나이트클럽

드림스 리비에라 칸쿤 리조트 & 스파 - 올 인클루시브 여행 후기

4.5 out of 5
드림스 리비에라 칸쿤 리조트 & 스파 - 올 인클루시브
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 594개" "
평점 8 - 좋아요. 1005개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 119개" "
평점 4 - 별로예요. 1005개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 42개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Fatima Rosemary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is beautiful, the staff is friendly and helpful. I didn’t like the pressure to buy into the Hyatt properties vacations. We went to visit the resort natural. It was dirty, over populated, restrooms were dirty and only one elevator was working to view a room on the 8th floor. The people giving the information became very rude when we decided to decline the offer. We were asked 4 more times by different managers, bosses, people with different titles. I will never do that again. It was a waste of three hours as we were told it was only one hour and a half.
2024년 4월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 24일
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you found our resort beautiful and our staff friendly and helpful. Providing excellent service and creating a welcoming atmosphere are top priorities for us, and we're delighted that you had a positive experience during your stay.We hope to have the pleasure of welcoming you back for another wonderful experience soon!Warm regards,e-concierge

8/10 - 좋아요

Omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 24일
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,e-concierge

8/10 - 좋아요

Henry jobani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 23일
Dear Guest,We would like to extend our heartfelt gratitude for your excellent rating! We are delighted to hear that you were thoroughly satisfied with your stay with us. Your positive feedback serves as a great motivation and confirmation that we are on the right path to providing our guests with an unforgettable experience.We truly value your praise and trust in our hotel, and we look forward to welcoming you back soon. If you have any further questions or requests in the future, please do not hesitate to contact us. We are always here to ensure that your next visit with us is as enjoyable as the last.Warm regards,e-concierge

10/10 - 훌륭해요

Amela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Premium restaurants have great selection and stuff is amazing Beach side restaurants are amazing,no need going to the buffet for dinner Unlimited beach towels,beach bars and waitress on the beach are amazing,rooms and generally pretty much everything else is great….too many weddings though.Highly recommend for the price.
2024년 4월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 22일
Dear Guest, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you enjoyed our premium restaurants, beachside dining options, and the convenience of our beach amenities. Providing exceptional service and amenities is our top priority, and we're thrilled that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,e-concierge

8/10 - 좋아요

Mia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All I and all It’s nothing super fancy, but we had a a great time. Staff were really kind, helpful, beach was super nice (seaweed is a problem all over the Atlantic coast not their fault and they tend to it best they can). Pools and property are clean and well taken care of. They have fun entertaining shows every night. It’s a wedding factory, there at least two a day, but it never negatively affected our stay. Kids club is a savior for ages 2-8. I didn’t see many kids younger than that though they definitely accept them, my 6y.o LOVED it. Only subpar thing is the food and the beds. Food is edible, but not special in any way. Total basic hotel/banquet type food. I’d say the best meal I had was the Mexican restaurant and the international dinner they do one night by the pool and that was mainly because it was fun. The mattresses were super uncomfortable. Mine had a big crevasse from overuse, my back and neck were killing me. We also had an issue one night because the doors between the rooms are so flimsy that we could hear everything in next room as if there were no door at all. That was also because the people staying there for the one night let their toddler play a wooden flute and scream until 1am… Who does that?!? All said we really had a great vacation. I wouldn’t go out of of my way to go back but I wouldn’t be opposed to going either. But of course there are literally 1000’s of options down there.
2024년 4월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 22일
Dear Guest, We're thrilled to hear that you had a fantastic time during your vacation with us! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be kind and helpful. It's also great to hear that you enjoyed the beautiful beach, clean pools, and well-maintained property. Our entertaining shows are just one of the many ways we strive to create memorable experiences for our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful vacation soon!Best Regards,e-concierge

8/10 - 좋아요

Sergio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Necesita mejorar la comida
2024년 4월에 2박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 19일
Estimado Huésped,Queríamos expresar nuestro sincero agradecimiento por la excelente calificación que nos ha otorgado. Es un verdadero honor saber que su experiencia en nuestro establecimiento fue satisfactoria y que disfrutó de su estancia con nosotros.Su apoyo y comentarios positivos son muy valiosos para nosotros, ya que nos motivan a seguir mejorando y ofreciendo un servicio excepcional a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia memorable.Gracias una vez más por elegir nuestro establecimiento y por tomarse el tiempo para compartir su opinión. Estamos a su disposición para cualquier cosa que necesite durante su próxima visita.Sinceramente,e-concierge

