Dear James, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Brittany, Thank you for your recent stay at Extended Stay America. We're delighted to hear that our manager was able to assist you effectively during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and it's wonderful to know that our team member met your needs with kindness and helpfulness. We appreciate your positive feedback and will be sure to commend our manager for their outstanding assistance. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Ryan, Thank you for choosing and complimenting us about our location. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so that they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Guest, Thank you for your review. We apologize for any inconvenience you encountered during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' ventures. Rest assured, we will address the issues you mentioned with the relevant teams to ensure they are promptly resolved and to improve the experience for future guests. We appreciate you bringing these matters to our attention and hope to welcome you back for a smoother and more enjoyable visit in the future.Sincerely,Hotel Management

Dear Richard, Thank you for reviewing your recent stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Paul, We appreciate your feedback regarding our desk procedures. Your satisfaction is important to us, and we apologize if our procedures did not meet your expectations. We continuously strive to improve our services, and your comments will be considered as we evaluate and improve our desk services at the desk. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more streamlined and efficient experience in the future.Sincerely,Hotel Management

Dear Maninderpal, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Brandon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Dodarhon, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Once again, we apologize for your difficulties and request that you give us another opportunity to provide a better experience during your next stay.Sincerely,Hotel Management

Dear Vittoria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Nora, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Tony, Thank you for your review and wonderful comments about our hotel. We are happy you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Brent, Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive note about the convenience of having rooms across each other. However, we apologize for any inconvenience caused by the door propped open with a rock. Your safety and security are of utmost importance to us, and we will address this issue to ensure that any necessary repairs or replacements are promptly handled. We hope to welcome you back in the future, providing you with an improved experience.Sincerely,Hotel Management

Dear Amanda, Thank you for sharing your review of your stay with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear donald, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize for your stay, which was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear donald, Thank you for choosing Extended Stay America. We take pride in offering outstanding service to all our guests, but we apologize for any inconvenience you experienced. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Dear donald, Thank you for reviewing your stay. We apologize for any concerns that kept your stay from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Jennytza, Thank you for your feedback and for being our guest. We're delighted to hear that you enjoyed your stay at Extended Stay America. Our aim is to provide exceptional value alongside our top-notch amenities and services. Thank you for choosing to stay with us and for taking the time to share your positive experience. We hope you'll consider us again in the future.Sincerely, Hotel Management

Dear Tracy, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Marielena, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Raven, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

Dear Guest, Thank you for staying with us and your kind review. We love getting feedback from our guests and truly appreciate your comments. It was great to read about the high points of your stay, particularly our fully equipped kitchen, and how much you enjoyed our complimentary breakfast. Thank you for choosing us for your visit; we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Sisie, We apologize for any inconvenience you experienced with the cleanliness of the hallways, unpleasant odors, and issues with the air conditioning and heating. Additionally, we understand the importance of closed captions for TV shows, and we'll share your concerns with our team to address these matters and enhance the overall guest experience. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future for an improved stay. Sincerely,Hotel Management

Dear Yarimar, Thank you for bringing your concern to our attention. We regret to learn that the strong smell of cigarettes impacted your experience. Our goal is to provide a comfortable and pleasant environment for all guests. Your feedback is valuable, and we will address this matter with our team to ensure a better experience in the future. We appreciate your understanding and hope to have another opportunity to welcome you under more favorable circumstances. Sincerely,Hotel Management

Dear Ingrid, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay. It is always our effort to keep our guests happy and satisfied by our services. However, we apologize for any disappointment and inconvenience caused by the microwave not working in your suite, and we will share the remarks with our maintenance team for quick action. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Carmen, Thank you for being our valued guest and sharing your feedback. We're thrilled to hear about your excellent experience at our hotel! Thank you for taking the time to share your positive feedback. We appreciate your kind words and are delighted to have made your stay enjoyable. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management