Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Dallas Richardson

2.5 out of 5
Extended Stay America Suites Dallas Richardson
901 E Campbell Rd, Richardson, TX

Reviews

6.6
Rating 10 - Excellent. 112 out of 487 reviews" "
Rating 8 - Good. 126 out of 487 reviews" "
Rating 6 - Okay. 88 out of 487 reviews" "
Rating 4 - Poor. 87 out of 487 reviews" "
Rating 2 - Terrible. 74 out of 487 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Leonard

Liked: Cleanliness, property conditions & facilities
It was full of border aliens mostly single men ..... Parking lot next to property had others under a car port waiting for something ?
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Leonard, Thank you for being our guest. We are very sorry for any stress caused here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

8/10 Good

collette

Traveled with partner
I had issues with door getting in and they need to spray for roaches They need to update the showers and fix curtains over the air conditioners.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear collette, Thank you for sharing your honest feedback regarding your time at Extended Stay America. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management

10/10 Excellent

Nuru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Robert, Thank you for including Extended Stay America in your travel plans. We were delighted that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet
Stayed 4 nights in Nov 2023

4/10 Poor

Kamecha

Stayed 1 night in Nov 2023

4/10 Poor

Pradip, Cedar Park

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is run down not worth the price.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
Dear Pradip, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We are continuously working on improving our property and services, and your comments will be considered to enhance the guest experience. We understand your concerns regarding the price and strive to offer competitive rates. Please feel free to reach out to our customer service team for further assistance or to discuss your specific concerns. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the property were courteous, honest and very helpful.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 10, 2023
Dear Sanjay, Thank you for your kind words about our team at Candlewood Suites New York City-Times Square. We strive to provide excellent service to our guests, and we're delighted to hear that our staff made a positive impression on your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management

8/10 Good

Treneshea

Business traveler
Liked: Cleanliness, staff & service
Overall, nice for extended stay, but no heat. I didn’t mention it .
Stayed 1 night in Oct 2022

8/10 Good

Tiffany

Stayed 3 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Ok—Good Location
This place is fine. It’s obviously not The Ritz, but who’s expecting it to be?! It’s safe and comfortable, with free parking and WiFi, near plenty of restaurants and has some green spaces for dog walking. Their pet fees seemed a bit high, and it’s weird that you get ONE trash can in the room. Seriously. One. But overall it was what we expected. Other guests need to turn their music down a bit but overall the other guests were polite and friendly.
Stayed 2 nights in Mar 2022
Response from Hotel Management on Mar 9, 2022
Thank you for choosing to stay at Extended Stay America for your visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management

8/10 Good

Amanda

Stayed 1 night in Feb 2022

2/10 Terrible

Huy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
degrading, dirty, smelly
Stayed 1 night in Feb 2022
Response from Hotel Management on Feb 5, 2022
Huy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

4/10 Poor

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No house keeping clean the room, the room and the building smells so strong, internet super slow, free breakfast but can’t believe only coffee and muffins, I will not recommended for my friends or I will not to come back to stay here
Stayed 2 nights in Dec 2021

6/10 Okay

David

Stayed 2 nights in Nov 2021

2/10 Terrible

Somayah

Disliked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we needed for a few nights stay. We like to eat in so planned to cook a few meals during the visit. But the best part of the property was the staff. They were amazing. I have never seen such amazing customer service from everyone on staff. I would stay here again just because of the staff. 10 out of 10 in customer service.
Stayed 2 nights in Oct 2021

2/10 Terrible

Donja

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms was nasty
Stayed 1 night in Sep 2021
Response from Hotel Management on Oct 1, 2021
Donja, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Pretty Nice Place Overall...
It was overall a pretty nice place in a good location, but our commode was backed up, so it wasn't exactly a relaxing trip. Management and housekeeping need to check to make sure the commodes are working BEFORE letting guests check in. We got in late, and that was an added stressor to our already stressful day. Otherwise, though, all was well...
Stayed 2 nights in Jul 2021
Response from Hotel Management on Aug 4, 2021
Thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you had a pleasant stay overall. However, we apologize for the concerns you had with the washroom. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management

2/10 Terrible

Verified traveler

Stayed 10 nights in May 2021

4/10 Poor

Lamont

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Highly disappointed and inconvenienced
I booked two rooms. When I got there they stated I not one room available and I was charged for two rooms. The one room had an odor.
Stayed 1 night in May 2021
Response from Hotel Management on May 17, 2021
Lamont, thank you for taking the time to share your feedback. We apologize for the issues you had with your reservation. We will review this with our team and make sure what went wrong. Meanwhile, we will also share your comments with our housekeeping team regarding the housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
The hotel is beautiful! The staff are professional and friendly. Definitely staying there again if in Dallas
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 9, 2021
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We will share your compliments with the team. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Experience
The room was gloomy and was not clean. There were mosquitoes as well. Bathroom was horrible. Bathtub was so dirty. Bath towels was not clean. Some Lights inside the room was not working.
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 6, 2021
Thank you for evaluating our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. We hope you will give us another opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management

6/10 Okay

Penelope

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Eh
Overall, my stay was underwhelming. Not very clean and very very old. But the bed was actually pretty comfy and the staff was really kind.
Stayed 5 nights in Mar 2021
Response from Hotel Management on Mar 27, 2021
Penelope, thank you for evaluating your experience at our hotel. Although you liked our courteous associates and your comfortable bed, we are sorry for not meeting all of your expectations. We hope you will allow us to host you again on your next trip. Sincerely, Hotel Management