10/10 - 훌륭해요

Ryan

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pictures don’t do this resort justice, we stayed with our two children and my mother in law for a week and I wish we had another week as you genuinely feel right at home from the moment you walk in. The staff are all extremely professional and friendly, they will even remember you by name, the food was great, the resort itself was not too busy or crowded (even with weddings happening during our stay), and it was a perfect balance for family, or great for just adults as well. I will absolutely be going back.
2024년 4월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 18일
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family had such an enjoyable stay with us.It's fantastic to know that you felt at home from the moment you arrived and that our staff's professionalism and friendliness made such a positive impression. We're also glad that you found the food to your liking and appreciated the resort's peaceful atmosphere.We can't wait to welcome you back for another memorable stay! If there's anything we can do to make your next visit even more special, please don't hesitate to reach out.Warm regards,e-concierge

10/10 - 훌륭해요

Nancy 님, Vancouver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 4월에 9박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 18일
Dear Guest, Thank you for your kind words! We're delighted to hear that you found our property beautiful.We strive to create a wonderful environment for our guests to enjoy, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our property in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,e-concierge

8/10 - 좋아요

Howard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 16일
Dear Guest, Thank you very much for your positive rating! We are delighted to hear that you enjoyed your stay with us. We always strive to provide the best service possible, and we are pleased to know that we met your expectations. If you need anything else during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Best Regards,e-concierge

10/10 - 훌륭해요

Laura Rianhard 님, Old Saybrook

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very family friendly with excellent customer services. Property was very safe and food was good
2024년 4월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 12일
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great family-friendly experience with us and that you found our customer service to be excellent. Ensuring a safe and enjoyable environment for our guests is our top priority, and we're delighted that you felt comfortable and secure during your stay. It's also fantastic to know that you enjoyed the food offerings at our property.We hope to welcome you and your family back for another fantastic stay in the future!Best regards,e-concierge

10/10 - 훌륭해요

James Daryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very friendly and always smiling, room was kept nice and clean, variety of different food. Love the kids pool and the warm infinity pool.
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 12일
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly and attentive service from our staff, as well as the cleanliness of your room. It's fantastic to know that you appreciated the variety of food options available and that you found the kids pool and infinity pool enjoyable.We hope you had a truly memorable stay with us, and we look forward to welcoming you back for another fantastic experience in the future.Best Regards,e-concierge

8/10 - 좋아요

Alisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My son really enjoyed the Kids Club/Explorer. He is 7 so we definitely love the stay.
2024년 4월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 11일
Dear Guest, Thank you for sharing your experience with us. We are thrilled to hear that your son enjoyed the Explorers Club during your stay. Providing a fun and engaging experience for our younger guests is always a priority, and we are delighted that your 7-year-old had a great time.We hope that your entire family enjoyed their stay, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,e-concierge

6/10 - 괜찮아요

Marissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 9일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 - 괜찮아요

JORGE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
El precio es demasiado alto, he estado en hoteles similares o mejores a la mitad de precio, por el precio esperaba mucho más
2024년 4월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 9일
Estimado huésped,Quería expresarle personalmente mi más sincero agradecimiento por compartir sus valiosos comentarios con nosotros. Sus opiniones, comentarios y experiencias son de gran valor para nuestro equipo, que se esfuerza por mejorar continuamente nuestros servicios. Por favor, sepa que siempre estamos aquí para asegurarnos de que su próxima experiencia con nosotros sea aún más memorable que la anterior.Sinceramente,e-concierge

8/10 - 좋아요

Lourdes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was wonderful. Perfect place to be with kids. Staff was really cordial and friendly.
2024년 4월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 8일
Dear Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a fantastic experience, especially with your kids. Our team works hard to ensure that every guest feels welcome and enjoys their time with us. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Warm regards,e-concierge

