로비

익스텐디드 스테이 아메리카 스위트 로스앤젤레스 토런스 델 아모 서클 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1005개 이용 후기 중 259개" "
평점 8 - 좋아요. 1005개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 177개" "
평점 4 - 별로예요. 1005개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 191개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Chang bum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결.쇼핑몰과 가까움.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Chang bum, Thank you so much for your excellent review. We are glad our well-maintained accommodations and location, close to shopping, ideally suited your needs. It was a pleasure hosting your visit, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

6/10 - 괜찮아요

Joon

출장 여행
보통 수준
보통
2020년 11월에 2박 숙박함

6/10 - 괜찮아요

Yoo

출장 여행
별로예요: 직원 및 서비스
2020년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 9월 10일
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

6/10 - 괜찮아요

Joong

가격대비 굿
가격대비해서는 괜찮았습니다. 다만 일반적인 좋은 호텔을 생각하시고 투숙을 하시면 실망하실수 있습니다. LA근처에서 이정도 가격이면 괜찮은것 같습니다.
2019년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 8월 11일
Joong, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

8/10 - 좋아요

yongwoong

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
room 청소를 잘 안해줘 아쉽네요!
2019년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 6월 27일
Yongwoong, thank you for reviewing your experience at Extended Stay America. We are delighted to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your recommendation is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management

6/10 - 괜찮아요

yongwoong

별로예요: 청결 상태, 직원 및 서비스
가격대비 좋았지만 방 청소를 안해주네요.
2019년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2019년 6월 25일
Thank you for being our guest. Although you were happy with our affordable rates and overall had a pleasant stay with us, we are sorry you were unhappy with our housekeeping policy. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
everything good
2019년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2019년 4월 17일
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your fantastic review, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extended Stay America 2018-19
I believe this hotel is very good. My family really enjoyed staying here and spent a very good time in New Year's Day!
2018년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 1월 5일
Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having your family as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

EUN GAB

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst hotel in my experience
Hotel missed maid serveice by mistake. I went out at 9 AM and return to room at 8 PM but room was never cleaned. Called front desk and asked room has not been clean and at least houseseeping to replace used towels if cleaning is impossibl. Front ORDERED me to bring all used towels to front desk to exchange to new towels. They never feel sorry for such thing. I have asked why on one has cleaned the room and front desk comment hotel will clean the room only when requested for cleaning. CAN YOU BELIEVE THIS? I will never return to this hotel! So smell and dirty. There were cigarette butts at windowsill and never picked up seems like previous customer smoked in the room. I only have bad memory on this stay.
2018년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2018년 10월 27일
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

4/10 - 별로예요

ogawa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No landry , less breakfast service
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Aldo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

heather

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No amenities. No shampoo, lotion, coffee maker, dishes, microwave .. the room had a little kitchen but no plates, utensils or anything
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 7일
Dear Heather, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

8/10 - 좋아요

Ernestine 님, Los Angeles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I do like the location. Janet always greets with a smile. The facility though perfectly located and staff are friendly, it does need new or cleaner carpets and the rooms need touch up.
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Hector

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel room looks nothing like in the pictures
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

8/10 - 좋아요

philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just what i was going for some how
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Philip, Thank you for taking the time to rate your experience at Extended Stay America. We are delighted to hear that you enjoyed your stay and that our team was able to provide you with clean and comfortable accommodations along with outstanding service. Your positive feedback means a lot to us, and we appreciate you recognizing our efforts. We hope to have the pleasure of welcoming you back soon and that we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Jesus and Danielle especially.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Romeo 님, San Diego

단체 여행
No hairdryer, shampoo etc. understaffed
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management

8/10 - 좋아요

Dion

좋아요: 숙박 시설 상태 및 시설
It was nice
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Dion, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Edgar

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 직원 및 서비스
It was reasonable price
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
Dear Diane, Thank you for connecting with us about your time at our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

4/10 - 별로예요

Alejandra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

8/10 - 좋아요

Kazumi

2024년 2월에 1박 숙박함

4/10 - 별로예요

Tyron

가족 여행
별로예요: 편의 시설/서비스
TV didn’t work, we called for help but no one ever showed up. Called ask for towels and they said I have to come to front desk to get myself. When I get there , they said I needed to bring the old , wet and dirty towel down to exchange myself. Will never ever stay there again
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Tyron, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret any shortcomings in service. We'll address these concerns with our team to ensure improvement. Thank you for bringing this to our attention, and we appreciate your understanding. We would like to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sven 님, Rancho Palos Verdes

