7 개의 레스토랑, 점심 식사 제공

애머리스타 카지노 호텔 캔자스시티 여행 후기

4 out of 5
애머리스타 카지노 호텔 캔자스시티
3200 North Ameristar Drive, Kansas City, MO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 541개" "
평점 8 - 좋아요. 1003개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 107개" "
평점 4 - 별로예요. 1003개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 39개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Shaun

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility was extremely nice my stay was great, restaurants inside the facility were also great, would highly recommend
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved the atmosphere
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 5월 9일
Thank you for the kind words! We are pleased that your stay at Ameristar Kansas City resulted in a five-star experience, and we hope to welcome you as a guest again in the future!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little dated, (carpet, furniture) but very clean and staff was excellent!
2024년 4월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 5월 7일
We appreciate the kind review, John! Thanks for staying with us at Ameristar Kansas City. We are pleased that cleanliness and guest service stood out during your visit, and we can't wait to welcome you as a guest again in the future!

10/10 - 훌륭해요

Miriah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 5월 7일
Thanks for the five-star feedback, Miriah! We value your review and patronage, and we are so glad to see your recent experience at Ameristar Kansas City met expectations! Come back again soon!

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel, casino and property were very nice but during the week almost nothing in the casino is open not even the bars. There were no shops not even a place to buy toiletries if needed.
2024년 5월에 3박 숙박함
답변 제공: Chris J. 님, 2024년 5월 6일
Thank you, Philip, for taking the time to share thoughts from your recent stay at Ameristar Kansas City. While we are pleased to see your overall experience was a positive one, we hope to use your comments to help improve future stays on property. Thanks again for your patronage and review!

8/10 - 좋아요

Lettie

좋아요: 청결 상태
Limited dining options throughout the week
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 5월 6일
Thank you, Lettie, for staying with us at Ameristar Kansas City and for taking the time to share feedback from your experience. We appreciate your comments related to the dining options, and we hope to use them to deliver five-star experiences in the future! Come back again soon!

8/10 - 좋아요

Kurt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and staff great. Only problem was the convenience fee I was charged after I already paid for the hotel
2024년 5월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 5월 6일
Thank you for your review, Kurt. We are pleased to see your overall time at Ameristar Kansas City met expectations, and we hope to use your comment to help deliver improved experiences in the future. Thank you again for your patronage and feedback.

2/10 - 너무 별로예요

Michelle

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Anniversary trip and we reserved and paid for king size room. When we checked in we were given a room with double beds. Can’t even sleep with my husband because we both can’t fit in a double bed. Horrible way to spend anniversary. The hotel blamed it on Expedia.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing we didn’t care for is you have to empty your own trash and they still charge a resort fee
2024년 4월에 3박 숙박함
답변 제공: Chris J. 님, 2024년 5월 6일
Thank you for your review. We are pleased to see your overall experience was a positive one, and we hope to use your comments to help deliver five-star stays in the future. Come back again soon!

10/10 - 훌륭해요

Linda 님, Collinsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 4월 22일
Thanks for the kind word, Linda! We are delighted that your stay at Ameristar Kansas City was a five-star experience, and we look forward to welcoming you again in the future!

8/10 - 좋아요

William 님, Little Rock

2024년 4월에 3박 숙박함
답변 제공: Chris J. 님, 2024년 5월 9일
Thank you for staying with us at Ameristar Kansas City! We are delighted that your experience was an overall positive one, and we hope to your next visit is even better than your last!

10/10 - 훌륭해요

Maria

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me encanta
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 22일
Gracias! Por favor regresa pronto!

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 22일
Appreciate the positive review, Brandon! Thank you for staying with us at Ameristar Kansas City. We hope to welcome you as a guest again soon for another great experience!

6/10 - 괜찮아요

MICHELE

연인과의 여행
We were charged a resort fee that when we made our reservation in Feb didn’t have one but it went into effect April 1. Resort fee for no swimming pool, no spa, no fitness center. What is the resort fee for? Also none of the restaurants were open during our 4 day stay.
2024년 4월에 3박 숙박함
답변 제공: Chris J. 님, 2024년 5월 8일
We regret to see some aspects of your visit did not meet expectations, and we hope to use your comments to help improve the guest experience. Thank you again for your patronage and review.

10/10 - 훌륭해요

Sami

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met all expectations
2024년 4월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 4월 18일
We aim to please, Sami! Thank you for taking the time to share five stars from your recent hotel experience at Ameristar Kansas City. Come back again soon!