8/10 - 좋아요

Erika

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property with very friendly staff. Service at peak times at the restaurants was slow and wait times to be seated at the restaurants for dinner were often very long. Quality and tastiness of the food was good though. Hibachi dinner was fun and delicious. Wish they had more covered chairs at the beach. Beach was well maintained and beautiful.
2024년 4월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 8일
Dear Guest,Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your experience at our property, particularly the hibachi dinner and the beautiful beach. We strive to create memorable moments for our guests, and we're thrilled to know that we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit in the future!Warm regards,e-concierge

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 8일
Dear Guest,We would like to express our sincere thanks for giving us a perfect rating. It fills us with joy to know that your experience at our hotel was excellent and that we were able to meet your expectations. Your support and appreciation means a lot to us, and we hope to have the privilege of welcoming you back in the future for another memorable stay.Thank you for choosing us and for sharing your experience!Best regards,e-concierge

8/10 - 좋아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The buffet was terrible. Been to a lot of “5 Star” all inclusive resorts and this was by far the worst buffet experience.
2024년 3월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 8일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 - 훌륭해요

Francine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Likes a lot of activities all day. Didn't like long waits at restaurants. Liked the food at Italian and French and Hibachi restaurants
2024년 4월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 5일
Dear Guest, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the variety of activities available throughout the day. It's wonderful to know that you found the food at our Italian, French, and Hibachi restaurants to your liking. Your satisfaction is our priority, and we hope to welcome you back soon for another fantastic experience! If there's anything else we can assist you with, please don't hesitate to let us knowBest Regards,e-concierge

10/10 - 훌륭해요

Tracey

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would recommend this property.
2024년 1월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 4일
Dear Guest,Thank you for your kind recommendation! We're thrilled to hear that you enjoyed your stay at our property. Your satisfaction is our top priority, and it's wonderful to know that you would recommend us to others.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 4일
Dear Guest,Thank you so much for taking the time to leave us an excellent rating. We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are delighted that we met your expectations. We truly appreciate your kind words and feedback.We look forward to welcoming you back for another memorable experience in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to contact us. We are here to ensure that every stay is exceptional.Warm regards,e-concierge

4/10 - 별로예요

Caleb

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
After trying multiple times to get a restaurant wait time under two hours, we had the lineup 30 minutes before they opened to get our wait time to an hour. No reservations were accepted for dining on property. Room service waits were an hour and a half. The facilities are nice, but the staff was unmotivated and complaining about the other departments to us.
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 3일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

8/10 - 좋아요

Anthony

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food at Seaside Grill was unedible
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 3일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 - 괜찮아요

Luis Manuel 님, Palmdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 22일
Dear Guest, Thank you so much for taking the time to leave us such a positive review! We're absolutely delighted to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we strive for, and it's truly rewarding to know that we succeeded in making your vacation enjoyable. Your kind words mean a lot to us, and we look forward to having the opportunity to welcome you back for another fantastic stay in the future. Until then, safe travels and warm regards!e-concierge

6/10 - 괜찮아요

Chelsea

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was horrible I had paper melted in with my cheese that you could see the words in it . When I checked in the preferred lounge it was a horrible experience. When I got my room they had me all the way in the back of the hotel that all I saw was the building and palm trees with I sliver of the water I n the corner since the palm trees and building blocked everything else which was a so called oven view . The gentleman with my luggage was the most helpful he also agreed with me when we got to the room that it was no view and made a call and got my room changed for me . So It took about an hour to get any meal except the buffet restaurant. Besides that the pools were beautiful the kids had a blast in the kids slides and pools.
2024년 3월에 6박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 2일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 - 괜찮아요

