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Reviews of The Lancaster Hotel Amsterdam

4 out of 5
The Lancaster Hotel Amsterdam
Plantage Middenlaan 48, Amsterdam

Reviews

8.4

Very Good

Rating 10 - Excellent. 325 out of 741 reviews" "
Rating 8 - Good. 269 out of 741 reviews" "
Rating 6 - Okay. 90 out of 741 reviews" "
Rating 4 - Poor. 38 out of 741 reviews" "
Rating 2 - Terrible. 19 out of 741 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Greig

Business traveler
Liked: Cleanliness, staff & service, amenities
Overall good stay. Clean room, great service with really helpful staff. Only negative points were toilet in such a bad position that you could not sit on it straight as no room and shower leaked into main bathroom floor a little.
Stayed 2 nights in May 2024

8/10 Good

Christie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally in a good area where you can walk to things. Rooms are itty bitty but pretty clean. Rough entry with several stairs before you can get to a floor with an elevator.
Stayed 2 nights in Apr 2024
Response from GM on May 22, 2024
Dear Christie:We thank you for the feedback. We do hope you enjoyed your stay with us. For future reference we do have several room types available. Some much larger than others. The description and size details can on the booking site. Kind Regards,Nicole W.General Manger

10/10 Excellent

Amanda C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Amanda:Thank you for the lovely feedback. We are so pleased you enjoyed your stay with us. We hope to see you again in the future. Kind Regards,Nicole W.General Manager

8/10 Good

ASHOK KUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel would stay again
Stayed 1 night in Apr 2024
Response from GM on May 14, 2024
Dear Ashok:We are so pleased you enjoyed your stay with us. We always appreciate your comments. We hope to see you again in the future.Kind Regards,Nicole W.General Manger

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just outside of the CC. Hairdryer in room was rubbish though.
Stayed 3 nights in May 2024
Response from GM on May 14, 2024
Dear Matthew:Thank you for the feedback. We are so glad you enjoyed your stay with us. We are sorry to hear that you had trouble with the hairdryer. If you stay with us again please let us know and we can always help while you are here.Kind Regards,Nicole W. General Manager

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 2 nights in Mar 2024
Response from GM on May 14, 2024
Dear Stacey:We are so pleased you enjoyed your stay with us. We always appreciate your comments. We hope to see you again in the future.Kind Regards,Nicole W. General Manger

8/10 Good

Jeffery, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location not over crowded.
Stayed 4 nights in May 2024
Response from GM on May 12, 2024
Dear Jeffrey:Thank you for the feedback. We are so pleased you enjoyed your stay with us. We hope to see you again in the future.Kind Regards,Nicole W. General Manger

10/10 Excellent

Kirk, LANCASTER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities, friendly staff, clean rooms, great breakfast, quiet area with good restaurants.
Stayed 3 nights in May 2024
Response from GM on May 12, 2024
Dear Kirk:We thank you for the lovely review. We are so pleased you enjoyed the clean room, friendly staff and convenient location. It is always a pleasure to hear that our guests enjoyed their time with us. We hope to see you again soon.Kind Regards,Nicole W.General Manager

10/10 Excellent

Charles

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very helpful staff, awesome breakfast.
Stayed 1 night in May 2024
Response from Nicole W. General Manager on May 14, 2024
hi Charles,thanks a lot for the super reviews, see you soon!!

10/10 Excellent

Randall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that i had to sit sidways on the toilet, but workable. Loved everything else. Great staff, location, and neighborhood.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Randall,thanks a lot for the great review!Hope to welcome you back to Amsterdam any time soon.Nicole W.

2/10 Terrible

Anisa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Window in room could have been popped open, it was on street level and did not shut properly. You could hear everything. Dirt and dust everywhere.
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Anisa,thanks a lot for your review and so sorry to read the room was not up to your expectations. It should have been cleaned properly though, so I truly apologize for this and will discuss this internally with your housekeeping department.Hope to welcome you back to Amsterdam soon.Kind regards,Nicole W.