10/10 - 훌륭해요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 18일
We appreciate the five-star feedback, Rachelle! Thank you for taking the time to share a great rating from your stay. Come back again soon!

10/10 - 훌륭해요

Joe

단체 여행
Great place to be. For an “older” hotel, its cleanliness is unmatched. Was very comfortable staying there.
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 18일
We love to hear it, Joe! Thanks for sharing kind words about the comfortable environment at Ameristar Kansas City. We hope to welcome you back for another memorable experience!

8/10 - 좋아요

Jane

연인과의 여행
Ameristar hotel was what I would expect at a casino hotel. The rooms were nice and comfortable. Only the fast casual restaurants were open on a Tuesday evening. The better restaurants were all closed. The front desk recommended a steakhouse that was 15 minutes away.
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 18일
Thank you, Jane, for taking the time to share kind words from your recent stay. We hope to use your comments to help deliver five-star experiences in the future. Come back again soon!

10/10 - 훌륭해요

Erica 님, Kansas City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very nice. The front desk workers provided great customer service. Staff members also greeted us in passing. The rooms were nice and spacious. I would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 18일
Thank you, Erica, for taking the time to share kind words about the guest service and comfortable experience upon your recent stay at Ameristar Kansas City. We can't wait to welcome you as a guest again in the future!

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I travel a LOT and my room at Ameristar was one of the nicest and cleanest I’ve ever stayed in! Staff was super friendly and helpful! Most often I don’t care too much about my room because when traveling I am not hardly ever in it! I wish I had more time to stay there, the room was so inviting and comfortable!!! But at a casino, who’s in their room? An absolute top notch stay all the way around. Zero complaints or suggestions!!
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 8일
Thank you, Judith, for taking the time to share such a great review from your recent stay at Ameristar Kansas City! We are thrilled that the guest service and comfortable room helped make your visit a five-star experience. We hope your next stay is just as memorable as your last!

8/10 - 좋아요

Rodney and Lisa 님, Smithville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great.Food at restaurant was terrible service was good drinks were good
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 1일
We appreciate your review! We are pleased your stay was an overall positive experience, and we hope to address your concerns to help make future visits even better! Come back again soon!

10/10 - 훌륭해요

CRISTIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 4월 1일
Thank you, Cristian, for staying with us at Ameristar Kansas City! We are delighted to see your recent stay was a five-star time, and we look forward to delivering another memorable experience in the future!

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice casino with a wide choice of restaurants.
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 29일
We appreciate the positive review, Steven! Thank you for staying with us at Ameristar Kansas City and sharing a little feedback from your experience. Come back again soon!

8/10 - 좋아요

Claudia 님, chester hill

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had an overnight stay here and was happy with multiple dining options. Clean and spacious room. Helpful staff. The whole casino smells like smoke which is a bit annoying. It would be better if the smoking section was on a higher level so maybe the smell wouldn’t travel all throughout the place. It was quite off-putting. The walls must be super thin because I could hear people talking most of the night and could clearly hear their conversations. I like that the parking is close and easy. Some entertainment for kids would be good - the games room was closed.
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 29일
Thank you, Claudia, for taking the time to share details from your recent stay at Ameristar Kansas City. We are pleased to see the guest service and dining options were among positives from your experience, and we hope to use your comments to help improve future visits! Come back again soon!

8/10 - 좋아요

Jeffery

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 25일
We are delighted to see your overall experience at Ameristar Kansas City was a positive one, Jeffrey, and we hope to welcome you back soon for another memorable stay!

6/10 - 괜찮아요

Gregory 님, Box Elder

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Parking garage is on the other end of casino from the hotel. The mattress had a lot of give to it. The checkin person was rude when I questioned about the additional venue tax because I didn’t understand what she rambled off. It was very quite as nothing was going on there.
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 25일
Thank you for your review, Gregory. We hope to use your comments to help address the negative aspects of your stay and deliver five-star experiences going forward. Thank you again for your patronage.

10/10 - 훌륭해요

Claudia 님, Wichita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 7일
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 - 훌륭해요

Coby

2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 7일
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!

10/10 - 훌륭해요

susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fun going to the casino and eating there.
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 1일
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!

8/10 - 좋아요

Elisha

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 3월 1일
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!