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very noisy and old. Wouldn’t stay here again.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Sven, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise and outdated facilities can impact the overall comfort of our guests. Your feedback is invaluable, and we assure you that we take it seriously. Please know that we are continually working to improve our facilities and services. We regret that we fell short of your expectations and hope you reconsider staying with us in the future, allowing us to provide you with a more positive experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Johannes

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Carine

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kristie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs many updates
old & dirty. tv remote does not work. lights work intermittently, the wall unit for air/heat is old & incredibly loud.
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 31일
Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We'll share your concerns with the team to ensure improvements. Our goal is to provide a comfortable environment for our guests, and we regret falling short of your expectations. If your travels bring you back to the area, we'd love the opportunity to make it right. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

2/10 - 너무 별로예요

samir

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it very dirty and smells disgusting
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 20일
Dear Samir, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Your comments are valuable, and we'll address them to enhance our overall guest experience. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more positive stay.Sincerely,Hotel Management

6/10 - 괜찮아요

Hisayuki

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Stella

연인과의 여행, 출장 여행
It is old
2023년 12월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 13일
Dear Stella, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

L

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Book elsewhere! This place is a dump.
Think twice before booking! The smell of the hotel reeks of marijuana. Bring slippers to wear in your room, the carpets are so badly soiled you don’t want to walk barefoot in your room. Want coffee in your suite? You need to ask for a coffee maker AND cups. Need a hair dryer? You need to ask for it. This hotel must experience a LOT of theft!! The dirt around the room window was so bad you could hardly see the window frame. The cabinets in the bathroom and the kitchen area were in high need of replacement they were so badly damaged. Have a pet? Beware because no one picks up after their pets outside. Dog poop everywhere!! Never again will I consider staying at this hotel location.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 10일
Dear L, We sincerely apologize for the challenges you encountered during your stay. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations. Your feedback is crucial, and we will address the issues you've raised with our team to ensure improvements are made. Our goal is to provide a positive experience for all our guests, and we appreciate your patience and understanding. If your travels bring you back to the area, we hope you will consider giving us another chance to provide the service and accommodations you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Bjorn

출장 여행
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Jessica

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Tatsumi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Gary

단체 여행
좋아요: 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Kazumi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Off of main streets. New senior condos being built across street and next to fire station but quiet.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Yaman

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Alberto

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was not accurately displayed online. The hallways smelled like incense and the inside of the room like maple syrup with other smells. The carpet was stained and dirty. The more time we spent in the room, the worst it got. We checked out early and got a different hotel. Definitely not a place worth staying at considering it around del amo fashion district.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 29일
Dear Alberto, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management

4/10 - 별로예요

Chris

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I get it’s a pet friendly hotel but rip out the carpet and put in cheap flooring so the snell and visual stains do t show
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 25일
Dear Chris, We extend our gratitude for taking the time to provide us with feedback regarding your stay at our hotel. We are disheartened to learn that we fell short of your expectations and that you encountered issues with your accommodations. Please accept our sincere apologies for any inconvenience caused. We will take the necessary steps to ensure that our housekeeping staff performs flawlessly in preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Matheus

좋아요: 숙박 시설 상태 및 시설
Very good
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 26일
Dear Matheus, Please accept our gratitude for posting such wonderful feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management

4/10 - 별로예요

Jason

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor - even for a budget hotel
TL;DR version: even for a budget hotel, this place fell short of the mark. Details: Kitchenette - but no cookware or plates and utensils in unit. Yes, I can request at the front desk, but why make me go to the trouble when a hold is placed on my card? Housekeeping only comes every 2 weeks. That wasn’t clear upon reservation - only on check in. No coffee in room - just downstairs in the morning. Complimentary grab-n-go breakfast was a joke. Coffee, oatmeal, and granola bars. That was it. No fruit for takeaway. Nothing else. Oh, on the final day they had muffins. Not the first 2 days. Bed was horrible. There were springs broken or something as it sunk when I sat on the edge of the bed, to the point that the bed was basically uneven. Towels were ratty with threads coming off. Soap provided, but no shampoo. Oh, and my floor smelled like fish. Not old rotting fish, but like someone had been cooking fish in their microwave. Every. Day. That’s just what’s fresh in my mind as I write this. I’m sure there were other issues. My advice: steer clear. Pay the extra to stay elsewhere if you’re able to afford it.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 21일
Dear Jason, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

10/10 - 훌륭해요

Jiaqing 님, Los Angeles

10/10 - 훌륭해요

Beverly

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just love how they treat u an there like family everyone is so friendly an the workers also
2023년 9월에 7박 숙박함

2/10 - 너무 별로예요

Emmanuel

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check out after 30 minutes of being in the room. Very dirty, filthy and unsafe. There were unknown pills on the floor. Book at a room at the Holiday Inn which was very nice. Don’t stay at this facility.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Emmanuel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Harvey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함