4/10 Poor

Anisa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not get cleaned, called front desk multiple times no response. Dirt and dust all over.
Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Dear Anisa:We thank you for the feedback. We always appreciate your comments. It helps us to improve going forward. With that said, I apologize the room was not cleaned upon request. There was obviously a breakdown in communication on our end. For this I am sorry. Kind Regards,Nicole W. Jeremy

10/10 Excellent

Bradley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Room was spacious and comfortable. Would recommend.
Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Dear Bradley,We thank you for the review. I am so happy you found the room to be spacious and comfortable. We do hope you enjoyed your time in Amsterdam and we look forward to seeing you again in the future. Kind Regards,Nicole W. General Manager

10/10 Excellent

Tayla

Stayed 2 nights in Apr 2024

10/10 Excellent

Nabor, Holland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey nice accommodations & staff was friendly & helpful.
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Nabor,thanks a lot for the great review!I will pas the compliments on to the team and we hope to welcome you in Amsterdam soon.Kind regards,Nicole W.

10/10 Excellent

Dana Raymond, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Quiet, clean, comfortable beds and a nice breakfast buffet. We were prepared for a small room and small bathroom and it was fine for us. The space was well designed for the square footage. The staff were very attentive and friendly.
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Claude and Annalisa,thanks a lot for the wonderful review!So good to read you liked our beds and breakfast and also had contact with our great team!Hope to welcome you back to Amsterdam soon..Kind regards,Nicole W

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a newly renovated room was ok, staff was friendly and helpful but the hotel was half hr walk to the dam square and half hr walk to canal cruise near hard rock cafe!! Yes there was a tram right outside but thought was in good walking distance not all of us drive everywhere!! Was told my air conditioning wasnt working yet due to renovation didnt think i needed it but was warm in room opened window and all u could hear was the trams!!!
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Lisa,thanks a lot for the nice review and compliments on the renovated room.The hotel is situated in the more quiet area of the city centre, but the staff is always able to help you with (public) transport or taxi.Hope to welcome you back to Amsterdam soon..Kind regards,Nicole W.

10/10 Excellent

CLAUDE AND ANNALISA

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so helpful and friendly
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Claude and Annalisa,thanks a lot for the wonderful review!I will pas the compliments on to the team :).Hope to welcome you back to Amsterdam soon!Kind regards,Nicole W

10/10 Excellent

Richard, Aberdeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed for Amsterdam central and on tram route. Friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Richard,thanks a lot for the wonderful review!I will pas the compliments on to the team :).Hope to welcome you back to Amsterdam soon..Kind regards,Nicole W

6/10 Okay

sarah

Traveled with partner
Disliked: Property conditions & facilities
Everything is within 20 mins walk, and some lovely breakfast places nearby. Overall for the price and rating of the hotel it is very overrated. The bed was uncomfortable, rooms very air dry and the bed sheets were stained. Cannot comment on staff as had limited interaction but was greeted in a friendly manner.
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Sarah,thanks a lot for writing your review.Sorry to read that your room was not as you expected. We apologize for the facts that the bedsheets were stained. Our reception staff is available 24 hours to discuss any issues, and look for a solution together.Hope you will give us a chance next time again.Kind regards, Nicole W

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Laura,thanks a lot for the wonderful review!I will pas the compliments on to the team :).Hope to welcome you back to Amsterdam soon..Kind regards,Nicole W

8/10 Good

BIPINCHANDRA

Traveled with partner
Liked: Cleanliness, amenities
Looking at the time room, viewing this hotel looks very nice, seeing and staying I found sizeable of this room very small not much space, very compet. It's fine for single person not for couples. I wouldn't recommend to sizeable I found it's bit expensive.
Stayed 3 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear Bipinchandra:Thank you very much for the feedback. We are sorry that you found the room a bit small. Please know that we have several different room types. If you visit us again, I can suggest a Superior room. These rooms are larger with a bigger bathroom. We hope you enjoyed your stay nonetheless.Kind Regards,Nicole W. General Manager

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on May 14, 2024
thanks a lot for the wonderful review!Hope to welcome you back to Amsterdam soon.Kind regards!Nicole W

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in nice area. Pleasant staff, and good room.
Stayed 2 nights in Apr 2024