Mafalda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bring bug spray - lots of it - the hotel provides a small bottle in the room, but we woke up one morning with a bunch of bites. Room: clean, nice and spacious, showing some wear and tear. Water is not hot, more like tepid. If you're going to share a room with someone make sure it's some you're comfortable seeing you in the buff. Bathrooms have little privacy Room had bathrobe and slippers. One day we had no maid service. Common area bathrooms are spotless. They have a kids movie playing outside most nights, walk by and snag a bag of popcorn. Food: it's ok, standard buffet food - there's a sushi station - the Asian and Mexican restaurants were good. Coco Cafe is nice for a quick bite, ( try the turkey sandwich ) coffee. Food at the beach is hot dogs, burgers etc. On Thursday night had dinner at the buffet around 8:15 pm place was half empty and yet no one asked us if we wanted anything to drink, had to flag down a waiter Tons of activities all day long. The site is beautiful and the staff are nice. nicer if you tip continually, especially at the beach. Hot tub full of kids The beach is beautiful, seaweed cleaned up continually. The preferred club is not worth the extra price. The plunge pools are freezing, never once had turn down service, nor did we see the snack cart. You don't get any priority seating at the restaurants, line up like everyone else. They give you a buzzer. There is no bracelet system Alcohol is weak. Go to PuerMorelos call an Uber, pay in pesos.
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 1일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

2/10 - 너무 별로예요

Ryan

별로예요: 직원 및 서비스
Horrible service. Rude employees. Understaffed. Dirty.
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 27일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 - 훌륭해요

DINAN

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs are very friendly.
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 27일
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service with a warm and welcoming attitude is always our goal, and we're delighted that our team members made a positive impression on you.We hope you had a wonderful time with us, and we look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please feel free to let us know.Warm regards,

8/10 - 좋아요

Ruo Len

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is very family oriented and made us feel welcomed everyday
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 26일
Dear Guest,Thank you so much for your feedback! We're thrilled to hear that you felt welcomed and had a great family-oriented experience during your stay with us. Creating a warm and inviting atmosphere for our guests, especially families, is something we take great pride in.We're glad you enjoyed your time here, and we look forward to welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,e-concierge

10/10 - 훌륭해요

iriss

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly great staff!
2024년 2월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 26일
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and great during your stay. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're thrilled that our team met your expectations.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. If there's anything else we can assist you with, please feel free to let us know.Best regards,e-concierge

2/10 - 너무 별로예요

Lauren

단체 여행, 연인과의 여행
별로예요: 청결 상태
14 restaurants on premises but They are not open everyday, waits are hours long, they run out of buzzers so they make you sit there and wait. Portions are for infants at a la carte restaurants (on average people were ordering two-three entrees plus appetizers and still didn’t feel satisfied or full), Buffet food is flavorless, food has clearly been sitting out. Preferred beach- Wasn’t informed. I’m so angry about this premium alcohol- All the alcohol was available at every bar went to. There was nothing special about “premium alcohol.” This is a lie. Preferred lounge- Same availability at every other bar. No benefit. preferred breakfast- Only available from 8:30-9:30. We’re on vacation. We aren’t setting alarms to wake up to be served the same soggy options from the buffet. Secondary issues: - [ ] Loud drunk guests in room hallways screaming after midnight - [ ] Limited and “saved” seating is allowed for full days we didn’t have seats by the pool or on the beach - [ ] Priority upon check in was not that we understood what we already paid for but trying to sell us a massage to trick us into a timeshare presentation. Sneaky and disgusting. - [ ] Room service had hair in it and food was inedible
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 25일
Dear Esteemed Guest,We extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your insights, comments, and experiences are greatly appreciated as they play a vital role in our ongoing efforts to enhance our services. Your input empowers us to pursue excellence continuously, exceeding the expectations of every guest who graces our establishment. We eagerly look forward to the chance to host you once again in the near future.Warm regards,e-concierge

10/10 - 훌륭해요

Terry Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, VIP Services exceeded expectations. Heard some guests complaining about long wait times…solution, go to the dining facility about an hour before you plan to eat and they will give you a buzzer. Enjoy other bars until your table is ready & chill out. Clean rooms and resort. Impressed and will be back. Oh, also heard a complaint that it was too windy. Ah, well I’m not sure the resort can fix this. Took the $120 USD round trip to Playa Del Carmen, 5th Ave. Was fun. Spa and Hydro treatment was amazing. Great for families, we did not bring ours but it looked like kids had a blast. Map out the resort and make reservations early for Asian restaurant. All others are first come first served (solution above). Enjoy!
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 25일
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a fantastic experience during your recent stay at our property. It's fantastic to know that our VIP services exceeded your expectations and that you found our rooms and resort to be clean and impressive.We're delighted that you enjoyed the spa and hydro treatment, and it's great to hear that you found it amazing. It's also wonderful to know that our property is suitable for families, and even though you didn't bring yours on this occasion, it's reassuring to hear that it looked like the kids were having a blast.We truly appreciate your kind words and your decision to stay with us. It would be our pleasure to welcome you back for another memorable experience in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,e-concierge