8/10 Good

Jamee

Liked: Staff & service, room comfort
Stayed 6 nights in Mar 2021

6/10 Okay

Verified traveler

You get what you pay for
You get what you pay for. My room did not come with any additional toiletries. The fire alarm rang around midnight and the guest above were either rough housing or fighting for a good while because of all the banging and footsteps around 1-2 a.m., so that was annoying.
Stayed 1 night in Feb 2021
Response from Hotel Management on Feb 14, 2021
Thank you for reviewing your stay. We are sorry your sleep was disturbed due to the fire alarm going off and regret the noise issues you encountered. We wish we had the opportunity to address it while you were here. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how private each room is and how attentive the staff is. For privacy and a relaxed like a t home stay this is the best hotel.
Stayed 2 nights in Jan 2021
Response from Hotel Management on Jan 29, 2021
Thank you for the generous review of Extended Stay America. We are delighted to know you loved our courteous associates and were impressed with our well-appointed suites. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021

6/10 Okay

Amy

Stayed 4 nights in Dec 2020
Response from Hotel Management on Jan 3, 2021
Amy, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management

10/10 Excellent

SteveO, Texas

Liked: Cleanliness, staff & service
Everything was good. Good location. A lot of places to eat around and easy access to the highway
Stayed 1 night in Dec 2020
Response from Hotel Management on Dec 13, 2020
Steve, thank you for writing such a wonderful review of our hotel. We appreciate your kind comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our area, so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!  Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Hotel Management on Dec 5, 2020
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Hotel Management on Oct 21, 2020
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

2/10 Terrible

FLORA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will NEVER STAY WITH THAT AGAIN nor recommend them.
Stayed 1 night in Oct 2020
Response from Hotel Management on Oct 9, 2020
Flora, thank you for being a guest at our hotel. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management

4/10 Poor

Lana, Dallas, Texas

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restrooms in the lobby had no paper towels or soap. Hand sanitizer felt like soap. Mold/mildew was growing on caulking around the bathtub. Outside doors are unlocked, concerning that anyone could just enter the facility.
Stayed 1 night in Oct 2020
Response from Hotel Management on Oct 8, 2020
Lana, thank you or being with us. We apologize for not meeting your expectations for a pleasant stay. We have noted your comments regarding the housekeeping issues and the quality of the sanitizer, and they will be discussed with the appropriate individuals to improve our guest experience. Thank you once again for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management

6/10 Okay

Nina, Dallas tx

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean and in a decent area but when I arrived the front desk guy had quit so the laundry guy was working at front desk and had no clue what was going on so my family and I had to wait an hour and a half in the lobby sitting with mask on tired and sleepy only to get a room we didn’t want that smelled of smoke so bad we could barely breath! Lord have mercy but ATLEAST we got a room cause it was midnight and we wouldn’t have been able to check in anywhere else considering we were in from Tulsa Ok for the weekend
Stayed 1 night in Oct 2020
Response from Hotel Management on Oct 5, 2020
Nina, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. Moreover, we are sorry for the issues you encountered due to smoke. Your concerns will be shared with the housekeeping team so that they are more diligent going forward. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management

6/10 Okay

Michaelene

Business traveler
Disliked: Cleanliness
Room was fine but Toilet was moldy and disgusting
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 30, 2020
Thank you for being our guest. Although you had an overall pleasant stay, we are sorry you were disappointed with the toilet in your suite. Your feedback has been shared with the appropriate team so that it can be addressed. We value your business and hope to welcome you back for a better experience. Sincerely, Hotel Management

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant and looked very nice but the pet smell wasn't
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 22, 2020
Clinton, thank you for your review. We are glad that you enjoyed other aspects of our hotel. However, we apologize for the concerns you had due to the pet smell and that this put a damper on your stay. We will promptly take action to rectify the problem. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management

10/10 Excellent

Sheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 17, 2020
Sheena, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Sheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 17, 2020
Sheena, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Sheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 8, 2020
Sheena, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 8, 2020
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

8/10 Good

Tewodros

Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 18, 2020
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Management on Aug 26, 2020
Violet, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

10/10 Excellent

Ricardo, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel so I don’t know if this is usual but the room wasn’t service during my whole stay. I guess you have to do it yourself? Overall my stay was very pleasant and the hotel was conveniently located.
Stayed 3 nights in Aug 2020
Response from Hotel Management on Aug 22, 2020
Ricardo, thank you for choosing Extended Stay America for your recent visit. We are glad you had a pleasant stay and that our location was perfect for your needs. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you once more for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management

2/10 Terrible

K, Texas

Disliked: Cleanliness
Amenities listed were not available and no notice on the website.
Stayed 2 nights in Jul 2020
Response from Hotel Management on Jul 19, 2020
We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We will ensure this information is posted on our hotel websites so that our guests are aware of it. Your frustration is understood, and we hope to have another opportunity to make a better impression. Sincerely, Hotel Management

6/10 Okay

Kenneth

Traveled with group
Liked: Cleanliness, staff & service
overall not a bad stay.
Its was really good service, everyone was so nice. Once we entered the room, it smelled like cigarettes and the counter top was cracked. The remote wouldn't work. And we were right next to a light outside of our window (we found that put too late) but we made the best of it. Overall i was pretty ok with the room. I will be coming again
Stayed 2 nights in Jul 2020
Response from Hotel Management on Jul 19, 2020
Kenneth, thank you for evaluating your stay. We are glad you liked the service provided by or associates, but we are sorry for the issues you faced in your room. We will address this with the appropriate team members to review and take corrective measures. Thank you for your understanding, and we look forward to providing you with an exceptional experience. Sincerely, Hotel Management