8/10 Good

paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel in a nice area. Our room was compact with a tiny bathroom, but it was very clean and comfortable. The Lancaster is located in a quiet area with restaurants, authentic Dutch bars and breakfast options nearby. There is also a convenient tram stop within easy walking distance, making other areas of the city easily accessible.
Stayed 4 nights in Mar 2024
Response from GM on Apr 5, 2024
Dear Paul:Thank you for the review. We always appreciate your feedback. I am pleased to know you enjoyed the location of the hotel and the cleanliness and comfort of the room. I will pass these comments on to the rest of the team. We hope to see you again in the future.Kind Regards,Nicole W. General Manager

10/10 Excellent

vladimir, vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly staff , perfect breakfast and very clean and quiet room.Close vto transportation and city center. Area - very nice around hotel. Will stay in future
Stayed 5 nights in Mar 2024

10/10 Excellent

JOSE, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Vivianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean and well appointed. Window opened with view to a quiet courtyard. Cool restaurant downstairs. Great location. Easy walk to city center.
Stayed 2 nights in Jan 2024
Response from Nicole W. General Manager on Mar 10, 2024
Dear Vivianna,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon. Nicole W- General Manager

10/10 Excellent

Seyed Ehsan

Stayed 2 nights in Feb 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!
Stayed 2 nights in Feb 2024
Response from Nicole W. General Manager on Mar 3, 2024
Dear Karl,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon. Lancaster Hotel Team

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location. Room was lovely and spacious. Great access to tram and walkable to a lot of areas and attractions. Most importantly, the staff were wonderful - so warm, friendly and professional. We will definitely stay at The Lancaster Hotel again!
Stayed 5 nights in Feb 2024
Response from Nicole W. General Manager on Mar 3, 2024
Dear Timothy,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts. Kind regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel although room was very small
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Kevin,Thank you for the feedback. I do hope you enjoyed your stay with us. I am sorry to hear that you found the room to be a bit small. If you visit us again in the future, please consider booking a Standard Double or Superior room. They are larger rooms with a bigger bathroom and shower. Thanks again!Kind Regards,Nicole W. General Manager

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel, not too far away from the centre, but enough that it’s nice and quiet. Beautiful grounds and the Artis Museum and zoo opposite was beautiful. Our rooms were lovely and also very clean. I couldn’t recommend enough.
Stayed 3 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear Chris,Thank you very much for the lovely review. We are so pleased that you enjoyed your stay with us. We always try our best to provide the highest possible level of service. The team will be so pleased to know that we hit the mark!Kind Regards,Nicole W. General Manger

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building so has nice tall ceilings and is quiet. Local to tram stop so easy to get to other parts of the city. Staff friendly and helpful. On the downside, shower was tiny and beverage consumables were not reliably replaced.
Stayed 4 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear myrabax,Thank you for the feedback. I am glad to hear that you found the hotel staff to be friendly and the room quiet. I understand that for some the bathroom and shower can be a bit small. If you decide to visit us again, I would suggest considering a larger room with a bigger bathroom like a Superior or Standard Double room. We hope to see you again in the future.Kind Regards,Nicole W. General Manager

8/10 Good

Conor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the tram and clean and tidy hotel,
Stayed 3 nights in Feb 2024
Response from Nicole W. General Manager on Feb 29, 2024
Dear Conor,Thank you for the feedback. I am glad to hear that you found the hotel and the location great for you.We hope to see you again in the future.Kind Regards,Nicole W. General Manager

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many good things about this property - the rooms, though small, are very comfortable and well furnished. The location was great - right opposite the zoo, with many great eateries within walking distance.
Stayed 3 nights in Feb 2024
Response from GM on Feb 22, 2024
Dear Alexander,Thank you for staying with us at the Lancaster Hotel. We are so pleased you enjoyed your stay with us. I am happy to hear you liked the comfortable rooms and the good location. We hope to see you again soon!Kind Regards,Nicole W.General Manager

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jennifer Leidelmeijer on Mar 1, 2024
Dear Lucy,Thank you for leaving a positive rating.We hope to welcome you back in the near future.Kind regards,Jennifer LeidelmeijerRooms Division Manager

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jennifer Leidelmeijer on Mar 1, 2024
Dear Gabriel,Thank you for taking the time to rate us 4*.We hope to welcome you back in the near future.Kind regards,Jennifer LeidelmeijerRooms Division Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer Leidelmeijer on Mar 1, 2024
Dear Hannah,Thank you for taking the time to rate us a whopping 5*! Great to see you enjoyed your stay.We hope to welcome you back in the near future.Kind regards,Jennifer LeidelmeijerRooms Division Manager

