Exterior
Check availability

Reviews of Comfort Suites West Dallas - Cockrell Hill

2.5 out of 5
Comfort Suites West Dallas - Cockrell Hill
4275 Dfw Turnpike, Cockrell Hill & I 30, Dallas, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 351 out of 721 reviews" "
Rating 8 - Good. 230 out of 721 reviews" "
Rating 6 - Okay. 70 out of 721 reviews" "
Rating 4 - Poor. 35 out of 721 reviews" "
Rating 2 - Terrible. 35 out of 721 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Traveled with family
Liked: Amenities
The Comfort inn at Dallas west is very nice, clean and the staff was pleasant. What is upsetting is the very poor service from Expedia! I needed to cancel two of the three nights I had a reservation for but they refused to refund the two days. Expedia, a billion dollar company and they will not make a refund. There are too many other companies doing this same reservation service for them to not provide better service. I'll be moving on from Expedia...
Stayed 3 nights in May 2024

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coziness
Stayed 1 night in May 2024

8/10 Good

Tamas

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

8/10 Good

Angela

Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Stayed 1 night in Feb 2024

10/10 Excellent

Elpidio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 4 nights in Apr 2024

10/10 Excellent

denis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly fine!
Stayed 1 night in Apr 2024

10/10 Excellent

denis

Stayed 4 nights in Apr 2024

10/10 Excellent

Rudy, Alvarado

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Mariana

Stayed 2 nights in Apr 2024

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine for 5 nights at the property. We had a lot to do and didn’t really need the hotel facilities but they were very good. The staff were particularly friendly and helpful. My only downside was the location as it was right alongside interstate 30 which sounded busy all of the time. However a pair of ear plugs solved the noise problem for me and my wife wasn’t bothered with it. Would use this hotel group again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall bad experience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Bryan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites West Dallas - Cockrell Hill.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay during your recent visit. I have shared your feedback with maintenance team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Terrence BrownComfort Suites West Dallas - Cockrell Hill

4/10 Poor

Ivan

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Everything was ok until the second night when we noticed 2 small roaches. One in the restroom and another coming from under the bed.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Ivan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites West Dallas - Cockrell Hill.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding insects in your guest room during your recent visit. I have shared your feedback with maintenance team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Terrence BrownComfort Suites West Dallas - Cockrell Hill

10/10 Excellent

MAYRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in room with two queen beds and sofa bed. Spacious. Nice Room!
Stayed 1 night in Mar 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access too the freeway. Quite convenient l!!
Stayed 1 night in Mar 2024

10/10 Excellent

Baldomero

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
There was no WiFi or cable
Stayed 1 night in Mar 2024

4/10 Poor

Nadia, Wharton

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

LaTisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has some amazing people working the front desk and they need to be acknowledged. We had a great stay!
Stayed 1 night in Mar 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Remote didn’t work qsked for another and was told o just come get batteries but it was the batteries it was the remote itself
Stayed 1 night in Mar 2024

10/10 Excellent

Quinton

Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff and I appreciated the last minute availability after my flight was canceled.
Stayed 1 night in Mar 2024

6/10 Okay

RENEE D., Henderson

Traveled with family
Disliked: Amenities
Our TV in the room did not work . After multiple time speaking g with the staff , they sent a gentlemen who actually got it on , but it didn’t have access to the internet and he changed the HDMI cable from one port to another , then it was stuck on one channel . I then wen to the from again and thought maybe the remote didn’t work . That gentlemen took one from another room and that one didn’t work . So we had no TV service the entire time we were there . I went to the front desk a total of 6 times .
Stayed 3 nights in Mar 2024

6/10 Okay

Crystal

Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Workers very courteous
Stayed 1 night in Feb 2024

8/10 Good

Valentin

Business traveler
Liked: Amenities, property conditions & facilities
I stopped for one night. WiFi is not provided, but app said they are have. Not enough light in rooms. Cellphone it doesn’t work in the room. Mobile network doesn’t work inside. Sorry, but I can’t give you 5 stars

8/10 Good

Delinda

Stayed 1 night in Feb 2024

6/10 Okay

James

Liked: Staff & service
It was just fine!!
Stayed 1 night in Jan 2024

8/10 Good

Shequoya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful in retrieving forgotten items in the room
Stayed 1 night in Feb 2024

10/10 Excellent

Angelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Cynthia

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Customer service was horrible. We called to ask for more towels the first said we had to go down and get them ourselves when we went down to lobby they told us someone will take them to us. After hours we didn’t received any, called lobby and they told we had to go down and get them ourselves again, we eventually got extra towels. When we went out for the night and got back our hotel room door was cracked open and another set of new towels. Thank God no one got in our room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

tree

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
When I first got to the hotel, the room they gave me, room 203, was filthy. So they gave me another room, room 207, which had been cleaned, although it smelled bad. Anyway after starting to unpack in the room I noticed the room was infested with cockroaches! I have several pictures of cockroaches in the room!
Stayed 1 night in Jan 2024

10/10 Excellent

Nilda

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Abel

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The place had an odd smell and there were a number roaches. We were too tired to make a complaint as our child was sleeping but we are really unhappy about the experience and would like a refund.
Stayed 1 night in Jan 2024

6/10 Okay

Jaqueta, Houston

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The stay was fairly cheap. The breakfast was okay but they kept running out of food. If you need new towels they will not bring it to your room. You have to bring the used towels to the desk in order to get more. Big inconvenience if you are traveling with small children. Front desk clerk doesn’t not care and will not send towels.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

8/10 Good

Julianne

Stayed 4 nights in Dec 2023

2/10 Terrible

Dikesha

Disliked: Staff & service
Stayed 1 night in Dec 2023