야외 수영장, 일광욕 의자

레이크 엘멘테이타 세레나 캠프 여행 후기

5 out of 5
레이크 엘멘테이타 세레나 캠프
Soysambu Conservancy, 135 km from Nairobi-Nakuru Highway, Nakuru

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 6개 이용 후기 중 4개" "
평점 8 - 좋아요. 6개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 6개 이용 후기 중 0개" "
평점 4 - 별로예요. 6개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 6개 이용 후기 중 0개" "

9.4/10

청결 상태

10/10

직원 및 서비스

10/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

8/10 - 좋아요

Pritha

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property location is stunning, with flamingos visibile from the communal areas, and the suite of rooms was amazing too. Staff provided exceptional customer service and took really good care of the two senior citizens in our group. We were given rooms close to the dining area which was much appreciated. When the staff realised the limited mobility of one of us, they made provisions for our car to come in through a different entrance so that she did not have to walk up and down to the main car park as the pathway was a bit steep for her - and this was very much appreciated. We were also provided with a delicious packed breakfast which we all enjoyed. While we enjoyed the incredible hospitality and customer service, we were rather dismayed to discover that our guide could not stay at Lake Elmenteita Serena Lodge during our stay as there is no accommodation provided for them. Had we known this, we would have stayed elsewhere. Since our party included two senior citizens, both suffering from mobility and health issues, it caused them a great deal of stress that our guide would not be around should any emergency arise. Guides provide an essential service for the country’s tourism industry, as without them we would not be able travel around the country or bring business to hotel groups such as Serena. We raised this issue with Serena's management following our stay and they have assured us that if given advance notice, they will provide accomadation for guides.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could see the flamingos in the morning from the deck of my room.
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Tafadzwa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10 stars and above!!
This was by Far the best place I have stayed. From the Camp structure, surroundings, the Food oh my goodness!!! The Service!!!! Shout out to Mr Isaac who upgraded us for FREE to the luxurious Flamingo Suite!! To chef Kennedy for the amazing breakfast on the lake and the delicious meals, Stanley, Alice, Diana, the pastry chefs who made a beautiful cake for us, N Naomi and Joseph for the lovely horse riding with the wild animals and all the amazing staff!!! Thank you for making our honeymoon so memorable and beautiful. Impeccable service!!
2019년 11월에 3박 숙박함

10/10 - 훌륭해요

Manu 님, Laurel, Maryland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great accommodation, fabulous views, wonderful staff, couldn't ask for more!
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

ハピ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
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