10/10 Excellent

James

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Really nice place will come back!
Stayed 3 nights in Feb 2024
Response from Nicole W. General Manager on Feb 29, 2024
Dear James,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts. Kind regards ,Nicole W. General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great.
It's OK. We had to get moved after checking in because our room had several issues, including a loud noise from a pipe, a draught, and cobwebs. The replacement room was full of dust, so they upgraded our room to a standard room (do not get a Cosy room, they are quite bad). The standard room was better but a bit weird. It was over two floors. After using the toilet, you had to leave the toilet room and walk past the best and upstairs to wash your hands. Peeing in the middle of the night was more complex than ever! I just remembered, on Day 1 we were unpacking and the staff let another couple into our room. Thankfully we were decent, but that could have been a disaster. We then asked the staff member who was with them (and who checked us in a hour earlier) to send someone to look at the draught issue as the window wouldn't close properly. He said he would. An hour later nobody came. I went to reception, he very clearly completely forgot. An hour wasted.
Stayed 3 nights in Feb 2024
Response from Jeremy on Feb 15, 2024
Dear Lora Thank you for the feedback. It is always helpful to know about your experience both good and bad. It helps us to improve moving forward. I am sorry to hear that you had so many inconveniences. I will definitely pass your comments on to the team. Thank you again. Kind Regards,Jeremy Front Office Supervisor

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. If you’re looking for something right outside of the city center, this is the place.
Stayed 6 nights in Jan 2024
Response from Jeremy on Feb 2, 2024
Dear Joe,We are so pleased you enjoyed your stay with us. We look forward to seeing again soon!Kind Regards,Jeremy Front Office Supervisor

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, the hotel was really clean and a great location
Stayed 3 nights in Jan 2024
Response from Nicole W. General Manager on Feb 29, 2024
Dear Samantha,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts.Kind regards,Nicole W. General Manager

8/10 Good

Jake

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay good location and clean
Stayed 2 nights in Jan 2024
Response from Nicole W. General Manager on Feb 29, 2024
Dear Jake,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was older but updated, the staff was professional and friendly. Breakfast was wonderful. The bar was a nice touch, but could have had fuller drink options.
Stayed 3 nights in Jan 2024
Response from Nicole W. General Manager on Feb 29, 2024
Dear Lynn,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts.We hope to have you staying with us again soonKind regards,Nicole W. General Manager

10/10 Excellent

Lawrence

Stayed 2 nights in Jan 2024

6/10 Okay

Tabia, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay- very friendly staff. The rooms were okay- nothing out of the ordinary. More like a 3 star than 4 really. No restaurant as well- kustba bar. But walkable area.
Stayed 2 nights in Jan 2024
Response from Jeremy on Jan 26, 2024
Dear Tabia,Thank you for the comments. We always appreciate feedback from our guests because it helps us to improve going forward. We will be renovating the hotel starting next month and all the rooms will be updated. We apologize the bar was closed. If you decide to visit us again-have a drink on the house!Kind Regards,JeremyFront Office Supervisor

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well located, and had a vast array of amenities around it. The room was a little small, but fo rthe price - and the services provided it was great!
Stayed 3 nights in Jan 2024
Response from Jeremy on Jan 19, 2024
Dear Daniel,Thank you for the review! We always appreciate guest feedback. We are sorry you found the room to be a bit small. If you decide to visit us again in the future please consider booking one of our Superior rooms. These room are much larger with a bigger bathroom and shower. Thank you again. Happy 2024!Kind Regards,Jeremy Front Office Supervisor

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean room Slightly on small side but still good
Stayed 3 nights in Jan 2024
Response from Jeremy on Jan 19, 2024
Dear Anonymous Thank you for your comments. We do hope you enjoyed your stay with us. Yes - some of our room types are a bit small due to the age of the building however we do offer a variety of room sizes. If you decide to visit us again may I suggest booking a larger room like our Standard Double or a Superior room. We wish you you a wonderful 2024Kind Regards,Jeremy Front Office Supervisor

10/10 Excellent

Oscar

Stayed 2 nights in Jan 2024