Dear Leonard, Thank you for being our guest. We are very sorry for any stress caused here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear collette, Thank you for sharing your honest feedback regarding your time at Extended Stay America. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management

Dear Robert, Thank you for including Extended Stay America in your travel plans. We were delighted that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Hotel Management

Dear Pradip, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We are continuously working on improving our property and services, and your comments will be considered to enhance the guest experience. We understand your concerns regarding the price and strive to offer competitive rates. Please feel free to reach out to our customer service team for further assistance or to discuss your specific concerns. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Sanjay, Thank you for your kind words about our team at Candlewood Suites New York City-Times Square. We strive to provide excellent service to our guests, and we're delighted to hear that our staff made a positive impression on your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management

Thank you for choosing to stay at Extended Stay America for your visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management

Huy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Donja, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

Thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you had a pleasant stay overall. However, we apologize for the concerns you had with the washroom. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management

Lamont, thank you for taking the time to share your feedback. We apologize for the issues you had with your reservation. We will review this with our team and make sure what went wrong. Meanwhile, we will also share your comments with our housekeeping team regarding the housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We will share your compliments with the team. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management

Thank you for evaluating our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. We hope you will give us another opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management

Penelope, thank you for evaluating your experience at our hotel. Although you liked our courteous associates and your comfortable bed, we are sorry for not meeting all of your expectations. We hope you will allow us to host you again on your next trip. Sincerely, Hotel Management

Thank you for reviewing your stay. We are sorry your sleep was disturbed due to the fire alarm going off and regret the noise issues you encountered. We wish we had the opportunity to address it while you were here. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Thank you for the generous review of Extended Stay America. We are delighted to know you loved our courteous associates and were impressed with our well-appointed suites. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

Amy, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management

Steve, thank you for writing such a wonderful review of our hotel. We appreciate your kind comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our area, so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!  Sincerely, Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

Flora, thank you for being a guest at our hotel. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management

Lana, thank you or being with us. We apologize for not meeting your expectations for a pleasant stay. We have noted your comments regarding the housekeeping issues and the quality of the sanitizer, and they will be discussed with the appropriate individuals to improve our guest experience. Thank you once again for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management

Nina, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. Moreover, we are sorry for the issues you encountered due to smoke. Your concerns will be shared with the housekeeping team so that they are more diligent going forward. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management

Thank you for being our guest. Although you had an overall pleasant stay, we are sorry you were disappointed with the toilet in your suite. Your feedback has been shared with the appropriate team so that it can be addressed. We value your business and hope to welcome you back for a better experience. Sincerely, Hotel Management

Clinton, thank you for your review. We are glad that you enjoyed other aspects of our hotel. However, we apologize for the concerns you had due to the pet smell and that this put a damper on your stay. We will promptly take action to rectify the problem. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management

Sheena, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Sheena, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

Sheena, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Violet, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Ricardo, thank you for choosing Extended Stay America for your recent visit. We are glad you had a pleasant stay and that our location was perfect for your needs. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you once more for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management

We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We will ensure this information is posted on our hotel websites so that our guests are aware of it. Your frustration is understood, and we hope to have another opportunity to make a better impression. Sincerely, Hotel Management