool . It has everything , I would stay here again
Stayed 2 nights in Mar 2024
Response from Orion on Apr 3, 2024
Thank you for your awesome review Annie!Our staff appreciates your kindness, we always strive for the best. Our lovely view of the mountains is definitely an advantage to staying with us.We'll see you next time!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, easy to park conveniently located to norther Tucson and beyond
Stayed 3 nights in Mar 2024
Response from Orion on Apr 3, 2024
Thank you Barbara! Our convenient location is top notch! Have a wonderful day

10/10 Excellent

Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Orion on Apr 3, 2024
Thank you Rosario! We're glad to have been your hotel of choice!

6/10 Okay

Jeffrey, Riverview

Business traveler
Liked: Cleanliness, staff & service, amenities
The only issue I had was the A/C unit in the bedroom of the suite was EXTREMELY loud. I had a hard time getting some sleep. I expected much better for a suite.
Stayed 4 nights in Feb 2024
Response from Orion on Apr 3, 2024
We're sorry for the inconvenience caused to you by a loud a/c, we are in the middle of weeding out the old ones and replacing them so thank you for your feedback!We hope to see you next time for another chance, have a great day!

10/10 Excellent

Bridgette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Orion on Apr 6, 2024
Thank you for a wonderful review Bridgette!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Orion on Apr 6, 2024
Thank you Donna! We appreciate your business!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Orion on Apr 3, 2024
Thank you Amy! Have an amazing day!

6/10 Okay

Raymond

No hot water in morning
Stayed 1 night in Feb 2024
Response from Orion on Apr 3, 2024
We're sorry to hear that! We would love another opportunity to get this right but thank you for your feedback. We did get someone out to solve this issue and we look forward to your next stay!

6/10 Okay

Genia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked to have had a room with a view of the mountains. Instead, we were on the first floor in a room that was for a disabled person/wheelchair bound. We didn’t need that kind of room. The bathroom was awkward to use as the shower and sink area are for someone in a wheelchair.
Stayed 1 night in Feb 2024
Response from Orion on Apr 3, 2024
Thank you for your feedback, we are sorry for any inconvenience this may have caused. I did look through the reservation and noted that the reservation was made for that room type, in order to avoid any other inconvenience, we recommend calling into the hotel to make the reservation or making any requests. Thank you again, have a great day!

10/10 Excellent

Hari, Houston

Stayed 2 nights in Feb 2024
Response from Orion on Apr 6, 2024
Thank you Hari!

8/10 Good

Bill, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Orion on Apr 6, 2024
Thank you for the good review Bill! Have a wonderful day!

8/10 Good

Marsha

Liked: Cleanliness, staff & service
The plug in the bathroom sink linked. The part in the tub that you pull to divert the water to the shower head also leaked. I reported both to the front desk.
Stayed 1 night in Feb 2024
Response from Orion Jones on Feb 14, 2024
Good Evening Marsha,Thank you for letting the front desk know of any room issues, it gives us the opportunity to fix and better things for our guests!I'd also like to thank you for still giving us a good review, we look forward to your next stay so we can give you an even better experience!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up a great stay!
I want to express my gratitude for the efforts that Jada at the front desk made to make my stay comfortable. After one night of being constantly awakened by an older a/c unit cycling off and on (and loud!), I went to her the next day to express my dissatisfaction. During a not busy time, she left her station to examine another room and check out its newer a/c unit. She had me go take a look at it, the a/c was whisper quiet, and she made the room change for the remainder of my stay. What a difference. I slept so well. I can't thank Jada enough for what she did to ensure I had a comfortable stay. This hotel really needs to replace all those old units now, not replace them one at a time as they age beyond repair. One has to be a really sound sleeper to put up with the noise they make.
Stayed 4 nights in Dec 2023
Response from Orion Jones on Jan 31, 2024
Dear Ed,Thank you for your wonderful feedback! We are truly happy to hear that Jada could make your stay more comfortable. We apologize for the inconvenience of our a/c noise. We are in the middle of replacing our HVAC units and your feedback lets us know where we still have to hit, so thank you! I do hope you'll give Holiday Inn Express Oro Valley another chance for a comfortable stay!Have a wonderful day!

8/10 Good

Kevin

Traveled with family
Liked: Staff & service, room comfort
Grade B
Orion at the front desk was excellent! Sink in bath was cracked. Floor not vacuumed well.
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

STEPHEN

Stayed 1 night in Jan 2024
Response from Orion Jones on Feb 1, 2024
Thank you Stephen! We appreciate your business and positive review!

10/10 Excellent

Nerissa

Stayed 2 nights in Jan 2024
Response from Orion Jones on Feb 6, 2024
Thank you Nerissa!

10/10 Excellent

Kathleen

Stayed 3 nights in Dec 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Excellent location and breakfast. Rooms need a lift but are clean. Staff is amazing. Hot tub not working was a disappointment
Stayed 4 nights in Dec 2023
Response from Orion Jones on Jan 31, 2024
Good Afternoon,Thank you for your feedback, it is much appreciated!Our hot tub is currently up and running and we'd love for you to give us another chance at a happy stay! Have a great day,

10/10 Excellent

Jesse, Milpitas

Stayed 1 night in Dec 2023

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Stayed 1 night in Dec 2023

6/10 Okay

noelia

Traveled with family and small children
Liked: Staff & service, amenities
Not the cleanest; hair left in the bathroom, dirt and crumbs on the floor. The bathroom has no vent, so when you take a shower it steams up so bad and condensation builds up on everything. Ok if you are just a couple and you leave the door open while showering.
Stayed 4 nights in Dec 2023
Response from Orion Jones on Feb 1, 2024
Good Evening Noelia,We deeply apologize for the inconvenience of an unclean stay. Our standards are well above uncleanliness and we hope you'll stay again with us so we can give you a better stay!Have a lovely night!

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great service.
Stayed 1 night in Dec 2023
Response from Orion Jones on Feb 1, 2024
Thank you for such kind words Oscar!We here at Holiday Inn Express Oro Valley are very glad we could offer great service,have a wonderful night!