8/10 - 좋아요

Felipe 님, rockville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La familia excelente Santi en la playa número 1
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 24일
Estimado Huésped,Nos complace enormemente saber que disfrutaron de su estadía en nuestro resort y que tuvieron una experiencia excepcional en la playa con Santi. Transmitiré sus amables palabras a Santi y al resto de nuestro equipo para reconocer su excelente servicio.Esperamos tener el placer de darles la bienvenida nuevamente en el futuro y brindarles otra experiencia memorable en nuestra propiedad.Saludos cordiales,e-concierge

10/10 - 훌륭해요

KARLA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Whirlpools were a nice touch - but service overall was exceptionally great!
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 24일
Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the whirlpools during your stay. It's wonderful to know that you found our service to be exceptionally great overall.Your kind words mean a lot to us and serve as a motivation for our team to continue delivering outstanding service to all our guests.We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,e-concierge

10/10 - 훌륭해요

Genevieve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 24일
Dear Guest,I wanted to take a moment to express my sincere gratitude for leaving us an incredible rating. It's truly an honor for us to receive such positive feedback and to know that your experience at our establishment was memorable.We strive constantly to provide exceptional service and create unforgettable memories for our guests, and your kind words are the greatest recognition of our efforts.We look forward to the privilege of welcoming you back in the future and exceeding your expectations once again. Please don't hesitate to reach out if you need anything during your next visit.Thank you again for your support and for choosing our establishment for your stay!Warm regards,e-concierge

10/10 - 훌륭해요

Leann Rae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a short stay of 4 days. Overall we are pleased with our stay here. Housekeeping came late in the afternoon which was okay for us. You need reservations for hibachi. Italian restaurant was thee best food option- opens at 6pm and people start lining up by 5:15pm. Sea side grill was okay but waited 2 hours to be seated. Entertainment was great. We did not experience anyone too loud, or anyone way too intoxicated. We toured another resort, listened to the presentation, left with $250 leisure money and another vacation! We will be back
2024년 3월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 22일
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had an enjoyable stay, despite its brevity. It's wonderful to know that you found the entertainment to be great.We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

8/10 - 좋아요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service is great. If you are staying in building 1 it is extremely noisy and loud until 2am. You can hear the music and people.
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 21일
Dear Guest,Thank you for your kind words regarding our service. We're delighted to hear that you had a positive experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that our efforts have been appreciated.We look forward to welcoming you back for another fantastic stay in the future.Best regards,e-concierge

6/10 - 괜찮아요

Lourdes

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff and Service were excellent, however, the main issue I had was restaurants. Since no reservations are possible you need to be very early, like 20 mins before opening, to be able to grab a table. I also had to change rooms twice for ac issues.
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 21일
Dear Guest,Thank you for sharing your feedback! We're thrilled to hear that you found our staff and service excellent during your stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another outstanding experience.Warm regards,e-concierge

10/10 - 훌륭해요

Tanmaya Raj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay! Will visit again
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 21일
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay with us and that you're considering visiting again. We look forward to welcoming you back for another wonderful experience.Best regards,e-concierge

10/10 - 훌륭해요

Johanna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful
2024년 3월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 19일
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very friendly and helpful. Providing exceptional service is what we strive for, and we're thrilled that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!Best regards,e-concierge

10/10 - 훌륭해요

Michelle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My boyfriend and I absolutely loved this!! The staff was amazing. They knew our names and were always on top of things. The food wasn’t amazing, but it was definitely edible. We would definitely go back!!
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 19일
Dear Guest,We're thrilled to hear that you and your boyfriend had such a fantastic experience with us! Providing personalized service and ensuring our guests feel cared for is always our top priority. Thank you for your kind words, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,e-concierge