8/10 - 좋아요

Murray

연인과의 여행
좋아요: 청결 상태
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 27일
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice. The staff were great
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 27일
Mark - We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet.
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 27일
Kayla - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 - 괜찮아요

Tonja

단체 여행
별로예요: 편의 시설/서비스
No microwave.
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Tonja, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 - 좋아요

MTamanika 님, Newark

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No room service despite a five day stay.
2024년 2월에 4박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 - 훌륭해요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved that we could stay in one place for the casino and food in the hotel. We will be staying here again when we travel back to KC. ♥️💛
2024년 2월에 2박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Becky, we are so glad you had a great experience with us. We look forward to seeing you again soon on your next trip to Kansas City!

8/10 - 좋아요

Vanessa

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place really needs to be updated. From the carpet to the dated furniture and ancient staff. Shower floor was dirty, stained carpet, atms were down... Staff was not very friendly and avoided eye contact. Not impressed by anything here..
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Vanessa, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Jenny, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 - 훌륭해요

Jade

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower was dirty there was a plastic shaving cover in there when I took my first shower
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 9일
Thank you for your review. We regret to see some aspects of your stay did not meet expectations, but we are pleased that your overall experience was a positive one. We hope to welcome you as a guest again soon!

4/10 - 별로예요

Charlie

가족 여행
별로예요: 편의 시설/서비스
Food was bad tased like it came out of a can
2024년 2월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 2월 9일
We regret to see your time at Ameristar Kansas City did not meet expectations. If there are further specifics to share that might help improve future visits, we encourage you to reach out via the Contact Us page on our property website.

10/10 - 훌륭해요

Steve

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 9일
Thanks for the five stars, Steve! We value your patronage and feedback, and we are pleased to have delivered a five-star experience upon your recent stay. Looking forward to your next reservation.

10/10 - 훌륭해요

Viki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 5일
Thanks for staying with us at Ameristar Kansas City! We are delighted your recent experience met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 9일
We appreciate the five stars, David! Thank you for staying with us at Ameristar Kansas City and for taking the time to share positive feedback from your experience. We hope your next stay at Ameristar is just as great as your last!

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice casino, much bigger than I expected
2024년 2월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 5일
Appreciate the kind words, Todd! Thanks for staying with us and for taking the time to share your experience. We look forward to your next visit to Ameristar Kansas City!

8/10 - 좋아요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very enjoyable stay!
2024년 1월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 2월 5일
We love to hear it! Thanks for taking the time to share positive feedback from your recent stay. We hope your next trip is just as great as your last!

6/10 - 괜찮아요

Suzanne

단체 여행
별로예요: 청결 상태
Scary Carpet!!
When we were going to our room we noticed the hallway carpeting had what looked like blotches of blood stains on top of the pattern in the carpet, however it turned out to be printed into the carpet. We started referring to Ameristar as the Murder Hotel! When entering our room the carpet was dirty with spilled on yuck, we didn't have enough wash cloths and the beds did not have comforters or blankets. It was not easy to get to sleep because I couldn't get warm. I expected more for the amount of $$ we spent on the room and knowing how nice the casino hotel rooms are at other casinos in the area.
2024년 1월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 2월 9일
Thank you for your review, Suzanne. While we regret to see some aspects of your stay did not meet expectations, your comments will help us improve the experience for future guests. If there are further details we can use to help make your next stay a 10-out-of-10 experience, we encourage you to contact us via our property website.

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 1월 31일
We appreciate your review, Debbie! Thank you for staying with us at Ameristar Kansas City. We hope your next trip is even better than your last!

10/10 - 훌륭해요

quanitta

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and peaceful
2024년 1월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 1월 31일
Thank you for the kind words! We're pleased that our standard for cleanliness and a pleasant gaming atmosphere helped make your stay a five-star experience. Looking forward to your next reservation!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was super nice!
2024년 1월에 2박 숙박함
답변 제공: Chris J. 님, 2024년 1월 31일
That's what we like to hear, Lisa! Thank you for taking the time to share kind words from your recent stay. We hope your next visit to Ameristar Kansas City is just as great as your last!

4/10 - 별로예요

Greg

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was average. No special service. A room with a bed. We expected a non smoking room. The room smelled of smoke so someone had smoked in the room. There was a lot of traffic pas our door and noise. Woke us up throughout the night.
2024년 1월에 1박 숙박함
답변 제공: Chris J. 님, 2024년 1월 31일
Greg, we regret to see your recent experience at Ameristar Kansas City did not meet expectations. We strive to deliver comfortable and pleasant hotel conditions during every stay, and we hope to use your comments to improve future experiences. If there are further details we can use to improve the next stay, we encourage you to contact us directly via our property website.