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. It was our first all inclusive experience and it was a good introduction
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 19일
Dear Guest,We're delighted to hear that you enjoyed your first all-inclusive experience with us! It's wonderful to know that we could provide you with a positive introduction to this type of vacation. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,e-concierge

10/10 - 훌륭해요

Micah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Well laid out. Staff are very good. Felt like home!
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 19일
Dear Guest,Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our property to be great, well laid out, and that our staff provided excellent service. It warms our hearts to know that you felt at home during your time with us.We hope to have the pleasure of welcoming you back soon for another wonderful experience. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,e-concierge

10/10 - 훌륭해요

Leticia E

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 8일
Estimado Huésped,¡Gracias por su calificación perfecta de 5/5! Nos llena de alegría saber que disfrutó de su estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Saludos cordiales,e-concierge

10/10 - 훌륭해요

Laureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful resort! Super clean & staff was very friendly. Would definitely go there again. Only thing I can say is the Huts on the beach were always saved with no one sitting at them. I think they should be monitored better & not saved for people that don’t show up for hours! Other than that wonderful place to go on vacation !
2024년 3월에 6박 숙박함
답변 제공: Ecommerce Manager 님, 2024년 3월 15일
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards

2/10 - 너무 별로예요

Amelia

별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 3월에 5박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 4월 3일
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 - 훌륭해요

Jodye Levy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an overall excellent experience. The one area that needs improving is the wine selection at the restaurants for those who just want a glass or two of wine. Wine by the bottle has a phenomenal markup. A bottle you can easily purchase for $10 or $15 US is marked up to $40 or $60. There are bottles that sell for over $1,000. So if you don't want to empty your wallet for a bottle of wine and just want the house wine, the selection is extremely limited. You have your choice of four or five wines, two whites and two or three reds and every restaurant, whether it be French, Mexican, Italian, etc. all offer the same four or five wines from the same winery. It's really quite silly for a resort of this caliber.
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 14일
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,e-concierge

10/10 - 훌륭해요

Catherine Evelyn Clarke

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort for families with young kids, great buffet food (we didn’t try the restaurants), staff was very friendly and the size of the resort is perfect to walk comfortably everywhere. They have given the same level of attention / investment to the infinity pool (adults mainly) vs. the kids pool. It really is a great resort for the best overall experience. Only thing to change is that the resort is a bit dated but that did not impact the outstanding rating this resort deserves. Also a big bonus is that it’s 25mins from the airport. We were a group of 14 with 4 kids ranging from 6month old to 4 year old. Everyone had an amazing time and we’ve been to 7 resorts over the last 10 years.
2024년 3월에 7박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 13일
Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you and your family had such an amazing experience at our resort. It's delightful to know that you enjoyed the buffet food and found our staff to be friendly and accommodating.We're glad that you appreciated the layout of our resort, making it easy to navigate, and that both the infinity pool and kids' pool were well-maintained. Your satisfaction is our top priority, and we're grateful for your kind words. It was a pleasure hosting you and your group, and we hope to welcome you all back for another fantastic stay in the future!Warm regards,e-concierge

6/10 - 괜찮아요

Me i love Sabrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is ok not great, i had the room with the plunge pool because i love night swimming but the pool was not heated couldn’t use at all not even in day time, all inclusive and i had to pay 60 box for lobster at the restaurants,and there’s not many options to eat near the pool during the day. The mini fridge in the room just had soda and water. Other than that it’s a beautiful place.
2024년 3월에 3박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 12일
Dear Guest,We sincerely appreciate your positive comment about our hotel. We are pleased to know that your stay was to your liking. We look forward to the privilege of welcoming you again in the future.Best regards,e-concierge

10/10 - 훌륭해요

Marci

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly staff and waiters! Great drinks and food. Excellent beach, pool areas, amenities were gorgeous!
2024년 3월에 4박 숙박함
답변 제공: Guissela Villaseñor 님, 2024년 3월 12일
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our friendly staff, excellent drinks, and food. It's fantastic to know that you enjoyed our beautiful beach, pool areas, and amenities as well.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,e-concierge